Worst company please try some other company
Pros: Nothing
Cons: Car had a heavy cigarrtte smell which the clerk forgot to mention
Poor customer service during drop off
Pros: We decided to drop the car off 1 day early and the hertz representative informed up that the tariffs would change and we needed to pay an extra 20 euros. There was no explanation or detailed breakdown of the daily rates nor was she willing to show the details of the contract that notified the client that the rate is locked for a minimum of 4 days and the maximum of 4 days. She left a very bad impression on the hertz experience due to her attitude and lack of a desire to properly inform the customer of why we had to pay more to use the car for less.
Cons: Better train the hertz staff to be more accommodating and overall helpful to its clients.
Worst company please try some other company
Pros: Nothing
Cons: Car had a heavy cigarrtte smell which the clerk forgot to mention
Poor customer service during drop off
Pros: We decided to drop the car off 1 day early and the hertz representative informed up that the tariffs would change and we needed to pay an extra 20 euros. There was no explanation or detailed breakdown of the daily rates nor was she willing to show the details of the contract that notified the client that the rate is locked for a minimum of 4 days and the maximum of 4 days. She left a very bad impression on the hertz experience due to her attitude and lack of a desire to properly inform the customer of why we had to pay more to use the car for less.
Cons: Better train the hertz staff to be more accommodating and overall helpful to its clients.
Pros: Professionalism of the staff and the willingness to help.
Cons: N/A
Fantastic car
Pros: The car was a hybrid. We got phenomenal mpg and it was an automatic (though we only paid for a manual).
Plenty of room in the trunk for 4 carry-ons and 4 bags.
Cons: The pick-up location didn't have the name "Dollar" on the exterior.
Scam!
Cons: The Dollar rental car was contracted out to Hertz which made it very hard to find. You had to go inside the office to see a small printed out sign that said Dollar. We were two hours late and the Hertz guys said our reservation had been cancelled!! He said there was no way to continue with the reservation. The office is also closed between 12-4 pm so he said if we wanted a car it would have to be through hertz and it was 3 times as much money as we had reserved on line through dollar. No where in the contract with Kayak or Dollar did it say our contract would be canceled after two hours.
Agent was a salesman
Pros: Agent at Granada spoke English which was wonderful and he talked us into upgrade for “better gas mileage and GPS”. Actually glad to have both. He also sold us full 100% insurance coverage but ended up grateful as when we returned car they pointed out dent in door we had not seen that morning, although we knew we didn’t do it, we’re glad to be covered
Cons: Hard to find garage for return, needed better return directions
No pickup
Cons: We weren't warned that the office closed at 2 o'clock pm. Therefore, we weren't even able to pickup the car and lost the amount this renting cost us.
Online offer was just a bait.
Pros: Car was clean and in good condition.
Cons: Once we came to pick up the car, they only had more expensive cars available than advertised. Also, when we returned the car, it had a scratch for which they charged us 130 Euro damage fee (absolutely fair) plus 60 Euro administration fee which was not covered by our insurance. The employee literally just filled out one form. We felt ripped off.
Car rental overdue for a new approach
Pros: The car itself was fine. No problems. Drop off was efficient and friendly.
Cons: Pick up was very long winded and there was so much of the usual upselling of extra insurance, supplemental items etc etc. It's such a scam and seemingly universal. I had paid with a credit card that gave coverage, I had also bought separate CDW insurance, plus extended coverage. nonetheless the Thrifty rep tried to get me to buy their insurance, as well as to pay for extra roadside assistance because "no one else will speak English".....
This industry needs someone to overhaul it make it honest and transparent.
Pros: Professionalism of the staff and the willingness to help.
Cons: N/A
Fantastic car
Pros: The car was a hybrid. We got phenomenal mpg and it was an automatic (though we only paid for a manual).
Plenty of room in the trunk for 4 carry-ons and 4 bags.
Cons: The pick-up location didn't have the name "Dollar" on the exterior.
Agent was a salesman
Pros: Agent at Granada spoke English which was wonderful and he talked us into upgrade for “better gas mileage and GPS”. Actually glad to have both. He also sold us full 100% insurance coverage but ended up grateful as when we returned car they pointed out dent in door we had not seen that morning, although we knew we didn’t do it, we’re glad to be covered
Cons: Hard to find garage for return, needed better return directions
Scam!
Cons: The Dollar rental car was contracted out to Hertz which made it very hard to find. You had to go inside the office to see a small printed out sign that said Dollar. We were two hours late and the Hertz guys said our reservation had been cancelled!! He said there was no way to continue with the reservation. The office is also closed between 12-4 pm so he said if we wanted a car it would have to be through hertz and it was 3 times as much money as we had reserved on line through dollar. No where in the contract with Kayak or Dollar did it say our contract would be canceled after two hours.
No pickup
Cons: We weren't warned that the office closed at 2 o'clock pm. Therefore, we weren't even able to pickup the car and lost the amount this renting cost us.
Online offer was just a bait.
Pros: Car was clean and in good condition.
Cons: Once we came to pick up the car, they only had more expensive cars available than advertised. Also, when we returned the car, it had a scratch for which they charged us 130 Euro damage fee (absolutely fair) plus 60 Euro administration fee which was not covered by our insurance. The employee literally just filled out one form. We felt ripped off.
Beware! Be ready to get ripped off!
Pros: The car itself was OK.
Cons: The staff at Granada rental office ripped me off with extra charges. I refused all the extra charges for additional driver and various insurance options since I purchased a comprehensive insurance in advance, but later I found out she added additional driver charges. She didn't even give me a detail receipt in English saying that the computer system didn't allow her to print detail receipt in English and gave me a strange receipt in German language only showing the total amount. The receipt
didn't show any detailed charges and the total amount was 80 euros more than the amount I booked for. She said the computer system added security deposit and gas charge in advance automatically which will be reduced at drop off. I knew that something was not right and, of course, I ended up paying 40 euros more than the amount I booked the car for. Very sneaky business. I don't recommend Budget rental at Granada office. They will rip you off.
Fine rental
Pros: Very good rental, clean well running vehicle, friendly staff
Cons: Maybe it's because I'm not from the EU, but the reservation didn't include VAT? At 21% this really caught me off guard
Worst car rental experience ever
Pros: Nothing
Cons: Pickup was a horrendous experience. I've always been able to grab a car earlier than my reservation time. I understand it’s ultimately based off availability, so when the front desk attendant told me I couldn't get it sooner than one hour before my reservation time, I was okay with that. That was until I was assigned a car which had been clearly sitting on the lot before I arrived - a complete waste of my time.
I usually pay for car rental insurance through 3rd party vendors, which is always fine. But for some reason, the front desk attendant told me I wasn't insured. I said I was and just paid it through Kayak (at $27), and he said that my file says I did not pay and had to pay Avis if I wanted the car insured. I dug through my emails and showed him the receipt proving I was insured through the reservation, and he tells me that it only covers changing the reservation. When I downloaded the PDF and showed that I was actually insured for damages to the vehicle up to $40,000, he said they didn't accept Allianz anyways and I had to cancel with them and pay Avis 90 euros to protect my car against damages. I told him that it didn’t make sense for Kayak to offer insurance that Avis wouldn’t accept and asked if he could tell me about their policies with 3rd party rentals. He said he doesn't have that information (could be true but still a reflection on Avis having terrible training policies - insurance is a big/complicated deal and their front desk attendants should understand the ins and outs of it) and goes on to say the car is only protected if I purchase through Avis. I obliged as I was tired of going back and forth and trusted that he knew more than I did being that he is an actual Avis employee. After doing some research, it sounds like I would have been fine through Allianz. This is incredibly disappointing as I feel I was manipulated through scare tactics to fork over more money for an already overpriced reservation.
He also knew I was traveling into Portugal, and offered no help or assistance in regards to potential tolls, bridge fees, etc. All he seemed to car about was making me pay more and trying to spend as little time as possible providing actual customer service.
Pros: Thorough and efficient
Avis claims I scratched the "bumper"
Pros: Car was Pretty new
Cons: Avis drop off tried to claim I scratched the bumper. Complete scam so they can get money from me or the insurance company. Horrible, I hardly drove it and parked below garage
Worst car rental experience ever
Pros: Nothing
Cons: Pickup was a horrendous experience. I've always been able to grab a car earlier than my reservation time. I understand it’s ultimately based off availability, so when the front desk attendant told me I couldn't get it sooner than one hour before my reservation time, I was okay with that. That was until I was assigned a car which had been clearly sitting on the lot before I arrived - a complete waste of my time.
I usually pay for car rental insurance through 3rd party vendors, which is always fine. But for some reason, the front desk attendant told me I wasn't insured. I said I was and just paid it through Kayak (at $27), and he said that my file says I did not pay and had to pay Avis if I wanted the car insured. I dug through my emails and showed him the receipt proving I was insured through the reservation, and he tells me that it only covers changing the reservation. When I downloaded the PDF and showed that I was actually insured for damages to the vehicle up to $40,000, he said they didn't accept Allianz anyways and I had to cancel with them and pay Avis 90 euros to protect my car against damages. I told him that it didn’t make sense for Kayak to offer insurance that Avis wouldn’t accept and asked if he could tell me about their policies with 3rd party rentals. He said he doesn't have that information (could be true but still a reflection on Avis having terrible training policies - insurance is a big/complicated deal and their front desk attendants should understand the ins and outs of it) and goes on to say the car is only protected if I purchase through Avis. I obliged as I was tired of going back and forth and trusted that he knew more than I did being that he is an actual Avis employee. After doing some research, it sounds like I would have been fine through Allianz. This is incredibly disappointing as I feel I was manipulated through scare tactics to fork over more money for an already overpriced reservation.
He also knew I was traveling into Portugal, and offered no help or assistance in regards to potential tolls, bridge fees, etc. All he seemed to car about was making me pay more and trying to spend as little time as possible providing actual customer service.
Avis claims I scratched the "bumper"
Pros: Car was Pretty new
Cons: Avis drop off tried to claim I scratched the bumper. Complete scam so they can get money from me or the insurance company. Horrible, I hardly drove it and parked below garage
| Most Popular Car Type | Economy |
Economy (Volkswagen Polo or similar) is the most frequently booked rental car type in Granada.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Granada are Enterprise (8.5, 12802 reviews), National (8.2, 3282 reviews), and Hertz (7.4, 3834 reviews).
Car rental companies onsite at Malaga Airport include Europcar, Avis, Budget, OK RENT A CAR, Goldcar Rental SP, Hertz, Centauro, Rhodium, Firefly and Dollar.
Car rental companies that offer shuttle or pick-up services from Malaga Airport to off-airport locations include Europcar, Avis, Budget, OK RENT A CAR, Goldcar Rental SP, Hertz, Centauro, Rhodium, Firefly and Dollar.
Take a look at our extensive car rental location map to find the best rental cars near you.
