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Pros:Christina and raja were very helpful
Pros:Staff was amazing and pick-up and drop-off instructions were very helpful and easy. I was very pleased with my interactions with staff members and felt they did a great job!
Cons:I was disappointed in the selection of vehicles I was able to rent. I had paid for an intermediate SUV and was given an option between a small one and an intermediate one. I went with the intermediate Nissan Rogue because I was told that it both radar cruise control and apple car play, both of which I asked for when renting the vehicle. Unfortunately, neither of those features were available on the vehicle I rented and I ended up driving almost 2000 miles without them. I was disappointed in the comfort of the ride and the lack of features of the vehicle and won't be renting from Hertz in the future.
Cons:They didn't have the car we requested. They gave a "free" upgrade but required us to pay added fees. It took longer to pick up the car as they had many unhappy customers waiting.
Pros:Friendly staff, convenient location.
Cons:Car want the cleanest, with some obvious sticky spots near cup holders and on the dash. The hybrid was nice, but I hadn't considered the smaller trunk space from the battery.
Pros:My favorite car rental company in Fremont. They are SO nice. Service still matters.
Cons:Only wish they had more weekend hours and more cars available. Prices are sometimes not as good as I think they could be.
Pros:Seemed pretty simple to book
Cons:The vehicle - a Nissan Frontier, i booked wasn’t available because they said the online stock of vehicles isn’t always accurate. They left me no choice to but to spend about $15 more on a big Dodge 2500 pickup truck to go biking. The truck is way too big for the purpose I needed and cost of fuel to power the monster is way higher then necessary. My whole point of renting vehicles is because I have other ways to commute to work so I don’t need a car on the day to day. I’m trying to be eco-conscious, so having behemoth of a vehicle for a single person to go ride a mountain bike is ridiculous.
Pros:The price was the best
Cons:I wasn’t informed that Sunday’s they were closed
Pros:There weren't any cars available at time of my reservation, they were very apologetic and made sure to get me the next available car
Cons:Nothing was bad everything about this enterprise was great
Pros:the car was roomy
Cons:spent way more on gas than i should have didnt get the car i had picked didn't honor the price they had given me online
8.8 Very good
Pros:Staff was very friendly and worked quickly.
Cons:I had an appointment and had to wait for the car to finished being cleaned while their were plenty of other cars in the lot.
Pros:Great staff. No issues.
Cons:Could have listed the actual car that was going to be available. I realize that is difficult and it seems none of the companies do that.
Cons:Great customer service
Pros:he was courteous and explained the breakdown of the charges with patience
Pros:The car handled well, was fairly new, and overall mostly enjoyable.
Cons:The car had police evidence stickers still on it from god knows what. In addition, one morning the car would not start. I have experience as a mechanic and found that the positive battery terminal was loose and not making a good electrical connection. I fixed this and the car was fine for the rest of my trip. Needless to say, this should not happen and I should not need to diagnose and repair my own rental car. Perhaps a better pre-rental vehicle check would help?
Pros:The car worked fine!
Cons:Smelled like smoke inside even though it was a non-smoking car.
Pros:They always have the car you need and the prices are good
Pros:It's very easy very comfortable and the guy at the counter was great all in all very good experience
8.4 Very good
Pros:the easy rental of the car fast no hassle
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