Atlantic Hotel & Spa

Just the location on the promenade across from the ocean - not much else!

Attitude of Manager Simon was disgusting (other Reception staff were polite but clearly placed in difficult position by seniors/owners). Stayed for 2 nights over New Year and checked on arrival we could have drinks at the hotel bar on New Year's Eve. Were told yes! Came back from our evening meal on NYE, tried to order drinks but were told (eventually) they would not serve us as we were not dining there!! Total disbelief!!! Their 'lounge' as they call it is actually just an area of tables around the pool (the water of which could have been warmer) and where we had had drinks no problem the night before once we returned to the hotel. Completely refused to serve us including the children despite our complaint & Manager wouldn't come out and speak to us. Had to go to our rooms with no drink at NY - really spoiled our trip which was meant to be a special birthday treat too. Simon did at last knock on our room door and tried to say there had been a misunderstanding - definitely not, that was an excuse as he still said it wasn't possible to serve us drinks downstairs! Totally unbelievable.... ruined our stay, and appalling customer service. Considering this was 4* it was never worth the money, rooms were quite small and no milk provided with the pathetic attempt at tea/coffee in the room. Don't waste your money here would be my advice - they promote themselves as being part of the "La Collection" of Chateaux & Hotels, but am guessing this is just something you pay to join as the standard of facilities and customer service really lets this place down. Hence we would certainly not recommend to others after our experience there. A real disappointment.