Pros: Cute little car, very clean. Great gas mileage.
Cons: Car was out of washer fluid and the brights on the headlights didn't work. Local agent was hard to get ahold of by phone-- I called 3 times and got voicemail every time.
9 Jun 2017
Pick up/drop off location issue
Pros: Car was nice and comfortable. Ran smooth and efficient!
Cons: Issue with drop off. Hertz had booked my drop off location to the wrong place. insread charged me a large fee but got reimbursed.
22 Aug 2017
Pros: had a car when I showed up
Cons: no cruise control, pickup didn't know the gas amount
29 Aug 2017
Pros: Hertz never disappoints me! Always friendly and fast service.
Cons: No complaints!
1 Jan 2018
Zero stars - rental location closed, no car available
Pros: NOTHING I WASN'T ABLE TO RENT A CAR
Cons: Called 2 times to confirm reservation & location. During 3rd call from location, Hertz admitted all Lawrence, KS locations closed. Said they would call me back to tell me where I could go to pick up a car, they never called back. Nor did they answer a tweet complaint. I was staying with family. Family offered transportation, but I had to cancel some plans due to no car.
Cons: They didn't have any cars so were not able to rent from them.
17 Nov 2017
Pros: The car itself was nice after barely getting a car even after I had a reservation.
Cons: When I arrived at this location they had given my car away and was told they had no others available to rent even after putting down a deposit with my reservstion. It wasn’t until I had to argue with the man and then try to get on the phone with customer service did they miracously have a vechile for me to rent. Then just to extend it for an extra day cost my basically the same amount as when I had it for three days. Ridiculous if you can I’d avoid this place and company.
22 Jan 2018
Cons: Unfriendly, unhelpful staff. Not a nice car. Overcharged $60.
Pros: Seats were comfy... Gas tank was full... Returning it was very quick.
Cons: The associate who rented it to me was not professional.... He used the F. word multiple time in conversation,and told me he was leaving this job..... The car was FILTHY!!! I took pictures there was dirt ALL over it. I had to wash it in order to be able to see out the windows... There were scuffs I pointed out, but was told not to worry because I was forced to buy the damage protection waiver (something you must do when you use a debit card....cost an extra $26 day...)
I filled up the tank and brought the receipt, but the associate checking me in for the return refused to take the receipt... He was supposed to fax it to their corporate office.... If I get an additional charge (won't know for up to 2 weeks) I will be very angry.. Over all I wasn't impressed with the service, or the lack of care for the car.
25 Sep 2016
Pros: They didn't have a car available. I walked to location. They told me when I got there.
Cons: They didn't have a car available. I walked to location. They told me when I got there.
16 Feb 2018
What a joke
Cons: I filled up the tank in the same parking lot as the budget office, left the nozzle in filling until it automatically shut off and still the lady at the desk insisted it wasn't full and told me if I didn't try and put more fuel in she would have to charge me so I went back to the gas station and was able to fit 1.35 in it. Was just ridiculous that they would make a customer do that by way of threatening. Definitley didn't feel like my business was valued at any point in both pick up and return. Actually very surprised they are still in business
Cons: Car was dirty, and needed oil change. It drove weird and had to change it half way. Made mistakes when i did my reservation personally.
11 Jan 2017
Pros: Joel at enterprise always takes great care of my reservation. I'm always greeted as I enter the store. No complaints all great people there!
Cons: Everything was great!
21 Feb 2017
Cons: They didn't have a car available for me to drive until 4:40pm on Friday. I scheduled my pickup for Thursday. I understand it happens but I would of liked to be notified. I had to continue to call them.
15 travellers who rented a car in Lawrence gave the car agency they used an average rating of 4.7