Pros: Everything was easy: picking up the car, dropping it off again. the car was a new model, perfectly ckean and spacious.
7 Nov 2016
Nice customer service
Pros: People at the front desk were exceptionally nice and helpful.
Cons: Because it's a small lot, attached to the Day's Inn, it's a little hard to find and there aren't that many car options.
29 Nov 2016
Pros: It was a nice car (Jetta) that drove well and had better pickup than I expect from most cheap rentals. Check in and out was super quick.
Cons: The car did not appear to be cleaned beyond a quick vacuum. There was mud smeared on the outside and the windows (inside and outside) were so dirty I was driving blind near sunset and had to pull over and clean them myself. I also discovered on the highway during a surprise rain shower that the wiper blades were barely functional and needed to be replaced badly.
17 Mar 2017
Pros: Car was clean, relatively easy to find.
Cons: Car didn't have wiper fluid - really would have liked that since there was a ton of salt on the roads and the windshield kept getting dirty.
Note: this location doesn't allow after hours returns!
3 Apr 2017
Cons: The inside of the car didn't smell good
10 May 2017
Cons: We were also told at pickup that we would be refunded the gas refill charge if we brought the car back full. They hassled us about this as well upon return, claiming that we couldn't do this. No consistency in policies or communication among the different entities. The only person who was professional and polite was the gentleman who answered the phone at Corporate when I called to complain about the rudeness; he apologized on behalf of the company and was able to give us at least 1/2 the refund. Customer loyalty is built on respectful treatment, not moneygrubbing and rudeness.
21 Aug 2017
Pros: The staff was incredible.
2 Oct 2017
pick up/drop off locations different
Pros: There was no additional fee for picking up the car in the city and dropping it off at the airport.
Cons: However, if I had booked directly from Budget, there would have been
31 Dec 2017
Cons: The car needs to be looked at again as it was jerky a bit on the highway. But on to the most pressing issue...
The car we rented had plates that expired 2 days before we were to return it, so there was no option to extend the rental even through it was necessary to ensure our safe return with Hertz's property. It would be helpful to NOT allow a car with almost expired plates to be rented, especially because there were several moments during the return trip where we were in standstill traffic because of accidents ahead of us, ultimately affecting and extending our return time to outside of the return window.
Trying to be proactive, we attempted to contact customer service to anticipate any concerns with our return. We were told by a Hertz employee in Silver Spring named Chris that our reservation was modified to allow us to return to ANY location in the area, including HIS suggestion that we go to Union Station in Washington, DC. Once we got to Union Station, we learned there was a $200 return fee that was not mentioned to us by Chris over the phone. This fee caught us off guard. To avoid the fee, we had to drive an additional hour to BWI airport to return the car, adding more mileage and more time driving while tired.
In light of this experience, I will forego future rentals with Hertz and take my business to other rental companies and make sure that I'm honest to loved ones about this experience.
Cons: The dropoff was delayed by the contract problem
20 Jun 2016
Pros: Car was comfortable and staff was courteous.
Cons: They did not have the size car we reserved at puck up and only had a significantly smaller car available. We had to wait a long time to get a car the size we reserved.
20 Jul 2016
Pros: Pickup and Drop off were the most impressive.First, I loved getting a good price and not having to go to the airport. And secondly, the pickup and drop off were exceptionally easy.
The Ford Focus got us around, but was jerky taking off from stoplights, etc. I should probably get an upgraded car next time.
24 Feb 2017
Smelled of smoke.
Pros: Convenient and good price.
Cons: Car smelled like someone had smoked in it. Older car.
7 Mar 2017
Pros: First time using Hertz. Very Friendly staff.
Cons: Car smelled awful, very dirty inside. Was only given one car option.
10 Sep 2017
Pros: Once I found the desk, my experience was hassle-free.
Cons: Hard to find the Hertz desk hidden in a hotel on the corner. Poor signage.
15 Sep 2017
Pros: Nice to be able to pick up and drop off somewhere else other than the airport.
Cons: Suggestion: for the pick up and drop off locations identify the name of the business attached to the address. For example, my pick up location was in the lobby of a hotel. Instead of just providing the street address, add that it is located in the lobby of x hotel.
16 Jan 2018
Pickup nighmare - alter pickup location
Cons: Arrived @ Bethesda only to find it closed. Called 800 operater said transferred pickup to 99H St in D. arrived to find he didnt transfer. Second phone call no record of transfer. Wasterd an hour on phone--no result. onsite staff intervened to get car assigned. Dont think call agent was in US. Charged me another day when i returnrd car.
Cons: Finding out where to return car/bad phone service. Couldn't get thru to local rental car counter
28 Nov 2016
Bad pickup time
Pros: Car was fine, all that was good
Cons: You gave me a 7pm pickup time, but the rental place closed at 7pm on the minute. I was lucky and someone was still there and willing to help me, had I been a few minutes late, I might have missed them. Don't give pickup times at the same time as when they close!