The staff was very sullen. They didn't even look at us and talk to us. The car was very dirty. They tried to charge us twice the price that was written on the website.
Good service, fast and easy.
There was garbage in the glove box from a previous renter. I specifically booked an SUV to accommodate people, luggage, and a baby stroller that I'd be picking up from the airport, and was instead given a compact SUV. It wasn't big enough and the rental company told me I could have a Corolla instead, which was not a good joke. They said the compact SUV was a "similar category" as the one I booked, but it was clearly not what I booked or what I needed. Because of the size issue, I ended up picking up only some of the people from the airport, and had to send the rest on the train into town.
Car was not in good condition. Got flat tire and they hold extra money on my credit card. Bad service
Representative at car rental place was honest. Everything was exceptionally poor. We had made reservation for SUV 1 month in advance and did online checkin submitting copy of our license and insurance several days back confirming reservation. When we reach the airport and called for shuttle, the rental place said that THERE ARE NO CARS AVAILABLE. We said we have reservation, they said they can’t help, no cars came back to give it to us and we should look at other places. Ultimately they said they have a Honda civic that they can give and that’s their last car. We went to pick that up to the rental place which is far not at airport. It was basic model Honda civic so we asked for refund for rest of the money since we paid for SUV, they said no it’s same price we can take it or leave it. He also said that they overbook cars rentals by 25% and everyone showed up so we ended up with no vehicle. We took the car but unfortunately we could hardly breath in it because it was filled with SMOKE. we had to leave windows open for 3 days to be able to breath. It was a terrible experience
Two different addresses were listed as the drop off location (both incorrect), I lost about 45 minutes driving through Vancouver trying to find the drop off location.
