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|Distance to city centre||3.4 km|
Time of year
Show reviews that mention
|arrived early morning||in 21 reviews|
|clean room||in 4 reviews|
|close to the airport||in 97 reviews|
|early flight||in 16 reviews|
|extra cost||in 3 reviews|
|friendly staff||in 26 reviews|
|good size||in 6 reviews|
|hear the airplanes||in 3 reviews|
|noise from the airport||in 3 reviews|
|paied||in 3 reviews|
|perfect location||in 23 reviews|
|room was a good||in 19 reviews|
|staff was very helpful||in 24 reviews|
|window closed||in 12 reviews|
Unfortunately, this accommodation was the only bad experience we had in Cluj. We came here during the Untold festival and booked a double room for 4 nights. We were confirmed to have a double bed and even paid extra for that. We arrived very late (1:30 AM) and had to pay an extra service fee in order for someone to come and check us in (we thought this was quite normal). We checked in and we noticed we had twin beds. Since it was very late, we did not have a choice and we accepted. Also, we had another issue: the room we got was on the top floor and had a big window on the ceiling and another small one on one side. None of these windows had any curtains. Due to that, starting with 6:30 AM, the room was full of light and even more than that, one bed was in direct sunlight (through the window on the ceiling). It was simply a nightmare to sleep after 6:30 AM. Since we were there for this big festival, we were coming to sleep late in the night (4 – 5 AM) and could not rest at all. After 2 nights we were zombies…. The second day I mentioned these issues to the reception. I said I could accept the twin beds but we have to solve the light problem. They told me there were no other rooms available and they cannot do anything. They advised me to call their manager. I did that, explained the problems we encountered but I was treated with arrogance and I was told I will be called back later. Of course, no one called me back. I spent 4 nights like this, sleeping with a towel over my head.
Before our departure, before the last night, I asked the reception to allow me to check out a bit later, as a small favor to compensate for all the issues we had. They told me the check out time was 11 AM. Everywhere inside the building, the written check out time was 11:30 AM. We even checked our booking details and of course, the time was 11:30. The lady at the reception told me again to call the manager and ask him if I can check out later. I did that and again I was treated with the same arrogance from a man that simply should never work in tourism ever. He said finally we can check out 30 min later. We said ok. However, the next day, the cleaning ladies started to knock on the door at 11 AM and at 11:30 simply wanted to enter the room. We had to insist and tell them to talk to the reception because we had an agreement for a delay of 30 min (until 12 PM). This attitude simply amazed us. As a conclusion, the place doesn’t look bad but the services and the overall experience was awful. The manager of this place (Mr Cionca) simply does not know what tourism means. I would never come to this place again and I would advise everyone to avoid it. The services offered here are suitable for the poorest country in Africa (although the fees we payed are quite west European – over 100 EUR/night). Cluj is such a beautiful city with very nice people and really nice places to go. This place and the services offered, the arrogance and superior attitude from management is something all of us should discourage. Such places do not fit in a modern tourism landscape.
Much better than I expected for this price.
The location needs mosquitoes nets!
Clean room with a very comfortable bed, exactly what I needed. The location is as indicated on the map, near the Airport however, on a very quiet end street with free parking space (if you drive). You can get into town really quickly via a cab. This place only does breakfast so, if you, like me, will want diner, they have a recommended restaurant you can place your order with that does great food or you can order online to your preferred restaurant.
The receptionist could be somewhat more professional and less with her head in the clouds while at work.
Excellent location , Cleanliness and friendly staff
NOTHING TO DISLIKE..
Help from the taxi driver organised by Zbor.Was waiting at airport even though flight very late ie 3am.He took us to zbor booked us in and carried cases to room.
Communication prior to flight.Did not receive confirmation until day of flight.
With a stay at Pensiunea ZBOR in Cluj-Napoca, you'll be within a 10-minute drive of Avram Iancu Square and Unirii Square. The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
based on 214 reviews
Things to Know
- Friendly service
- Clean rooms
- Good access to airport
Policies vary by room type and provider.
Reviews about Pensiunea Zbor
Most Popular Landmarks
- Palace of Justice 5 km
- National Theatre 5 km
- Avram Iancu Square 5 km
- Dormition of the Theotokos Cathedral 5.1 km
- Bánffy Palace 5.5 km
- National Museum of Art 5.5 km
|Cluj Napoca||2 km|
|Tirgu Mures||68.2 km|