Wasn’t able to get my rental online when I tried to pick it up because I was told in person I had to be 25 and up to be able to buy a rental car and pick it up but when I did it online, I put 21 years old as I am that age, and even my birthday. The transaction went through and took my money out but if I had to be 25 and up to even rent the car then online it should be fixed properly saying error or not even allow me to purchase it if I had to be a certain age it was just alot of struggle trying to do it and went all the way to the airport to pick it up at the spot when it’s far from my house
This is not Economy Rent a Car, it’s Jet Car Rental. They misrepresent themselves as a reputable brand when really it’s an independent location and there is only 1. Also, they advertise unlimited KM but then tell you it’s capped at 1400 km and each additional Km is $0.30, plus 35% tax. They make you pay for insurance no matter if you have insurance or not, so be prepared for $5-$12 a day for that. And they take a $1000 deposit which I was not informed about. This place should be reported to the Better Business Bureau.
Awesome and nice staff too
The rental desk is a 5-minute cab ride from the airport. They cover the cab cost to and from the airport, but it's still a nuisance. I'd have selected a different option if I had noticed it wasn't at the airport. The vehicle was fine, but the suspension was a bit rough, and the brakes were crunchy. It wasn't unsafe, but it was unpleasant.
We were pleased with the price and the vehicle was clean. Drop off was a breeze. But we did not realize that the car would have to be picked up far away from the airport. We waited more than half an hour for the shuttle because the number we called to request pick up had an automated service that failed to inform a live person that we were waiting. We had to call a second time to talk to someone. Also, the car had a lot of cosmetic damage to the outside and was not the kind of car we had reserved (Camry).
Easy to deal with, did wait a bit longer to get the vehicle after I had finished the processing of the paperwork but they were great otherwise.