Protea Hotel by Marriott Lagos Kuramo Waters

The staff at breakfast and on the 31st morning when I checked out were pleasant.

The rstaff we met when we arrived was cold and unfriendly. The complimentary drinks was stationed right in front of the reception but we were not offered. After paying we were told that breakfast was for one whereas our booking confirmation showed breakfast included for two. After this was resolved we were ushered away to our rooms but it was a disappointment. I have stayed at both Protea and Marriot in the past but this was like staying in a nameless hotel. The bathroom was horrible with nasty tiles and stains on the wall. I almost puked. The curtains were threadbare with threads pulling out, the bedsheet and duvet covers had stains on them.

The Hotel is near to the beach but the beach is not accessible. The rooms and good, large, clean and comfortable which I liked. The hotel does not provide dry cleaning services which is a must for business guests. They have an onsite restaurant and the food served is good, however the service is lousy. The morning breakfast has hardly anything in the spread and needs to be improved upon. At the end, I would state that the stay was comfortable but would not prefer to stay if I travel for work.

People here are incredibly kind and accommodating. I forgot my charger upon check out and they held it for me. The staff is the best thing about this hotel.

The hotel is in need of updating and proper cleaning. It's a great hotel in a beautiful and safe area, and it's sad to see it being run down. The staff that works at the hotel are truly giving their best, and the management should invest in keeping up the place and removing all the mold.