Okay
5.0
Pros:
Location was good
Cons:
They are not clear on the use of a cot, after paying high price for the room, they charge $22.00 extra per night for the cot! However, they say at check in, only one time charge!
Excellent
9.0
Pros:
Location. Breakfast. Staff. Facilities.
Cons:
None
Good
7.6
Excellent
8.0
Mediocre
3.0
Pros:
The grounds, location and staff were good. The room.was large and comfortable. But very cold.
Cons:
The Food & Beverage staff. Disgusting! The staff member who started to make a cappuccino for me stuck his unwashed finger deep inside the clear plastic cup. When I explained to him he didn't understand. I went to the front desk and they had no idea what to do. All the F&B manager could do was apologize. When we went back to the restaurant to watch the same.guy make another cappuccino, he let coffee spill down the side of the cup and then used his finger to wipe the coffee from the bottom of the cup all the way to the rim! He put his dirty finger where my mouth is supposed to go! This time the F&B manager was watching. I was actually worried that the rest of the kitchen staff were similarly ignorant about safe food handling practices. I almost didn't go to breakfast. Fortunately, neither my wife nor my daughter got sick.
Good
6.0
Pros:
The pool The size of the suite
Cons:
Breakfast was really poor. Breakfast times were from 6 to 9 only - way too early for a weekend stay. The selection was poor to begin with, with no changes on the second day. I do not mind eating a good Asian breakfast, but three bowls of thick soup are not good variety.Food was not refilled after 8:15. The room was only sort of clean with dust in the corners and on surfaces such as the head board.
Good
6.0
Pros:
Location was fantastic, some staff were very helpful. Room was adequate,. Breakfast was good, juices were ok, food choices were ok. Swimming pool was nice, water was warm,
Cons:
Pool- changing room was very wet and dirty, obviously not monitored or cleaned regularly. Also no towels provided at the pool, you are expected to use your own bathroom towels!! Room - wash room condiments were a bit 2 star hotel not 4 star. Also a lot of mosquitoes in the room, with no net for bed. Breakfast - coffee was poor!! Food choices were ok, but again not what i would call 4 star!!
Excellent
8.0
Pros:
Everything except the receptionist ignored my request. Room equipments, heated pool, gym, nice view room, reservation team responded my request very soon n got me very nice room view. Buffet was delicious too though I expected more dishes, the staff at the restaurant were every nice, professional. Good deals for 4 star hotel.
Cons:
soap requested on 28th but the receptionist ignored. Didnt understand why they didn't give soap for new day of making up the room once there was a bit since the previous day. The hotel wanna save environment while the guests needed soap 2 wash hand properly??? The carpet should be washed or replaced new one
Poor
1.0
Pros:
The woman who cooked the omelets in the breakfast bar was wonderfully kind and highly proficient at her job! The Doorman was nice and always called a taxi quickly. Housekeeping quickly brought us a corkscrew; he had forgotten ours.
Cons:
WiFi - Wifi would completely stop even while sitting a meter from the router. Signal would completely disappear if you moved from the sofa to the bed. Water - We were there for three nights and never had a hot shower or bath. Staff told us, "try later." Or housekeeping would come and let the water run. When it didn't warm up, they would leave. Location - the hotel is on a corner and near a bus stop, so the single-pane windows didn't reduce the street noise of horns, air brakes on trucks, or the alarm-like sound the buses make when they open their doors Bed - The floor was softer. Check-in - The person who checked us in had little idea what to do and refused to return our passports. The next morning, front desk staff pulled our passports out of a drawer, apologized, photocopied the photo page (standard operating procedure for hotels in Vietnam), then returned our passports. Bottle water - one day we did not receive our two SMALL complimentary bottles of water...glad we had stopped at a VinMart for beverages. Cleanliness - lots of black hairs in the bathroom and headboard; and I don't know what was left on the back of the sofa - yuck! Lighting - there were lights in the room. But we had to unplug the one lamp on the nightstand because there was not an easy way to access plugs near the bed to charge our phones. Access to the plugs for the nightstands had been cut out of the headboard. The outlet was not able to support the recharging plug.
Good
7.5
Pros:
Very helpful and friendly staff. Very good breakfast buffet.
Cons:
The rooms are not soundproof. Quality of TV was quite bad. Internet is weak with interrupted connections. Breakfast only until 9am!