Princess Mayev Hotel

We had an issue with our original room, the king studio. But Ricardo moved us and gave us several options. Even though the new room didn't have the private pool (which was so dreamy--my favorite part of the king studio) or a king size bed, it was otherwise perfect. Good location, walking distance to Santa Cruz beach, the grocery store, and main town. Very friendly staff.

The king studio wasn't clean when we arrived. The main problem was the bugs and the small lizards. The back window and door don't have a great seal and the roof is thatched, so bugs get in. This attracts little lizards that poop everywhere. There was lizard poop all over the floor, counters, and bed when we arrived. Also, all the appliances in the kitchenette area were unplugged and looked like they hadn't been used in awhile. Wish they had gotten it ready for us, especially since this room is very expensive. Our room was changed, which was nice, just no more private pool and king bed. The restaurant was okay, we only ate breakfast there. We asked about a tour offered several times, but we never got notified that it was happening or not. We ended up exploring on our own which was fine. My last issue was the atm at the hotel. It gave me $600 pesos less than what I requested. Had to call the bank, which costs me more money.

The location was great! Close walk to the beach and grocery store. The pools were both beautiful. The restaurant was really nice! The view was amazing!! And the food delicious. Everyone was really friendly, too. The staff helped us pick the best room for us upon check-in and when my son got sick everyone was very concerned and helpful. A beautiful hotel that I would highly recommend.

The furniture in the room looked like it needed to be wiped down or else re-touched up.

The manager was really accommodating and even gave us an upgrade in our rooms. The room was spacious and with a nice balcony. The double pool feature was nice as it can get crowded so having options was cool.

The breakfast was amazing but service was slow and took a while to get your order taken.

The view was nice. The location was also very good. There is a Chedraui shopping center and Domino Pizza and bank and other stuff just five minutes walking. The pool was also clean and its temperature was nice.

Our room didn't have a minibar or a refrigerator. So you have to think of a way for getting cold water in that hot and humid weather. We stayed for 5 nights, so without a fridge, it was a drag. There was also no papaer tissue in the room.