Kingfisher Oceanside Resort & Spa

Ocean Front View

Booked a room on the main floor due to mobility issues when we arrived our room was on the 2nd flr. We were offer the only room on the main floor that was available it was the last one yet to be renovated and updated. WTF??? Why would we take that?? The upstairs room must have been updated years ago! If we liked we could also upgrade to a king room as they were in a section of the resort that had an elevator but that would cost an extra 80.00 a night from what were paying. We took the room on the second floor and did the stairs. We felt we were being punished with the leftover, last on the list dumpy room because we used an online service to book. Most uncomfortable beds we have ever had at any place we have ever stayed. Not sure how old the mattresses were but I haven't seen ones like that for many many years, my parents owned a resort 30 some years ago and they looked very familiar even the handles were falling off. When we inquired at the front desk the next morning about what could be done with the terrible mattress we were told that a lot of people like a harder mattress and they offered to put on a foam topper, as well move us to a main flr room. We returned from a day out our suitcases had been moved to a new room but they never put the topper on the same ugly worn out hard mattresses, Mgmt said that they didn't have anything for the queen rooms only for the king beds and there was really nothing they could do except maybe put a few comforters down as a topper??? Needless to say we did not stay the second night and checked out instead of suffering through another sleepless night. Basically the facility had beautiful grounds well cared for but the rest of the place minus the lobby was dumpy and run down .