Excellent value and service
The staff were friendly and incredibly helpful. The facility was clean and convenient. We will stay again.
Clean and comfortable
Awkward to get too
Cleanliness of the room was superb. This was our second time staying at this particular location and we won't be staying anywhere else next time we visit Erie, PA.
Erie Marathon visit
The room was clean and comfortable. We were there for the Erie Marathon and nearly every hotel was full. They opened up breakfast early for the runners and granted us a late checkout so we could shower after the race. The location is convenient to hop on the interstate and go up to Presque Isle.
The location of the hotel is within a shopping center complex. It's not a major problem, but it did require quite a few stops and turns to get back to the hotel.
Nice clean modern rooms, terrible customer service
Very clean, comfortable modern rooms, nice linens, though we did find the bed a little soft and squishy (my boyfriend has back issues and needs a firmer mattress). Easy, pleasant check-out.
My boyfriend and I had an insanely bad experience at the front desk trying to check in. We booked on Kayak and arrived after grabbing a late dinner, after midnight. The woman at the desk informed us that our room wasn't available because it hadn't been cleaned yet, and no staff was there to clean it so "she would have to do it." We asked if there were other rooms available in the hotel and she said yes, but because we had booked with Kayak (3rd party) she couldn't change the room in her system. She argued with us about how there was nothing she could do and expected us to walk away from a booking we had already paid for and find another place to stay at 1am. Not ONCE did she say anything remotely resembling "so sorry, it looks like that room's not available, let me see what I can do." After about 40 minutes on the phone with Marriott and multiple supervisors, she gave us another, upgraded room. It was almost comical it was so bad.
The accommodations at this hotel were fantastic....refrigerator, dishwasher , microwave, and stove-top in the room. The continental breakfast was very nice, and laundry on site. The staff was friendly, helpful, and courteous. Enjoyed our stay even though we were in town for a funeral.
Away from home for the holidays
We loved the updated look of the kitchenette! We had to finish some of our holiday candy-making and the little kitchen fit the bill! My husband appreciated the 32" LCD TV. He rolled the filling for our buckeyes while sitting up in bed watching TV using a very lovely and useful breakfast tray that each room is provided. The closet space is very generous.
I'm used to my king sized natural latex mattress; so, I wasn't thrilled with our queen sized bed with a very firm mattress. But it was a quality mattress. I still slept ok. The sheets felt a bit rough; hubby didn't notice, of course. The fact that the bathroom can also be accessed through the closet which doesn't have a lock was a bit unnerving. No issue for us, but our extended family had a two bedroom suite with one bathroom, and they were uncomfortable with this setup. Their five year old loved it! The elevators are located in inconvenient places in the hotel. The included breakfast was ok, but we did like the waffle maker!
Great location right behind the mall within minutes of great restaurants as well.
Whether you’re traveling for business or pleasure, we look forward to welcoming you to the newly renovated TownePlace Suites Erie! Unwind in our spacious suites specifically designed to give you everything you need to feel right at home. Our modern suites feature a spacious living area, fully equipped kitchen and our signature Home Office. Fuel up with a complimentary hot breakfast buffet and stay connected with our free Wi-Fi. Explore nearby local attractions including shopping at the Millcreek Mall, Presque Isle State Park, Lake Erie Wine Trails, Waldameer Park & Water World and Presque Isle Downs & Casino. Prepare for your next meeting or training with our 24-hour business center and convenient onsite meeting space. Wind down after a busy day with a refreshing swim in our indoor pool, reenergizing work out in our 24-hour fitness facility or relax on our patio. Whether you’re here for a few days or months, TownePlace Suites Erie is much more than a place to stay- it's where life continues uninterrupted.
Based on 152 reviews
Value for money
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