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2 locations in Lawrence
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Reviews
4.0 Mediocre
Nov. 2020
Pros:
the staff was friendlyCons:
given me the car I reserved and paid for instead of the cheaper one I didn't want.10.0 Wonderful
Mar. 2019
Pros:
The staff was friendly and helpful. Drop off and pick up was easy and quick.Cons:
Nothing2.0 Poor
Sep. 2018
Cons:
Very dissatisfied. Customer service was very rude. Was quoted one price over the phone when I went to pick up car p rice had doubled.called customer service was told nothing they can do. Will never rent from avis again.2.0 Poor
Aug. 2018
Pros:
NothingCons:
Everything. Wasn't able to get rental car even though I had credit card on file.9.6 Wonderful
May 2018
Pros:
Easy check in and very pleasant and courteous staff.Cons:
Checked car back in on Memorial Day--some concern that without someone there to verify that car was returned with no issues, that some intervening act could be a problem.2.0 Poor
May 2018
Pros:
Nothing. It was the worst experience and we ended up having to go somewhere last minute to get another rental.Cons:
Absolutely unprofessional rude staff.One location in Lawrence
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10.0 Wonderful
May 2021
Pros:
Yes, to both.Cons:
Of course, price is high, but at least I had no problems finding a rental.8.0 Very good
Feb. 2021
Pros:
Organized staff2.8 Poor
Feb. 2018
Cons:
I filled up the tank in the same parking lot as the budget office, left the nozzle in filling until it automatically shut off and still the lady at the desk insisted it wasn't full and told me if I didn't try and put more fuel in she would have to charge me so I went back to the gas station and was able to fit 1.35 in it. Was just ridiculous that they would make a customer do that by way of threatening. Definitley didn't feel like my business was valued at any point in both pick up and return. Actually very surprised they are still in business2.0 Poor
Sep. 2016
Pros:
They didn't have a car available. I walked to location. They told me when I got there.Cons:
They didn't have a car available. I walked to location. They told me when I got there.4.0 Mediocre
Aug. 2016
Pros:
Seats were comfy... Gas tank was full... Returning it was very quick.Cons:
The associate who rented it to me was not professional.... He used the F. word multiple time in conversation,and told me he was leaving this job..... The car was FILTHY!!! I took pictures there was dirt ALL over it. I had to wash it in order to be able to see out the windows... There were scuffs I pointed out, but was told not to worry because I was forced to buy the damage protection waiver (something you must do when you use a debit card....cost an extra $26 day...) I filled up the tank and brought the receipt, but the associate checking me in for the return refused to take the receipt... He was supposed to fax it to their corporate office.... If I get an additional charge (won't know for up to 2 weeks) I will be very angry.. Over all I wasn't impressed with the service, or the lack of care for the car.3 locations in Lawrence
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10.0 Wonderful
Apr. 2021
Pros:
Excellent customer service. Easy to get in, pick up the car and go. Drop off was super quick and easy.Cons:
The original car I had booked wasn't available, but I did get a suitable replacement.6.8 Okay
Jun. 2020
Pros:
There was so much road construction around the drop off that it took over an hour to complete the process. I would have liked a heads up from the store and possible met elsewhere.Cons:
An offer for pick up due to the traffic in and around the store.9.6 Wonderful
May 2020
Pros:
Car drove smoothly and the pickup was hassle free.Cons:
Vehicle needed an oil change, alignment and maintenance to the undercarriage. I was disappointed these were not resolved before giving it to me to drive across the country.2.0 Poor
Feb. 2017
Cons:
They didn't have a car available for me to drive until 4:40pm on Friday. I scheduled my pickup for Thursday. I understand it happens but I would of liked to be notified. I had to continue to call them.10.0 Wonderful
Jan. 2017
Pros:
Joel at enterprise always takes great care of my reservation. I'm always greeted as I enter the store. No complaints all great people there!Cons:
Everything was great!3.2 Poor
Jul. 2016
Pros:
Location.Cons:
Car was dirty, and needed oil change. It drove weird and had to change it half way. Made mistakes when i did my reservation personally.2 locations in Lawrence
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2.0 Poor
Mar. 2021
Pros:
NothingCons:
Received a voice that the vehicle I reserved was not available. I called left a voicemail and no one returned my call. No attempts to accommodate.10.0 Wonderful
Nov. 2017
Pros:
Nice truck in great shape. Nice helpful employees. Truck was ready when I got there.6.0 Okay
Mar. 2022
10.0 Wonderful
Aug. 2021
2 locations in Lawrence
Most popular car type | Compact |
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