Pros: The staff were friendly and efficient. Total no-hassle car rental. I'd rent from them again in a heartbeat.
Cons: Nothing against Avis, but the Chevy Spark compact option is tiny and drives like it is being powered by three stressed-out sprinting hamsters. Overall though, a very good experience. Just size up on the car if you want any power on the highways.
21 Oct 2016
Pros: Good clean basic car
4 Nov 2016
Professional-looking but service can be improved
Pros: The car was clean.
When we rented the car, the ladies at the counter took time to explain where we were not insured (we only got PAI and CAD), which we appreciated, since we would probably spend more if we didn't have the extra insurance they promoted at the counter.
Cons: We weren't too happy with the car selection. We reserved a Hyundai Accent (or similar), and the car we ended up with had really slow acceleration (VW Vito), which I don't think is at part with the Accent's.
When we returned the car, the guys who received it said we would get our invoice within 5 working days, despite us insisting for our invoice. We had to wait for it from the man at the counter.
Cons: It was hard to find the fuel station at OR Tambo Airport to refuel, and since I was running against the clock, I couldn't. But the Avis staff assured me that they'd handle it.
2 Feb 2017
Pros: It was a good car for the category I have selected.
Cons: The car had some noise in the wheels during the whole renting days, which I could not identify. I believe that if the car has gone through some check before being delivered, this slight problem could be fixed.
3 Jun 2017
Cons: After we told them no insurance they put it on the paper work then when we pointed it out he had to start the paperwork over again. Originally issued a car with no gas and smelled like cigarettes badly. Had to unpack our backs and go all the way back to the rental center. No apology. Just a silent reissue of keys.
Drop off was chaotic. No return recipet was issued.
27 Sep 2016
Pros: Avis was really great - i needed to upgrade and they allowed me to do so without a problem. I'm very happy with the service.
12 Dec 2016
Long lines and staff with serious attitude
Cons: Lengthy wait.
Staff too busy chatting with each other to assist.
No air conditioning in the premises.
7 Apr 2017
Watch Your Bank/Credit Statement
Pros: The car was clean.
Cons: You will get charged unexplained fees that will double the quoted Kayak rate, including a "fuel service fee" that no one will disclose to you until it shows up on your receipt and credit card statement. I will not be renting with Avis again.
Cons: I didn't like that the cost for renting did not include all the fees. It didn't have the extra fees for it being at a airport location along with other fees. I wanted this rental since it was online for $17 per day but when I got to the counter it came up to $25 a day. The clerk at the front desk gave a crapy reason saying that since I got it from kayak a third party site that's why the extra costs wasn't on that site. Lucky I only needed the car for one day but if I needed it for an extended length of time I would not have been happy.
21 Nov 2016
I was left stranded.
Cons: there was no car. Even though i had confirmations Hertz said I had no reservation.
19 Sep 2017
Cons: Aready voiced my concerns to manager. Reception staff was appalling. After that fine
24 Apr 2017
Cons: I was not giving the online price I booked. I was told they would not honor it and charged me 3x the price. Required me purchase insurance that the online booking said was included in the price and charged me an extra day no I'm having trouble getting the money for that extra day back....smdh
6 May 2017
Cons: Too many hidden costs
7 Apr 2017
Cons: We purchased the offered insurance online. When we went in, the hertz company wanted charge us their insurance which raised the price of the rental 3x the original cost of the booking. If we declined their insurance, they would put a hold on our credit worth the value of the car. Of course our credit card could not cover the amount of an entire car! We had to cancel the booking, but since you have to pre-pay for the offered insurance, we lost that amount. It was the one of the most disappointing events I've ever had while traveling.