Nova Samui Resort

The location is good, walking distance from a night market and Central Festival Samui. Good balcony with a garden view.

Old hotel that needs maintenance. Not all powepoints in the room was working. Basic things like hand soup were missing. Loud noise at night from the night market. The breakfast food was not of quality. I counted 100 steps from reception to my room, and there is no one to help you with your bags. They offer a shuttle service to the city every 30 minutes, but every time you ask for the ride, the reception says they already left (even seeing the car parked in the parking lot all day). There are better hotels nearby with the same price.

The only thing that was positive about the hotel was the location. Very close to beach and night life.

The hotel was under reconstruction As it was out of season we booked for. We understood this and did not mind as we had only booked to stay here for two nights as we had previously stayed in a villa. However the staff decided to put us at the very top of the hill furthest away from anything. When arriving to the room, we had no bathroom products, the shower area was filthy with long black hair, and a toe nail on the floor. The tv channelS were poor, and the moves did not play, we had to call down to reception for them to put them on. Wanting to make a coffee, our sashay of milk were rock hard and not like powder. To top it off when returning to our room after being out and wanted to relax and sleep for a couple of hours, this was not doable as they were reconstructing the room next to us. So we had constant drilling. The hotel was pretty empty and when asking to be moved they informed us this was not doable. They should have advertised the contraction work before hand. When booking our taxi back to the airport, they advertised at reception that it would be 200 thai bhar. When booking the receptionist told me it would be 500 Thai bhar because it was half 4 in the morning. The staff were rude and showed they were not bothered at all at the issues that we were reporting. I will not be staying at the hotel again, both me and partner feel like the last two days of our holiday was ruined. Disgusting behaviour from staff and awful facilities within the hotel