Excellent
9.6
Excellent
10.0
Pros:
Amazing breakfast!
Cons:
Food is a bit overpriced.
Excellent
10.0
Pros:
I love this hotel, is really great option to stay in Guatemala, amazing facilities, staff and also location, safe place, I always when visite Guatemala this is my option to stay, they always on advance help to you when booking and following in advance your instructions, I'm so happy to stay on this hotel, I'm traveler and visited many hotels on differents countries and this is my favorite hotel.
Excellent
10.0
Pros:
Well maintained.
Cons:
The maids do not set the clocks. I have stayed there many many times. Please teach them how to set that digital clock and make sure they do it. Or take the clock out of the room.
Good
7.0
Pros:
The hotel was very nice and clean. Staff were friendly.
Cons:
When I booked, the rate quoted was £50. However when I arrived I had to pay £61.80. More than 20% increase, with no explanation. Not happy with the fact that when I booked I was told I would lock in the great price. This increase could not have been due to currency fluctuations. Also, I used the sauna and steam room. The sauna had a nail sticking out of the floor that went into my foot, and the steam room had no anti slip mats on the slippery floor, causing me to slip and fall.
Excellent
10.0
Pros:
Nice
Excellent
10.0
Pros:
The King bed is just right- firm the way we like it. The room was clean and sanitized. The whole staff including the restaurant and morning breakfast were excellent.
Cons:
None
Excellent
10.0
Pros:
Did well given the COVID restrictions. Coffee was excellent
Cons:
Would be nice to know in advance that alcohol cannot be ordered after 8 pm
Okay
5.0
Pros:
El hotel esta viejo Los piezas nesesitan renovacion.
Okay
4.0
Cons:
The dining room and breakfast buffet has been changed since my last stay...for the worst. Food was cold, the omelet station was slow and the selections were much less than previous. The room was just OK, nothing I probably will not return in the future.
Excellent
10.0
Pros:
The personal attention. The breakfast options and the overall cleanliness of the facilities.
Cons:
The bus service to the airport at 4 am. If they know they will have more than 10 people, they should provide 2 buses not only one. To avoid the mess, a reservation process including ticket the night before should be implemented.
Excellent
10.0
Pros:
The hotel staff was excellent. The restaurant quality was very good.
Cons:
We would have preferred if the courtesy van to the airport ran every half-hour, instead of every hour.
Excellent
10.0
Excellent
10.0
Pros:
The service personnel are friendly, professional and efficient. The food in the restaurant was delicious and bar service was top notch. The room was spacious with a very comfortable bed and linens. GREAT value too!
Cons:
There are many medical groups in Guatemala doing wonderful service. We were among them. However, please request that they not wear scrubs into the restaurant. We know where those medical uniforms have been and they shouldn’t be around food.
Excellent
9.7
Pros:
Bakfast is delicious!
Excellent
9.7
Pros:
Clean rooms beautiful lobby good breakfast
Cons:
Slow internet, the toilette was replaced but they left too much white caulking around.
Excellent
9.0
Pros:
Comfort, location
Cons:
No
Excellent
10.0
Pros:
Full Services hotel with All amenities
Cons:
Close to the airport so it's noisy
Excellent
10.0
Pros:
I liked the price, location, beautiful lobby.
Excellent
10.0
Pros:
It was great experience!
Cons:
I think the food pricess in the buffet restaurante it was kind expensive i think 680 quetzales for 4 people is too much , guatemala in many big stores has higher prices than u.s thats horrible experience i didnt know that , but barcelo hotel is good stay.
Excellent
8.0
Pros:
The location and the poool.
Cons:
The room furniture could be improved.
Excellent
10.0
Excellent
10.0
Pros:
Great weather and nice people.
Good
6.0
Cons:
Too close to the airport. You can hear the plane in your room. Some of the staff in the lobby are not friendly. The breakfast buffet was good but the service was poor.
Excellent
9.7
Pros:
Everyone was friendly and helpful.
Cons:
It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Excellent
10.0
Pros:
Close to the airport. Wonderful breakfast. Friendly staff. Loved the pool and various dining options.
Cons:
No
Excellent
8.8
Pros:
Location and rooms are great, good service except reception on desk because not transfer the information
Cons:
Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
Good
7.7
Pros:
Good helpful staff.
Cons:
Restaurant prices on high side. WiFi fee $ 10 an aberration.
Excellent
8.8
Cons:
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
Excellent
10.0
Pros:
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.