Hotels near Lake Charles airport

Hotels near Lake Charles airport

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Lake Charles (LCH) - Lake Charles, LA, United States
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Best hotels near Lake Charles airport

Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.1
Overall 9.0 Excellent
Based on 153 reviews
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.1
Cleanliness
9.7
Comfort
9.5
Location
9.7
Services
9.5
Staff
9.2
Cleanliness
9.2
Comfort
9.2
Location
9.5
Services
9.1
Staff
9.3
Cleanliness
7.9
Comfort
8.1
Location
8.8
Services
8.1
Staff
8.1
Cleanliness
9.3
Comfort
8.9
Location
8.6
Services
9.3
Staff
9.3
Cleanliness
8.1
Comfort
8.1
Location
8.1
Services
8.1
Staff
8.1

Excellent 10.0
Pros: The front desk staff was very friendly and attentive. The room was very spacious and comfortable. Had everything we needed to make our stay as comfortable as possible. Traveling for baseball games was nice to come back and relax in after a hot day in the sun.
Cons: The walls were a little thin was hard to sleep with noise. But that’s only complaint.
Okay 4.0
Pros: Clean on the outside
Cons: Clean down stairs
Excellent 9.0
Pros: It was very nice and not crowded!!
Cons: N/A
Excellent 8.0
Pros: it was a great hotel with great amenities
Excellent 10.0
Pros: Room was very spacious. The Paul Mitchell products for bathing were great.
Excellent 10.0
Pros: Everything
Cons: None
Good 7.0
Pros: Clean
Cons: Nothing
Excellent 10.0
Pros: Size
Excellent 10.0
Pros: Nice room, friendly staff.
Cons: No.
Okay 5.0
Pros: Location
Cons: Staff didn't wear mask!Trash cans overflowing. Entrance way dirty too.
Excellent 10.0
Pros: The breakfast was wonderful. Including the two types of smoothies.
Excellent 10.0
Cons: Doesn’t serve alcohol on site. But you can go next door.
Good 6.0
Pros: Close to casinos
Cons: I was told the dishwasher was broken and not to use it. I was running water in the kitchen sink and did not notice water fill and overflow the dishwasher onto the floor. It was reported and it turned out the sink disposal was locked up/clogged.
Excellent 10.0
Pros: Room size
Cons: No
Excellent 9.0
Pros: Close to casinos and central to other great activities in the area.
Cons: Pool was too small.
Good 6.0
Pros: Breakfast presentation was timely and very nice... Staff did a good job and was friendly. Conveniently located but parked after 7pm is challenging to find a spot.
Cons: Had to wait to check in after 4:30pm check in so my experience for room was high. Room had coffee but only decaf.; room had no soap, shampoo and only two towels. Discussed expectations with staff and it seemed like it was my fault,below average experience
Excellent 10.0
Pros: Convenient to everything, very clean
Excellent 10.0
Pros: This was one of the best hotels I have stayed in and the staff was all just amazing! Wonderful experience!
Cons: Not one thing! It was the best hotel!
Okay 4.0
Pros: Horrible smoking.., order AC horrible in first room Great breakfast & service in the good area.
Cons: Not a Marriott category ...
Excellent 8.0
Pros: Location. Room setup.
Cons: Parking in front. Limited parking spaces near front door.
Good 7.0
Pros: The hotel is new and very clean. The staff working to server breakfast did a great job.
Cons: I showed up to the hotel at 2 PM hoping for an early check-in and the person explained that check-in was not until 3 PM and asked me for a phone number they could call me when a room became available. She never checked to see if a room was available.
Poor 1.0
Pros: Close to casino
Cons: I was charged double cor the room and have been trying to get it corrected for 2 weeks now.
Good 7.0
Pros: BED AND KITHCHENET
Cons: CLEANLINESS
Residence Inn Lake Charles - Lake Charles
Rated #1
9.0
Excellent 9.0
Based on 153 reviews
Details
Reviews
C$ 164

Cleanliness
8.9
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
9.1
Overall 8.8 Excellent
Based on 460 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.9
Comfort
8.8
Location
9.2
Services
8.6
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.3
Services
8.7
Staff
9.2
Cleanliness
9.0
Comfort
9.2
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.0
Staff
8.8

Excellent 9.0
Pros: Very good staff and enjoyed the stay!
Cons: Everything was great!
Excellent 9.0
Pros: Close to casino. Comfortable room.
Excellent 10.0
Pros: Clean
Cons: None
Excellent 9.0
Pros: The entire staff was very warm and welcoming. I was pleased with their shuttle service and the hours they operated. Hotel employee was the absolute best!!!
Okay 5.0
Pros: Location, I¿ve stayed her lots of times. Unfortunately I usually went on a Friday, or Saturday. So I expected to be able to use the hotel shuttle to the casinos. It doesn¿t run on Sundays!!!! So I had to do a taxi back and forth to casino.
Cons: No shuttle to casinos on Sunday!!!!!!!Also the carpet in my hallway was torn out. I think I was expecting my same hotel from a year ago. And I searched and asked for bottled water. Vending machine empty, non in the little store area.
Excellent 8.0
Pros: The front desk people were really nice. Breakfast was really good. Cookies in the afternoon were also a nice treat.
Cons: The shower head was all stopped up and barley worked. There was old soap left in the shower.so that made me wonder how clean the shower was.
Excellent 10.0
Pros: The bathtub
Excellent 10.0
Pros: Everything
Cons: I enjoying my stay over there
Excellent 10.0
Pros: Very clean, friendly helpful staff.
Cons: I always miss breakfast!
Excellent 10.0
Pros: The Shuttle they offered to take you out and about was amazing. Our Driver was the sweetest thing, so nice and Right there within minutes of calling. Rooms were nice and clean with lots of space to move around.
Cons: The pool area was not horrible but could be cleaned and more towels accessible.
Poor 1.0
Cons: The room was not clean air was not working tv and lights did not work
Excellent 10.0
Pros: the pool was nice
Excellent 10.0
Pros: It was convenient to the loop and the room was comfortable and clean. Staff was very nice. They are pet friendly! My pups liked the bed too!
Okay 5.0
Pros: The location is awesome! It is close to shopping, food and the casino.
Cons: There was a incident with noise but they handled it after a few calls to the front desk.
Okay 4.0
Pros: Staff was nice.
Cons: It was near the highway. The blow appliances in the room didn't work. The jacuzzi along with the pool looked all around dirty. We didn't want to get in either because we were worried we would catch something. Atmosphere was worrisome.
Excellent 10.0
Pros: Easy check in, clean rooms and 2 minutes from Casinos!
Excellent 10.0
Pros: Very clean, friendly staff, convenient location.
Excellent 8.2
Pros: Staff very helpful.
Cons: Breakfast not very good.
Excellent 10.0
Pros: The room and bathroom were very clean as was the lobby and every other area of the premises. The bed was comfortable and the area was quiet. The breakfast was very good. We would definitely stay here again.
Good 7.1
Pros: Front desk was very friendly and efficient for check in and check out.
Cons: The room was clean and comfortable but the walls weren't very soundproof. We checked in for a good night's sleep on a long road trip and were kept up most of the night by loud people in the next room. Needless to say it wasn't very restful.
Excellent 10.0
Pros: Room was clean and staff was excellent. Bed was comfortable.
Excellent 10.0
Pros: 100% non smoking facility!
Excellent 8.3
Pros: The staff was great and the rooms were nice.
Cons: After showering and walking barefoot on the room carpet, the carpet felt dirty beneath my feet.
Wingate by Wyndham Lake Charles Casino Area - Lake Charles
Rated #2
8.8
Excellent 8.8
Based on 460 reviews
Details
Reviews
C$ 277

Cleanliness
9.0
Comfort
8.9
Facilities
9.0
Location
9.1
Overall
9.0
Overall 8.8 Excellent
Based on 118 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.9
Staff
8.8
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.8
Staff
8.9
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.8
Staff
8.7
Cleanliness
9.4
Comfort
8.8
Facilities
9.0
Location
9.4
Overall
9.0
Cleanliness
9.7
Comfort
8.8
Location
9.7
Services
9.4
Staff
9.7

Good 7.0
Cons: I specifically chose this location because it had a shuttle to the casino area. It was listed in the web site. We arrive to find out the shuttle is not running. We had to arrange and pay for transportation to and from the casino.
Okay 4.0
Pros: Good location
Cons: They called it us getting an upgrade by changing our room from a king bed to a double queen. King bed is too small for us.
Excellent 10.0
Pros: Front desk clerk was friendly and helpful. Breakfast was nice and refilled regularly.
Excellent 8.0
Pros: The location is convenient as we went to the casinos The pricing was also good basically half of Golden Nugget or Lauberge amd just 5 minutes away
Cons: The pillows were very very flat which made our night a bit uncomfortable and the customer service was slow we had to wait for a couple of minutes just to get checked out
Poor 1.0
Cons: This hotel canceled my reservation due to poor communication. Once I able to check in I was told I would only be able to stay one night instead of two ( which I booked two nights). I was told it was nothing that they could do because their rooms were in the negative. It gets better, my card was authorized for two nights.. and I was told it would fall off within 3-5 days. This was my wedding weekend and they didn't do anything to accommodate me, so I had no where to stay for the night of my wedding. Once we got into the room it had a very strong mildew smell as if the room was previously wet. Once I got in the bed, I noticed brown marks on the white comforter.. Called the front desk to inform them, they told us to put the comforter out in the hall and we had to go to the front desk to get another. This staff wasn't accommodating and they weren't hospitable.. I didn't feel welcome at all. I will never stay at or recommend this hotel to anyone, this room was over $200 per night, wasn't worth it at all.
Okay 4.0
Pros: The rooms were clean
Cons: On the website it stated a continental breakfast and a pool... but they didn’t state that both of those things were unavailable due to COVID, until check in...if the amenities aren’t available, customers should pay less for the rooms...
Excellent 9.0
Pros: Location was convenient , we were celebrating our 40 Anniversary
Cons: The room was nice until we went into the bathroom to find that the customer before us had left behind his dirty socks. We did let 2 different ladies know and both of them gave us an I don’t care attitude. Especially because of everything (COVID-19)
Excellent 8.0
Pros: It was ok
Cons: Tub drain wouldn’t start open; shower head with build up and low pressure; although “cleaned for covid,” I took a Clorox wipe and scrubbed MANY parts (Back of door with stains, bench was NASTY, bathroom wall filthy). Staff asleep at che
Excellent 10.0
Pros: Indoor pool
Excellent 10.0
Pros: Absolutely wonderful stay! Would definitely stay here again.
Excellent 10.0
Pros: How clean the room was
Cons: No
Excellent 10.0
Pros: Shuttle was convenient. Staff was great and breakfast was great
Excellent 10.0
Pros: Location and the shuttle availability (the shuttle driver is such a joy).
Cons: NA
Excellent 10.0
Pros: They are 5 minutes from the casinos and even provide an evening shuttle until 3am.
Cons: Breakfast ends at 1030....but if you did the night right, it is hard to be up that early...great waffles.
Hampton Inn Lake Charles - Lake Charles
Rated #3
8.8
Excellent 8.8
Based on 118 reviews
Details
Reviews
C$ 271

Cleanliness
9.0
Comfort
8.9
Facilities
6.6
Location
9.2
Overall
6.6
Overall 8.7 Excellent
Based on 209 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
6.6
Location
9.2
Overall
6.6
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
8.0
Overall
5.0
Cleanliness
8.1
Comfort
8.4
Location
8.8
Services
8.5
Staff
8.7
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
9.5
Comfort
9.3
Facilities
10.0
Location
9.7
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.4
Services
9.6
Staff
9.2
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.7

Excellent 8.0
Pros: Staff was very nice
Cons: The doors are hard to open by the pool and room door
Mediocre 3.0
Cons: Poorly kept Extremely dirty Shower door missing
Okay 4.0
Pros: Location was good
Cons: Roaches. Lots and lots of roaches. All the walls looked like someone just threw a liquid on them and left it there. Felt gross when we left. Staff seemed to always be hiding no matter when I walked through the lobby.
Excellent 9.0
Pros: No hot water in the building but the manager was very nice to give us half off the price of our stay. I would go back just because he is a good manager and knows how to treat his costumers.
Cons: Hard to get to
Good 6.0
Pros: The staff were very much all great and helpful.
Cons: The rooms were hot. No hot water. There was an issue with it. Also our door was hard to close and open.
Poor 1.0
Pros: Hanging wires off the ceiling because the light was out. TV wires completely mangled so no reception. Had to call in technicians to fix both. Dead bolt frozen so couldn’t close the door. Plenty of rust in many parts of the room. Awful experience. My daughter is a GM at Mariott Albuquerque and there is no comparison. Maririott needs to maintain its reputation, but this place won’t help the reputation and in fact tarnish its normally quality standard. Very disappointed and will be writing to Marriott corporate about this poor quality establishment.
Cons: See above
Excellent 10.0
Pros: Clean, comfortable and the bed was very nice. As someone that suffers from Fibromyalgia a good bed is essential.
Cons: There isn’t anything to dislike about the property.
Good 6.0
Pros: Clean room convenient location - but nothing is walking distance
Cons: Check in - had to insist I had a reservation. Front desk - seemed to prefer a no show. Otherwise there were no breakfast even though reservation seemed to state that it was included. At least the room had a kitchenette but no expresso coffee machine.
Excellent 8.0
Pros: Large room. Quiet. Well-stocked kitchen. Helpful staff.
Cons: Carpet dirty/stained, grout and caulk in bathroom poorly finished, couch uncomfortable.
Excellent 10.0
Pros: Bed were very comfortable room was nice and spacious The small kitchen area is nice to have even if you don’t use it just having the option Is nice
Cons: Maybe an update the bathtub/slash shower more than towels For a room with double beds I can always ask for more but why not put 4 minimum in the first place
Mediocre 2.8
Pros: The location of the hotel was convenient
Cons: Everything. My room had spiders in it, the carpet smelled and the most frustrating part of the experience was the toilet in my room would not flush at all ... throughout the duration of my stay. There was no maintenance person on site to fix it and no manager reached out to resolve that concern.
Okay 4.0
Pros: The location, it was very close to the reason I went there.
Cons: Our room smelled like a wet dog and the elevator smelled the same. Our room was smaller than any room we have ever stayed in. I could have also saved about $30 if I stayed a mile up the road. Very disappointed
Okay 5.0
Pros: Very average
Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: The location was superb.
Cons: The original representative whom whacked me in was rude and unprofessional. The representative whom checked me out was nice and professional. She also fixed the double billing issue that the first rep created.
Excellent 10.0
Pros: Very clean and room very nice
Cons: No
Excellent 10.0
Pros: That the hotel was newer and that there was a refrigerator.
Cons: Maybe add some additional breakfast items such as other baked goods like danish, scone, croissant, cinnamon roll. Maybe some additional cereals or granola for yogurt. Would like full fat milk for baby
Excellent 10.0
Pros: I love the beds and kitchenette.
Cons: There was a dirty hand towel on the shower curtain bar but other than that it was great.
Excellent 10.0
Pros: This was a new hotel. The staff was very friendly. Our room had a very nice kitchenette. Beds were comfortable.
Excellent 10.0
Pros: This hotel is perfect for a weekend getaway. The suites are new and contain a small kitchen. The bathroom is large and well appointed. The location is perfect if you are in town to visit the local casinos.
Cons: The placement of the table was such that it made it difficult to get a luggage caddy into the room. Minor inconvenience and nothing that would influence my decision to stay here again.
Excellent 10.0
Pros: The rooms were nice and the pillows were AMAZING. Breakfast area was clean and coffee was strong:) will return again.
Cons: No, everything was AMAZING.
Excellent 10.0
Pros: Very good.
Excellent 8.0
Pros: Very convenient shuttle to and from casinos. Excellent Greeting by check in staff. Very good room, new. The hotel was full, but still quite in room.
Cons: The room was a bit small, however packed with stuff you want for a long stay; full size frig., small stove & microwave.
Okay 5.0
Pros: Location
Cons: My sheels had blood stains on them
TownePlace Suites by Marriott Lake Charles - Lake Charles
Rated #4
8.7
Excellent 8.7
Based on 209 reviews
Details
Reviews
C$ 321

Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.1
Overall
8.4
Overall 8.6 Excellent
Based on 1,062 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.1
Overall
8.4
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.8
Staff
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
9.2
Facilities
9.2
Location
8.5
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
9.2
Overall
6.0
Services
9.1
Cleanliness
8.8
Comfort
8.8
Facilities
7.6
Location
9.0
Overall
8.8
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
9.3
Overall
9.0
Cleanliness
8.8
Comfort
9.1
Location
9.2
Services
8.9
Staff
8.9

Excellent 10.0
Pros: I wish the restaurants stayed open a bit longer.
Cons: Rooms need microwaves or at least a fridge.
Poor 1.0
Pros: No breakfast available
Cons: No room service No room housekeeping
Mediocre 2.0
Pros: POOL
Cons: Room was filthy. Dust everywhere. Even on coffee area. All under tv and both night stands were filthy with dust and fingerprints. Bathroom sink had hair and there was some dirty pad in bottom of shower. I’ve stayed at the hotel next door and it was much better and cheaper. And your restaurant wait is atrocious. Spent day at pool yesterday and our waitress Kennedy was always missing and we had to go look for her. All in all the cleanliness was my BIGGEST issue. Especially with COVID-19 floating around. Pathetic!!!!
Poor 1.0
Pros: There was no breakfast. For the amount of money we paid at this hotel I could have stayed at a lesser hotel with comfortable beds and a breakfast for 3 nights.
Cons: Beds and a complimentary breakfast
Okay 5.6
Okay 4.0
Cons: When we first arrived the room wasn't ready which was understandable but then we had to wait 2 hours and 10 minutes for our room and we couldn’t do nothing without a room key so we just had to sit and wait which was not enjoyable
Okay 5.0
Pros: Breakfast was great at Claim Jumpers.
Cons: Plugs did not work. Mattress on bed was the worst I have ever stayed there. No compliment water in room. Price way to high for room.
Good 7.0
Pros: Pretty views
Cons: The hotel smelled like fabreeze and cigarette smoke, staff was either not there or more there to harass guests. For 800 dollars a night, I expected quality. This was not at all quality.
Good 7.0
Pros: Check-in was quick. The wait staff and manager for Claim Jumper on Sunday Morning were very friendly and accomidating.
Cons: When we first arrived it took 30+ minute to get assistance for the safe. We had to call two times.. There was so much trash around the Lazy River. Trash cans could have been placed closer to the edge of the lazy river to aid guests in disposing of thier trash you all are not going to have dedicated staff to pick up trash. We easily picked 30 cups, bottles and straws from in the river or near the edge of the river in one trip around. Trash stayed there for hours. It took over 30 minutes for us to get into the casino on Saturday night. Everyone in my party was over 35 (we all in our 50s) but the employee would not let us enter without checking our ID'S. Your employee at the casino entrance near the Ghotto at 10:00 pm was rude, argumentative with other guests and disorganized. All in all the staff did not display common manner or greetings. Thank you, Your Welcome, Have a nice day, etc... I have been to the Nugget multiple times but this trip did not live up to what we had come to expect. We were disappointed.
Excellent 10.0
Pros: It was up beat and fun.
Cons: It was all good..
Excellent 8.0
Pros: The bed was comfortable and clean and the room itself was very nice.
Cons: The staff need to better inform you of how to get off to your floor as a key was needed to do this. A fridge would be nice in the room also.
Excellent 10.0
Pros: Amazing view pool hot tub
Good 7.0
Pros: We like the hotel. Especially that it has a lot of amenities, and plenty of places to eat without having to leave. The casino is large and the rooms are nice and roomy.
Cons: Understaffed. We called for room service at 11:30 at night and there was a 1½ hr wait. Concert seating chart was deceiving. Pd extra for a seat that was right in a walkway. Worst seat in building! Everyone in row was upset and thought it was on a ris
Good 7.0
Pros: Close to Texas
Cons: We arrived back to our room after dinner and had no running water. When we called down to inquire, the staff person was rude and stated that there were "signs at the front desk regarding the water outage"
Excellent 9.0
Pros: Nice view, friendly staff
Cons: More poker games available.
Excellent 10.0
Pros: We had a wonderful time. We enjoyed the food and entertainment as well as the casino
Excellent 10.0
Pros: It was very helpful having a staff almost every corner I turned to when I was lost. They were very helpful.
Cons: Was surprised to not have a refridgerator.
Excellent 10.0
Pros: Cleanliness!!!
Cons: Hands down all the EXTRA charges added to the bill!!!!! A $-- Room ended up being $--- and because of that, I felt I was ripped off and will not stay there again
Excellent 10.0
Pros: The lazy river & jacuzzi. Enjoyed the seating place with a table. Beautiful bathrooms. The staff was excellent. We had 2 rooms, booked separately, and the young lady @ check-in was able to give us adjoining rooms. We were SO happy. FREE parking!
Cons: We had 2 queen beds and on one side of those beds, there was no bedside table...no place for that outside person to put water, eyeglasses, phone, etc. Missed not having a refrigerator, but not a big deal.
Excellent 10.0
Excellent 10.0
Pros: The view from the 19th floor
Cons: No fridge in room. We ordered one and it never got delivered.
Excellent 9.0
Pros: conveyance,price
Cons: no
Mediocre 3.6
Good 6.4
Poor 1.0
Pros: I will not go back because of resort fee hidden fees
Good 7.0
Pros: The size of the room was nice. Also liked the bathroom, but a second trash can is needed in the toilet closet.
Cons: Guests are required to bring a photo ID to the pool. Really? Who wants to take a purse to the pool? Key cards did not work in all elevators. Many guests complained to each other while waiting for a working elevator. Overpriced for amenities.
Okay 4.0
Pros: Lighting around the property
Cons: Room service
Poor 1.0
Pros: No good compliments at all! Customer service just horrible. Hotel employee was rude and did not offer any accommodations due to the error on their staff end. I m still waiting on a phone call from a manager to speak on the terrible stay.
Cons: Horrible! I brought my husband here to celebrate his birthday since this was his first time experience coming to Lake Charles/casino. The room was not ready on time, did not get the lake view as I paid for, no hot water, sheets had hair all over them
Okay 4.0
Cons: Hallways and elevators smelled like vomit
Poor 1.0
Pros: It was horrible. The staff was awful
Cons: It was horrible. The staff was awful
Good 7.0
Pros: Great hotel, great service
Cons: Tub stopper did not work. Did not let hotel know until checkout because I wasnt willing to get dressed again so someone could repair,. That would have been more stressful than relaxing!
Good 6.0
Pros: Nice hotel and amenities
Cons: Room was not ready at check in Room was still dirty with dirty floors, etc.
Good 6.0
Pros: Pool lazy river rooms were very nice
Cons: Swim up pool bar was poorly stocked and they were not serving any food on the menu. Took way too long to check out in the morning
Good 7.0
Pros: Rooms were very nice
Cons: Landry's was horrible. Both my wife's shrimp and my salmon were dry and way overcooked. Would not eat here again
Okay 5.0
Pros: Security
Cons: Check in they gave me a key and room to someone elses room
Okay 5.0
Pros: Lazy river
Cons: Housekeeping knocked three different times with privacy sign in place once even came on in. Able to come night early made separate reservation check told no problem would could combine. Next am had to go to desk twice to handle. Locked out of room at 3pm
Okay 5.0
Pros: Lazy river for my son
Cons: Housekeeping knocked not once but three different times in one day with the do not disturb sign in place. Was able to come a night early booked same type of room at check in told no problem next day three trips to registration and locked out of room at 3p
Mediocre 2.0
Pros: Food options
Cons: Charged for something we did not purchase at the pool bar. Room view was of a wall Lunch was a long wait
Mediocre 3.0
Pros: Hotel employee steakhouse
Cons: Service is terrible. Housekeeping made bed but didnt replace water bottles or pick up trash.
Good 7.0
Pros: Clean and friendly
Cons: No fridge or microwave in hotel
Poor 1.0
Cons: at check in they charged my boyfriends card 2x which caused us to miss swimming in the pool (which was the main reason i booked this hotel)then we got up to our room& it had only one bed, even after i had called 2 days before to confirm we had 2 beds.
Okay 5.0
Pros: The pool was great.
Cons: There was an additional charge to change to a two bed room and a resort fee that I wasn't expecting.
Good 7.0
Pros: Clean
Cons: A little disorganized at front desk and pool area
Poor 1.0
Pros: Nice room.
Cons: There are hidden fees they will not tell you about. They disguise a fee (8.99) by telling you they need your credit card for incidental damages and say they will not charge your credit card unless there are damages to the room. Which is a complete lie.
Good 7.0
Pros: Nice views and pool area
Cons: It wasn''t the cleanest place. A hair in the shower, residue on drinking glass from previous occupant, lotion messy and used from previous occupant, ant on the bed, funny smell in the room and in the toilet area.
Okay 5.0
Pros: Several choices in restaurants.
Cons: Waited for room to be cleaned to check in, but room had not been cleaned upon arriving to room. Had to go back to check in again and wait. Was then given room with undesirable view.
Mediocre 3.0
Pros: The pool area was nice
Cons: Some of staff was rude, missing basics in room, for the price was very disappointed.
Mediocre 2.0
Cons: The hotel charged me again for my stay. The bathroom door was broken and would not close. The bathtub would not hold water. I complained to the front desk clerk who did not believe me, but assured me she would send someone to fix it - they never came.
Okay 5.0
Pros: THE ROOM WAS SPACIOUS AND THE BATHROOM WAS CLEAN WITH GREAT FEATURES.
Cons: THE FOOD AND SERVICE AT THE DIFFERENT RESTAURANTS WAS POOR. THE WAITRESSES LOOKED SHABBY AND DIRTY.
Poor 1.0
Pros: nothing
Cons: Totally disappointed in this property. I was very sick with flu like symptoms, so I tried to reschedule. They refused. Not a fan of this at all. I went and probably got a lot of their guests and employees sick as well. NO BUENO
Excellent 10.0
Pros: Loved almost everything about the Golden Nugget this stay. The staff were always above and beyond in help and attention. The value of the experience was top notch. You can instantly relax once on property. I did not get a change to play golf but overheard a few making very positive comments about the course. Several good restaurant choices but Lake Charles has a number of good places as well. The bed was very comfortable.
Cons: There is only one complaint I have - the smell. There is a combination of smoke from the Casino and a deodorizer used to mask the scent that is overwhelming to me. Others will find it less so. My wife who has respiratory problems would not make it past the entrance. Unfortunately, there is no escaping it on the main floor. I guess that comes with the territory of a casino but it seems a bit much.
Poor 1.0
Cons: Front desk staff
Mediocre 3.0
Pros: Close to all attraction
Cons: My room had a bug in it. We request to change room, the second room smelled stuffy and the room needed a make over.
Poor 1.0
Cons: Booked a Non Smoking King. Received two double beds. Called to confirm room two hours before I arrived....they flat out lied to me
Mediocre 2.0
Pros: It was very clean and had a great view
Cons: We had to wait hours past maximum check in time and there was no comp for that offered by management. Then we finally get to our room at 10:30 at night and it was still being cleaned and had to wait even longer. We were given a small handicap room.
Mediocre 3.0
Pros: Pool
Cons: Staff
Excellent 10.0
Pros: Amenities were all nice
Cons: Beach on a bayou
Okay 5.0
Pros: Rooms and Casino were beautiful
Cons: Wait staff were scarce. I understand it was Good Friday, but not enough staff to take care of the amount of people at the Resort.
Excellent 9.4
Pros: Everything is in walking distance. We don't have to leave the hotel for anything. Love the food!!
Cons: We stayed for 3 days and 4 nights. Gambled a little everyday and never won. This has never happened to me before. Anywhere else we've gambled we always won a little something. Disappointed
Excellent 10.0
Pros: Customer service was spectacular. Room layout and decor was fabulous Pool area was incredible can't wait to return in the summer
Cons: small, petty annoyances but honest feedback nonetheless : toilet paper was CHEAP, an obvious mismatch in quality based on the other fabulous assessories/toiletries The privacy door hanger falls off door EVERY time door closes. Bad design. Our group had 3 rooms next to each other with a lot of room hopping over 3 days. We prefer no housekeeping thus we use privacy tags. Room doors need the swing latch at top to keep doors from closing all the way at guests discretion.
Good 7.7
Pros: Casino paid generously on the slots. Free drinks were not watered down. Salt Grass Restaurant was expensive but well worth it. Claim Jumper Restaurant was excellent
Cons: Horrible buffet for a $66.00 dinner, and very poor selection. All restaurants are very expensive. Daily resort and pool fees even though we didn't use the pool. Additional fees on my credit card statement related to restaurant. Mattress was extremely soft and not supportive.
Okay 5.0
Pros: nice rooms
Cons: Staff was not helpful and rude upon check-in and check-out. I didn't get my room until 5:30 when it was guaranteed by 4 pm. We had an emergency evacuation at 3 am that was a false alarm. Won't be heading back too soon.
Excellent 9.4
Pros: Entertainment at Rush Lounge was fantastic. Speedy bartenders. Pool was great and felt safe letting kids (10,13) swim freely. Golf course was in great shape and clubhouse was amazing. Speedy service at check in. Rooms are beautiful. Landrys restaurant was great.
Cons: Other than losing $ at casino, maybe quality of drinks at bar. $11 you hope to taste some liquor in your drink. Valet was extremely slow in retrieving my wife's car at checkout.
Excellent 9.1
Cons: Tons of ants at pool area
Excellent 10.0
Pros: Availability of facilities. It is like a stand alone city. Whatever you want is right there. A standard room is done up so luxuriously.
Cons: No tv check out.
Golden Nugget Lake Charles - Lake Charles
Rated #5
8.6
Excellent 8.6
Based on 1,062 reviews
Details
Reviews
C$ 370

Cleanliness
8.7
Comfort
8.9
Facilities
8.0
Location
8.6
Overall
7.6
Overall 8.6 Excellent
Based on 587 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
8.0
Location
8.6
Overall
7.6
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
9.0
Services
8.8
Staff
9.2
Cleanliness
8.0
Location
4.0
Overall
5.0
Staff
2.0
Value for money
6.0
Cleanliness
8.8
Comfort
9.0
Location
8.6
Services
8.9
Staff
9.0
Cleanliness
8.2
Comfort
8.7
Location
8.3
Services
8.1
Staff
8.8
Cleanliness
8.7
Comfort
8.9
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.6
Comfort
8.8
Location
8.5
Services
8.6
Staff
8.7

Okay 5.0
Pros: The breakfast is good.
Cons: The staff trying walking in our room while we were in it. And we had to do not disturb hanger on the door. They didn't give us a chance to answer when they knocked. The restroom fixtures were all loose in the bedroom. The remote for the TV didn't work the plug in next to the window side bed table didn't work. The door was off so it didn't close all the way you would have to pull it hard.
Excellent 9.0
Pros: It was close to the freeway for work and food!
Cons: All good
Excellent 10.0
Pros: Close to everywhere we needed to go. Very clean and friendly staff 👍🏻
Excellent 10.0
Pros: Excellent location, nice and clean. Good price.
Cons: None..
Excellent 8.0
Pros: Location and staff
Cons: No
Excellent 8.0
Pros: The beds were super comfortable
Cons: The shower didn’t get hot and had poor pressure. The refrigerator froze all of my drinks solid so I had to buy everything again.
Excellent 8.0
Cons: No sheets for pull out sofa
Excellent 9.0
Pros: Hotel is clean, staffs are great.
Cons: Everything meet my need.
Okay 5.0
Pros: Very nice and updated room . Room was spacious. Hotel and town had no water due to ice storm. We were there working for two days with no shower. To flush the toilets we had to take our room trash cans to the pool for water. A discount should be applied.
Mediocre 2.0
Pros: It was not too far from the Golden Nugget.
Cons: Lots!! The area was rundown. The room was Over-Priced. No tv, no phone in the room. The bed was uncomfortable, no toiletries not even curtains on the window only brown paper and tape. Would not ever stay again!!
Excellent 10.0
Pros: Room was very clean and comfortable
Poor 1.0
Pros: The people were nice
Cons: They had bed bugs in the room I stayed at. And one bite me and my kids i was not happy with it at all smh
Good 7.0
Pros: Location to our event was great
Cons: Most of the staff members were great. You had 1 staff member that was not nice, her tone was very rude. Also due to the COVID, housekeeping was not cleaning rooms during the 2 night stay. Dirty towels left outside rooms or taken to front desk.
Excellent 10.0
Pros: The lighting behind the bed.
Okay 5.2
Mediocre 2.0
Pros: Nothing.
Cons: The room was dirty. It was clear they didn’t vacuum nor wipe down any of the surfaces. The shower head was old and not working well. Build up dirt in many places from not cleanig thoroughly. Sheets were itchy.
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: The cleanliness and friendliness
Cons: No
Excellent 10.0
Pros: Room was great. Extremely clean! The front desk employee was the best! Helpful. Caring. Welcoming. And more I would love for her boss to know what a great employee they have.
Cons: Nothing
Excellent 10.0
Pros: The area it was not far from the casino. Great staff.
Excellent 10.0
Pros: Great staff and accommodations.
Cons: Not really. Overall a good experience!
Excellent 10.0
Pros: Indoor pool and friendly front desk clerk that checked us in.
Excellent 10.0
Pros: Great breakfast and it was quiet at night. Towel rack broke & they fixed it really fast. Also liked the indoor pool.
Cons: No. They were great!
Okay 4.0
Cons: The room was dirty! The doors, headboard, tv were dirty. Handprints and smears of dirtiness were extremely obvious. Never expected something like this.
Okay 4.0
Pros: Location to casino
Cons: The check-in staff was not prepared, couldnt answer questions and seemed puzzled about which rooms were available. We couldn't check in until 4:45 pm, once we got into the room there was a long hair on the side of the shower. I wish I could get my $ back
Good 7.0
Pros: The lobby area
Cons: The sheets were not clean, it was so late we didn't bother asking to change. The staff was very accommodating and helpful
Good 7.0
Pros: The staff was very friendly,the lobby was nice.
Cons: Being that this was new hotel I was surprise to find out that the toilet wasn't working well. I called front desk and she handed me a plunger. Smh. Also the breakfast was very poor.
Good 6.0
Pros: New, and staff.
Cons: Knob missing in shower divertor. Also tv was very erratic because of direct tv and a rain storm...
Best Western PLUS Prien Lake Inn & Suites - Lake Charles
Rated #6
8.6
Excellent 8.6
Based on 587 reviews
Details
Reviews
C$ 259

Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.3
Overall
10.0
Overall 8.5 Excellent
Based on 203 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Location
9.3
Services
8.7
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.4
Services
8.9
Staff
9.2
Cleanliness
9.0
Comfort
9.2
Location
9.4
Services
8.5
Staff
9.3
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
7.8
Staff
9.1
Cleanliness
9.0
Comfort
9.4
Location
9.2
Services
8.8
Staff
9.0

Mediocre 2.0
Pros: I didn't see a breakfast area. Nothing but coffee at a counter
Cons: The air conditioning had half the floor wet. The air conditioning system was not adjustable. It took me to 3 am to cool off. The room was never cleaned and clean towels never delivered. I had to ask for clean towel for two days. The dirty towels just kept piling up.
Okay 4.0
Cons: I choose my stay there do to the fact of the location it was in. I'm from Texas and always travel to Louisiana. The amount we paid for a room didn't meet our expectations, the quality of the room and services were very poor. The air conditions wasn't cooling, room had no ice bucket to keep ice cool. Thought they would clean the room the next day and they didn't. They could have came by and ask if we needed clean towels, soap, and other items if they don't clean rooms daily. No true Amenities. I need to use a computer for business purposes and they told me to go next door.
Excellent 8.0
Pros: You offered no breakfast as advertised online and that is why some of my ratings weren’t as high. Otherwise everything else was great.
Cons: You could have had a continental breakfast at best.
Okay 5.0
Pros: Very nice, clean and the staff was very friendly.
Cons: The air conditioner in our room was broken, but the man that was working came down and looked at it when we asked him to. He also gave us a discount on the room because of that.
Good 6.0
Pros: Decent room size
Cons: Bathroom door didn’t close, bed box spring made noise when turning, no Every day room service /clean up (due to covid), fresh towels only upon request, had to get them myself
Poor 1.0
Cons: Room wasn’t clean. Staff were rude. Will not be staying here again.
Mediocre 3.0
Pros: Location right next to the casinos
Cons: My bed sheets was not changed
Excellent 10.0
Pros: So clean, so nice!!!!!
Good 7.0
Pros: The decor and atmosphere. The beds were also great.
Cons: 2 of our rooms had a mildew smell. But they changed us into new rooms.
Good 7.0
Pros: Very friendly staff.
Cons: Awful location: and the AC made noise! Had to be fixed
Excellent 10.0
Pros: Staff was friendly and helpful.
Excellent 8.0
Pros: Location - close to Casinos. Fridge and microwave in the room.
Cons: Room was small. False pillows on the bed. Room service and luggage carts were not offered at check-in by staff.
Excellent 10.0
Pros: Location /staff
Cons: No
Good 6.0
Pros: Location
Cons: Our rooms were not clean and had ants
Excellent 9.0
Pros: Modern styling
Cons: No
Excellent 10.0
Pros: This Hotel is perfect. Stayed April 18. It is brand new, clean, convenient and had a very pleasant front desk attendant on duty when I checked in. Trust this review, I usually don't leave them.
Excellent 10.0
Pros: The hotel and staff were excellent. It far exceeded my expectations. It was an overnight stay but I would definitely return if in the area again.
Excellent 8.0
Pros: The rooms
Cons: No
Excellent 10.0
Pros: Proximity to casino. New, clean rooms and friendly staff.
Cons: No.
Excellent 10.0
Pros: Close to casino
Cons: No
Good 7.0
Pros: We really enjoyed the internet tv access for our young children as we got them settled for the evening. King bed had wonderful bedding and the walk in modern shower was pleasant to use with great water pressure.
Cons: Stayed on a Mon night. Overhead the check in of another & the clerk was chatty. I check in with my kids 4 and under and she was rude when asked time for breakfast. She said it wasn't complimentary and I said I knew. Rude also for rollaway bed question
Okay 5.0
Pros: Nice and clean.
Cons: The staff was rude and would not sell food when it was right out in the open for folks to buy. When questioned they were not willing to make multiple gues happy.
Courtyard by Marriott Lake Charles - Lake Charles
Rated #7
8.5
Excellent 8.5
Based on 203 reviews
Details
Reviews
C$ 347

Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.8
Overall
8.3
Overall 8.1 Excellent
Based on 1,702 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.8
Overall
8.3
Cleanliness
6.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
7.3
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.4
Cleanliness
8.2
Comfort
8.5
Facilities
8.0
Location
8.2
Overall
8.2
Cleanliness
8.2
Comfort
7.1
Facilities
8.0
Location
8.2
Overall
7.1
Cleanliness
8.4
Comfort
8.4
Location
8.7
Services
8.4
Staff
8.6
Cleanliness
8.5
Comfort
8.6
Facilities
9.3
Location
8.9
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.1
Cleanliness
8.6
Comfort
8.7
Location
8.9
Services
8.6
Staff
8.6

Mediocre 3.0
Cons: There was a pool party that we were not made aware of when we booked out stay. The one pool day we had was cut short when the pool closed early. The staff only cared about the upcoming party and not the guests already there.
Excellent 9.0
Pros: Didn’t eat there.
Cons: Rooms needs to be updated. The rooms at the golden nugget are 10xs nicer and cleaner. Rooms need updating and re modeling.
Excellent 10.0
Pros: Staff was friendly. Front desk-favorites and ember staff was great
Cons: Pool was dirty. Why have a resort with a dirty pool. Very dissatisfied
Good 6.0
Pros: I liked the pool and the restaurants attached to the resort made it easy on the stay to not have to travel or venture out to eat. It was very accommodating. Plus the casino was fun!
Cons: I didn’t like the room it was practically falling apart. The head boards of the bed fake leather was flaking off into the beds. Not to mention I had to clean my own toilet that had feces residue on the underside of the toilet seat. Also, the end tables had some sort of sticky residue on them as well. So all in all very poor cleanliness & I couldn’t call room service because due to COVID they wouldn’t enter your room until you checked out. Security also needs to be more aware in the casino area. I lost my phone somebody found it in the spot I returned to retrieve it and they gave it back to me. BUT he proceeded to ask me for money for finding my phone, which I declined telling him no I’m not giving you money for MY property were he then raised his fist at me. Not one employee or security staff had anything to say nor confront this man for literally almost assaulting me in front of the entrance to the casino! Also, my dad won a pretty sufficient amount of free play money on his my choice reward card. He went to play on the slots were a random man proceeded to follow him basically telling my dad if he wins he will take half of his winnings for helping him. We had to hide and run away from this man out of the casino, so he would leave us alone. Once again a very serious security issue. This was suppose to be a family vacation for me, my mom, and dad and both times we went to play at the casino it was short because of someone harassing us.
Excellent 10.0
Pros: Everything! Felt like being in a palace.
Cons: Nothing
Excellent 10.0
Pros: The hostess at the restaurant by the pool was incredible. Professional, can - do attitude. Excellent customer service.
Excellent 9.0
Pros: The pool
Cons: Internet and wifi connections... Couldn't get access
Excellent 10.0
Pros: We enjoy the hotel stay and all that it offers. We will come back and visit again in the future.
Excellent 9.0
Pros: Price
Cons: Lengthy check-in line. Line moved slowly, stood in line ~15 mins.
Excellent 10.0
Okay 5.0
Pros: The staff was nice and checkin was fast. I would recommend the hotel because of the casino and if they¿re just looking for a bed for the night.
Cons: When I walked in the room, it smelled like someone had smoked lots of weed. Mirrors were really dirty and the carpet didn¿t look vacuumed. I was too tired to ask for another room. If someone is looking for a 3-star+ room, absolutely not it.
Excellent 10.0
Pros: Very clean
Cons: Coffeemaker did not work, rooms around were loud, doors slamming did not sleep much could here the conversation from next door when they came in at 3:00 am. It was like they were in our room talking. For what we paid for the night not worth it.
Mediocre 3.0
Pros: Hotel was close to a shopping center.
Cons: Hotel couldn¿t find reservations when we got there
Excellent 10.0
Pros: Room and restaurants
Cons: Drinks in Casino stopped at 11 PM.
Good 6.0
Pros: I like staying in the same hotel where there is a casino... Staying in sight is SO much more convenient.
Cons: The hotel rooms and decor are tired. The carpets all around the hotel seemed over used. I KNOW the area is still recovering from 2 hurricanes that came through as well as limitations because of Covid-19, but great hotels recover faster than this.
Excellent 9.0
Cons: Bell boy was careless and dropped out Xbox that was in a backpack.
Excellent 10.0
Pros: The lobby and friendly people who helped with check in and check out.
Cons: The room is outdated. The best part about the room was the bathroom.
Poor 1.0
Pros: Location
Cons: Did not enjoy the discrimination for two days!
Poor 1.0
Pros: the pool, but did not like that children had to get out at 8 with nothing else to do while other family members got to use the casino all night.
Cons: worst hotel experience I booked a non smoking room was not given that walls are paper thin could hear all of neighbors interactions pool bars do not serve guest only waitresses and it took 2 hrs to get 1 of the 4 to serve kids have to be out by 8
Excellent 8.0
Pros: Casino
Cons: I was charged a room deposit and spa fee on top of your price. Not happy about that.
Excellent 9.0
Pros: Friendly staff and the pool. The initial room was smoking. I called the front desk and they quickly sent a bellman up and gave us a new room. That's great customer service!
Mediocre 3.0
Pros: Swimming pool
Cons: Service, service, and service. First of all, the waiting for check in is long, and front desk was not friendly at all. Secondly, the house keeper was very rude and loud when they knock the door. NEVER go there again and won’t recommend to others
Good 7.0
Pros: Location
Cons: No microwave or refrigerator
Excellent 10.0
Pros: The pool area was very nice and the room was clean and comfortable.
Cons: The price per night was not worth it, we have stayed in other places they were better. I think its because of covid
Excellent 9.0
Pros: Attractive inside and outside.
Cons: no
Okay 5.0
Pros: Nice location
Cons: Not too impressed this time. Not as clean and nice as previous visits. The younger staff members aren’t super helpful or nice, but that just seems to be the case anywhere you go. Was looking forward to their awesome seafood buffet but it was BBQ in
Excellent 10.0
Pros: Excellent choices for on site restaurants; lazy river with in water bar is as good as it gets
Cons: The visual decor/color pallet of the hotel rooms felt a bit dated, but not to the point of detouring me from returning
Okay 4.0
Cons: I paid too much for this hotel. It was not what I expected. I will never stay at this hotel again.
Good 7.0
Pros: Room was clean
Cons: Hallways are very loud at all hours of the night.
Okay 5.0
Pros: Restaurants & proximity to concert venue
Cons: room was not clean. There were handprints on the bathroom wall. Tub was dirty. The floor wasn't vacuumed. Pillows had blood stain.. We had to call for a broken tv. We asked 2 housekeepers in the hall to clean & at front desk. No one cleaned. Upsetting
Mediocre 3.0
Pros: The customer service was pretty good. Every problem I encountered was immediately resolved.
Cons: The room was filthy. There was pee, blood, and other substances in the beds. I had to have every layer of the bed changed. There was also a man following me around the casino to where I had to have security walk me to my room to feel safe.
Poor 1.0
Pros: NOTHING
Cons: IT TOOK FOREVER TO BRING TOWELS! WHO IS A TABLES GAME SUPERVISOR IS A RUDE GRUMPY OLD MAN! ASIA RESTAURANT ISNT ACCOMMODATING OF SPECIAL REQUESTS AND COULDNT CARE LESS ABOUT THEIR CUSTOMERS.
Poor 1.0
Cons: From my check in to my check out....I must say this was my worst hotel stay!!!
Poor 1.0
Cons: Smells bad and AC did not work, they said we would get a refund after arguing about the situation
Good 7.7
Pros: The layout, pool area and the shops! Friendly staff
Cons: The pillows, too hard! The rooms were not very soundproof. Could hear everyone around you! Shower faucet was broke.
Mediocre 2.0
Cons: Booked through Kayak. When I got to the hotel, was told they couldn't find my reservation. I gave them my ID, my CC, and left my luggage with the desk with the understanding that they would put my bags in my room and have a room key waiting for me when I got to the desk later. When I did get to the desk later, my bags were still at the front desk. They had found my reservation, but said that since I booked through a third party, they wanted to charge another $50 on my card. They said it was refundable, but after everything I had been through I wasn't so sure. Will not be booking through Kayak or staying at LDL any more.
Good 7.4
Pros: Restaurants on site. Room was clean. Entertainment readily available. Great rate.
Cons: Room not r day upon arrival. Two hour wait to check in. Food was okay.
Good 6.0
Pros: Location
Cons: Room wasn't ready at 5:30 when check-in was at 4. Waited a long while to get another room. Usually hotel upgrade you if not ready by time specified. Was suppose to have fridge but did get one. Was suppose to have shower tub but only got shower. Water was cold in shower. Toilet had trouble flushing.
Excellent 8.0
Pros: The hotel was very nice
Excellent 9.7
Pros: Very relaxing and comfortable.
Excellent 9.4
Pros: We loved the pool area.
Good 6.0
Pros: To expensive for what you get...no microwaves....no refrigerator...poor security...loud parties in rooms...no response by desk...restaurants perfect....slots too tight....no real variety in types of games. Regular old fashioned boring slots...need more give aways and lively as sudden activities...like vegas
Excellent 9.7
Pros: Bed was nice and comfortable. Room was clean. My dinner at the restaurant Asia was delicious. Comfortable seating in the lobby near gas fireplaces and a coffee shop nearby. The only personnel I dealt with were the check-in people and they were friendly. It was too cold during my stay to look into any of their outdoor facilities/entertainment. The price was great during my stay, it was cheaper than many of the other hotels in the area. Though it can get very expensive at certain times of the year.
Cons: No hooks or racks in the bathroom to hang towels/washrags. No mini-fridge included. While they offer free internet, it is slow. They offer faster internet but you have to pay extra for it each day you want to use it.
Good 6.2
Pros: The location was good.
Cons: They wanted 3x the daily rate for the next nights stay.
Excellent 8.5
Pros: Location, price, mostly comfortable, friendly atmosphere. Got 2 queen beds instead of the king that we had requested, but not a major problem. Room starting to show signs of wear, mostly in bathroom, but overall was clean. (Cleanliness is the thing with me!)
Cons: Major carp of mine (ever since they started using it) is the way the beds in hotels are made up: the coverlet between 2 sheets. The coverlet doesn't come up to my shoulders, and all three pieces seem to be cemented in place so that I can't pull them higher (I have tried!), leaving me with cold shoulders or cramped feet and legs when I try to burrow further down the bed. What is with this system? It's the reason I will not give an excellent rating for comfort to any hotel that uses it.
Okay 5.4
Pros: This place is normally an amazing place to stay, but I was dissapointed when we didn't get the room we reserved.
Cons: I reserved a room with 2 queen beds, for my girlfriend and i to go on a couples date with another couple for st party's. We get to the hotel to find out they don't have the room we booked and said all they had was a room with 1king bed. Therefore there wasn't room for us to sleep 1 couple got the king bed, the other had to sleep on a couch which is ridiculous
Excellent 9.1
Pros: All amenities are inside hotel; resauraunts, casino, and shops.
Cons: Parking at the check in desk was a little odd, nowhere for guests that are checking in to leave there vehicles while checking in other than Valet parking.....
Good 7.0
Cons: Room never cooled off
L'auberge Casino Resort Lake Charles - Lake Charles
Rated #8
8.1
Excellent 8.1
Based on 1,702 reviews
Details
Reviews
C$ 292

Cleanliness
8.4
Comfort
8.3
Facilities
9.0
Food
10.0
Location
8.7
Overall 8.1 Excellent
Based on 327 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
9.0
Food
10.0
Location
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.1
Comfort
8.2
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
9.3
Comfort
8.0
Facilities
8.6
Food
10.0
Location
8.6
Cleanliness
8.6
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
8.6
Comfort
8.5
Location
9.3
Services
8.2
Staff
8.3
Cleanliness
8.1
Comfort
7.8
Location
8.3
Services
8.2
Staff
7.8
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
8.8
Staff
8.8

Mediocre 2.0
Pros: The TV was a smart TV, but not that it matters, since it wasn't facing anything.
Cons: 1st. The room layout was terrible. The TV was facing the desk, not the beds or the couch. 2. Everything in the room was ROCK HARD, the beds were so bad it took us 2 hours to fall asleep and then woke up several times throughout the night. Motel 6's beds are better. My back literally hurts. 3. I verbally expressed my complaint to the front desk staff, and she ignored me completely. 4. The breakfast was limited, felt like I was at motel 6.
Okay 5.0
Cons: The beds were horrible
Good 6.0
Pros: Very good location
Cons: The pool was dirty
Excellent 9.0
Pros: Very clean
Okay 5.0
Pros: Location
Cons: Toilet and sink in small closet. Bathroom split up.
Excellent 9.0
Pros: The location of the hotel
Cons: The front desk personnel. Leaves a little to be desired
Good 7.0
Pros: Location was excellent. The suite was large with refrige, microwave and sitting area.
Cons: Stayed two nights and requested new towels but was told to leave old ones outside of room and they would be replaced. That didn't happen. we had to go down and get them along with coffee for next morning. Hotel staff just didn't take care of our request.
Excellent 8.0
Pros: Nice beds
Cons: Put in a handicap room. Not what I booked
Excellent 10.0
Pros: I hope that the over priced hotel rooms in Lake Charles and surrounding area will end soon. This hotel was at the level I expect to see at this price range.
Cons: No issues. The hotel was very nice.
Excellent 8.0
Pros: Clean. Bed comfortable. Room configuration odd. Toilet in a separate nook.
Excellent 10.0
Pros: It was clean
Cons: nothing
Poor 1.0
Pros: The clerk was nice
Cons: We booked 2 king suites. Upon checkin, we were told they had no more king suites and were given queen suites instead. The design of the rooms was weird. Toilet room with a closet next door and next to that was a shower room. The beds and couches were firm
Okay 5.0
Pros: It was very close to where I attended a funeral. And there were alot of restaurants and stores to eat and shop in the area.
Cons: I'm pretty sure one of the younger employees was taking a nap in the room before we checked in. When we went to unlock the door, the chain was on. We went and found a housekeeper, then the young man came out after about 10 minutes of knocking.
Excellent 10.0
Pros: The separated bathroom
Excellent 10.0
Pros: A couple of minor issues in the room, for instance there was no caffeinated in room coffee.
Cons: While they did actually have breakfast, which seldom happens these days, it was terrible.
Excellent 9.0
Pros: Guest services in this pandemic
Cons: Nope
Poor 1.0
Pros: Nothing!
Cons: They did not have the room available and they said I have to wait till 10 PM to check in due to employees not showing up and the manager was cleaning the room herself?? No excuse!! so, I left across the street and paid cash for a hotel name Hampton Inn.
Okay 5.0
Pros: The room was nice and clean.
Cons: Check in was at 3. On arrival, was told by front staff check in was at 4 and no rooms were ready? Upon checking in one staff was balancing receipts and person checking me was speaking to her instead of me. No courtesy, no smile. Bad customer service.
Okay 5.0
Pros: Location
Cons: The hotel is not a 3 star hotel
Okay 5.0
Cons: The A/C rattled like it was about to fall apart every 15 to 20 mins. Horrible night sleep.
Excellent 10.0
Pros: Great bed, large room, friendly staff, excellent breakfast setup. The real standout was the staff and bed. The breakfast was kept well stocked by a very efficient woman, thanks so much!
Cons: Nothing
Okay 5.0
Cons: The room was not clean. When I went to use the bathroom the was stuff in the floor knfeon of the toilet. I had to clean the floor. And the whole floor was dirty. They light didnt work. And the ice machine didnt work.
Excellent 10.0
Pros: Room amenities. Location.
Cons: Appeared housekeeping had not thoroughly mopped bathroom floor. Had to ask for this.
Okay 5.0
Pros: Location and night staff
Cons: Parking, Breakfast, Room
Mediocre 3.0
Pros: Friendly staff
Cons: AC in room stopped working in middle of the night. Poor breakfast, hard boiled eggs floating in yellow water, no lids for cups
Good 6.0
Pros: Location and microwave and refrigerator in room
Okay 4.0
Cons: The furniture was very stained and dirty looking. The chair was very worn. The chairs stuffing was exposed. I was vwet dissatisfied.
Okay 4.0
Cons: Stayed here last year, and it was great. This year it was incredibly dirty and run down. Terrible management. Wouldn't stay again.
Excellent 10.0
Excellent 10.0
Pros: The staff was very friendly and our room was amazing!!!! Very clean!!
Cons: There could've been a little more food at breakfast.
Good 6.6
Pros: staff was courteous and professional
Cons: It took around 10-12 minutes for the water.to.get hot. Not a good thing when you are standing there freezing waiting and.wondering if it.is worth it.
SpringHill Suites by Marriott Lake Charles - Lake Charles
Rated #9
8.1
Excellent 8.1
Based on 327 reviews
Details
Reviews
C$ 257

Cleanliness
8.1
Comfort
8.2
Facilities
7.3
Location
8.8
Overall
6.6
Overall 7.9 Good
Based on 605 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
7.3
Location
8.8
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
8.1
Location
8.7
Services
7.7
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
8.2
Location
8.8
Services
8.0
Staff
8.4
Cleanliness
8.1
Comfort
8.4
Location
8.8
Services
8.2
Staff
8.9
Cleanliness
8.8
Comfort
8.5
Facilities
6.0
Location
9.0
Overall
4.0
Cleanliness
8.5
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.3

Excellent 9.0
Pros: The breakfast is always wonderful, I do like their check out is at 12 not 11 but theyvwa
Excellent 8.0
Pros: No breakfast due to the covid 19 precautions.
Cons: No problems.
Excellent 10.0
Pros: No breakfast due to conrona virse
Cons: n/a
Okay 4.0
Cons: Fridge not working
Good 6.0
Pros: Location
Cons: Asked for 30 minutes extended check out, arrived at 11 pm day before, and was told no ma'am, in a very condescending way. Booked room was a king with sofa and sitting area. Upon arrival was given king bed only. Basically told take it or leave it.
Excellent 8.0
Pros: Clean environment
Cons: No
Excellent 10.0
Pros: Loved it. It was not far from the casino and other restaurants. And it was quite.
Okay 5.0
Pros: Location close to the casinos.
Cons: The rest room was not very clean. We only had one roll of toilet paper And no hooks for the towels.
Good 6.0
Pros: Location
Cons: They seem to have low standards for cleanliness.
Mediocre 2.0
Pros: Location
Cons: Bedsheets had stains on them, wires were hanging out of the A/C unit, tub was filthy, no one answers the front desk phone, room was warm even with A/C set to its lowest temperature
Excellent 8.0
Pros: Desk clerk was amazing and very friendly
Cons: Hotel listed having a hot tub, there was not one. VERY user about that
Okay 4.0
Pros: It was close to the casinos
Cons: We had issues about the air conditioning. It wasn't blowing that cold. The employee came in, unplugged it and said she was calling maintenance who never showed up that night nor the next day. I have stayed here numerous times and never this bad.
Mediocre 2.0
Cons: There were at least 4 dogs staying in the hotel during our two day visit. The place smelled like wet dog. The walls were so thin we could hear everything in the hall and rooms around ours. The floors felt dirty, we had to keep our shoes on at all times.
Okay 5.0
Pros: The hotel is located in a area with easy freeway access and good places to eat out.
Cons: We noticed the hallways were not vacuumed and the room should have been cleaned better. The person that cleaned out room the day we checked in was terminated that same day. The Front desk made an error on our bill but corrected once presented to them.
Excellent 10.0
Pros: Hotel very nice and the staff was extremely nice and friendly.
Poor 1.0
Pros: Only the location.
Cons: Got there eat 3:30 when checkin was at 3. I was told they needed another hour because my room was not clean. This was upsetting because I had just driven 3 hours.The hotel room was dirty and the bathroom was even worse. I will NEVER stay here again!!!
Excellent 8.0
Cons: Barking dog all night
Excellent 8.0
Pros: Breakfast was good. Clean room.
Cons: Shower in morning never got hot, warm at best. Hotel was a little bit further away from casinos then I thought. No shuttle,Lyft or cab or self drive away.
Excellent 8.0
Pros: Location and comfort
Cons: Door did not secure easily
Excellent 9.0
Pros: Cleanliness of the entire hotel.
Cons: Breakfast was cold, but had a great variety of foods.
Excellent 10.0
Pros: Staff was nice and very helpful !! Beds were reall comfy and breakfast was terrific.
Cons: All was good !!
Excellent 10.0
Pros: Most comfortable bed ever!!
Excellent 10.0
Pros: Very clean room and friendly staff
Cons: No smoking allowed in rooms
Excellent 9.0
Pros: Great location. Not to far from casinos.
Cons: If not careful one could miss the entrance
Okay 4.0
Pros: Location
Cons: Noisy.
Good 6.0
Pros: Laundry facility , gym
Cons: Terrible wifi
Poor 1.0
Pros: THE PERSON WORKING FRONT COUNTER WAS SLEEPING ON COUCH WITH A HOODIE OVER HIS HEAD LOOKED LIKE A VAGRANT
Cons: CHECKED IN AND WENT TO ROOM, WALKED IN ON PEOPLE ALREADY IN ROOM. TRIED TO FORCE ME TO TAKE SINGLE BED ROOM BUT REFUSED, THEY FOUND ANOTHER RM AFTER A LONG FIGHT. 2ND DAY CAME IN LATE 9:30, BATH RM NOT CLEANED, NO CLEAN TOWELS. ASKED & DIDN'T HAVE.
Mediocre 3.0
Pros: Quiet room, decent location.
Cons: Sheer curtain on window was broken, fire alarm dangling from ceiling above bed. Went to breakfast around 8:30 a.m.; items such as coffee creamer, plates and cups were not restocked despite a parade of staffers passing by in and out of kitchen.
Okay 5.0
Pros: Location & pet friendly
Cons: Broken shower
Excellent 10.0
Pros: Hotel was clean, room was large, beds were super comfortable, was convenient to activities, restaurants and stores. The staff was friendly, helpful and informative. Wonderful hotel.
Mediocre 3.0
Pros: Location and that the hotel was relatively new. We have never stayed at a La Quinta hotel before and thought we would give it a try. The hotel was clean and modern along with out room. The AC worked good, bed was comfortable and the LCD TV was great.
Cons: Door sticking to our room. Mold in shower, especially around the grab bar. Coffeemaker was full of water and had mold floating on top. The side back splashes in the bathroom sink area were separating from the top. No Tissues, even after asking for som
Poor 1.0
Pros: Location
Cons: We reported problems without resolution from the staff. Then requested to speak with manager 3 different times with promise of call back. Never contacted for followup. Worst stay at a hotel, especially at a La Quinta ever!!!!!!
Mediocre 3.0
Pros: The room was nice.
Cons: The hotel is right next to two crossing train tracks. The trains run several times during the night and woke me up. If the a/c could be set to run all the time, you would never hear the trains, but it couldn't.
Mediocre 3.0
Pros: Nice staff. Nice room.
Cons: Unclean bathroom! mold all over shower. We wiped it with a towel and brought to front desk. This clearly brought us to believe the rest was unclean. Didn't feel safe in this location either. Breakfast area was unclean and only one of every item was left.
Okay 4.0
Pros: I did not really care for this place. There were roaches and bugs all in the room and when I notified the manager he said was that it was normal to have them crawling around because of the weather. The front desk staff was friendly.
Cons: The room that I had reserved was dirty and the dresser drawers were full of trash. The bed linen was stained and it looked like it was never washed. The pool was still under construction and there was not a hot tub like it specified when I booked.
La Quinta Inn & Suites by Wyndham Lake Charles Casino Area - Lake Charles
Rated #10
7.9
Good 7.9
Based on 605 reviews
Details
Reviews
C$ 144

Cleanliness
8.2
Comfort
8.2
Facilities
9.5
Location
8.1
Overall
8.3
Overall 7.8 Good
Based on 259 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
9.5
Location
8.1
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
8.1
Staff
8.6
Cleanliness
8.1
Comfort
8.2
Location
8.0
Overall
8.0
Services
8.1
Cleanliness
8.6
Comfort
9.1
Facilities
10.0
Location
7.9
Overall
7.0
Cleanliness
7.6
Comfort
7.9
Facilities
8.0
Location
7.6
Overall
8.0
Cleanliness
7.8
Comfort
8.0
Location
7.8
Services
7.7
Staff
7.8

Mediocre 3.6
Excellent 9.0
Pros: Everything was clean…..we were actually staying at another hotel but checked out the following morning because of the uncleanliness of the facility. This hotel was the total opposite from where we came from.
Cons: At the time of our stay, they were remodeling the dining room/bar area. It wasn’t a big disappointment because we knew they were only upgrading for future guest.
Excellent 10.0
Pros: It was very nice
Cons: No one knows how to work 😅😅
Excellent 8.0
Pros: Comfortable bed and pillows
Cons: I didn't know the toilet seats were VERY low. Bathtub needs bath mat or additional non-slip adhesive. Our door only shut when slammed. You could see where the wood was gouged from a tool. Strike plate loose.
Good 7.0
Pros: Love the location.
Cons: Wish the rooms had usb plugs built into the light fixtures
Excellent 10.0
Cons: That the internet said the pool was open and it was not
Okay 5.0
Pros: I didn't get a chance to eat breakfast because they close at 9: 30 when I was told they close at 10
Cons: Nothing
Mediocre 3.0
Cons: These rates were over priced. The outside of the hotel look modern but the inside was dark, outdated, and smelly. The rooms had a strong mildew smell.
Excellent 8.0
Poor 1.0
Pros: Nothing
Cons: Smell bad (Mold)
Excellent 10.0
Pros: The bed and hotel were clean!
Cons: The bathroom was clean but needs to be updated. Like the shower was old. But it was doable.
Excellent 10.0
Cons: The pool is closed due to covid
Excellent 10.0
Pros: Centralized location near casinos and restaurants
Cons: No
Excellent 9.0
Pros: The staff were all great. From front desk,housekeepers, bartender, all friendly and very helpful.
Cons: No not particularly.
Excellent 10.0
Pros: Great attitudes and service
Cons: No
Mediocre 2.0
Pros: Location was good, pretty quiet, away from casino traffic.
Cons: Several things; room was not clean, empty beer containers and trash found in room. Pillows smelled like dog. Carpet was wet, dont know if they just cleaned it,but it was inconvenient? Several incidents of being awoken by people partying and banging.
Excellent 10.0
Pros: Clean and very freindly staff
Cons: Due to Covid restrictions, pool was off limits as well as bar, but understandable considering.
Okay 5.0
Cons: NO HOT WATER TO TAKE A SHOWER
Excellent 10.0
Pros: Friendly staff and very clean hotel
Cons: No. Perfect hotel
Excellent 9.0
Pros: The fact that there was a shuttle to the casinos! No need to pay for pricey room on sight.
Okay 4.0
Pros: The location only
Cons: The room was old. There was paint peeling from the tub and shower was filled with soap scum. Floors were filthy
Excellent 10.0
Pros: The rooms were large and love the amenities included
Cons: no
Okay 5.0
Pros: Location
Cons: WiFi wasn’t working
Poor 1.0
Pros: Nothing
Cons: The bathtub was dirty the water did not get hot.
Mediocre 2.0
Pros: Leaving
Cons: Bugs Smell AC humid
Okay 4.0
Pros: Close to shopping
Cons: Yes, was put on 3rd floor which was fine but had people on 4th floor with children that ran and stomped all night long. Called front desk and asked to be moved and was told that she would send security up there. The stomping and running only got worse.
Okay 5.0
Pros: Location
Cons: There were several roaches in the room (alive and dead)
Good 7.0
Pros: Location was good
Cons: Place smelled like must and mold everywhere and some of the staff seemed a few cans short of a six pack.
Excellent 9.0
Pros: Location , clean
Okay 4.0
Pros: Location
Cons: Coffee maker didn’t work. The A/C was dirty and had a mold-mildew smell in the room.
Good 6.0
Pros: The lobby area was nice. Easy check in process
Cons: Our room 333 smelled like mildew. There were clothes and shoes in a closet left by another customer. The person who checked us out was rude.
Mediocre 3.0
Pros: Checking out. I could not wait to get out of the place
Cons: Bugs in lobby, staff, location was sketchy, ran out of pool towels.
Good 6.0
Pros: It was a bit below average for a Holiday Inn.
Cons: It smelled horrible. The bath room needed to remodeled. Literally the view made us laugh. We looked in to people back yards, lots of junk. For $--- night, it should have been MUCH better. We will not be back to this hotel.
Excellent 10.0
Pros: Everything! The entrance, staff, room, space, location. It was comparable to a few 5 stars i’ve Stayed in
Cons: Nothing this time.
Mediocre 2.0
Pros: Plenty of pillows on both beds... they came in handy with the uncomfortable bed.
Cons: Hardest & most uncomfortable bed we ever slept on. Thank God for 2 beds full of pillows...we slept ON them. Staff very rude & unprofessional. Also kept banging on door even after we had a late check-out scheduled.
Good 6.0
Pros: Location. Nice lobby, good food.
Cons: Rooms smell weird and aren't as fresh as front of house.
Good 7.0
Pros: Location was perfect for what I needed
Cons: Restaurant hours could have been better Vending machines did not work Would have liked a free continental breakfast
Mediocre 3.0
Pros: Nothing
Cons: The AC rattled the whole time and I could not sleep
Good 6.0
Pros: Friendly front desk staff. Comfortable bed
Cons: Got into the hotel room late. Went to take a shower after running in a nighttime 5K and found that the shower had not been cleaned. Used soap and shampoo bottles were still on the shelves. Toilet didn't flush and A/C did not work well at all.
Good 7.0
Pros: Location was convenient
Cons: The room had a musty smell.
Mediocre 3.0
Pros: The bed was comfortable.
Good 7.0
Pros: Price, room size and having a bathtub/shower instead of just a shower.
Cons: I'm very allergic to feathers so I asked when I checked in about the pillows. She called someone and found out there are both feather and foam in rooms which is fine. I later found out when I almost had an asthma attack is that the duvet is feather. :(
Good 6.0
Pros: Star average too high
Cons: Fire alarm twice at 4 and 4:30 in the morning
Poor 1.0
Pros: Paid --- dollars and we were told we had to pay for breakfast. Location was great an the room average.
Good 7.0
Pros: Location
Cons: Smell of mold
Poor 1.0
Pros: Location
Cons: It smelled like mold. I got extremely sick and had to check out first thing in the am.
Okay 5.0
Pros: Location & staff
Cons: The room had a bad smell. The A/C was dirty. It must've been moldy because my allergies were killing me when I woke up. The bed wasn't comfortable.
Poor 1.0
Pros: Room was dark damp and had an odor. People were walking outside from nearby residence and seemed unsafe.
Cons: Room was dark damp and had an odor. People were walking outside from nearby residence and seemed unsafe.
Mediocre 3.0
Pros: Clean, nice accommodation.
Cons: Hotel Check In was 3:00. Our room wasn't ready until almost 5:00.
Okay 5.0
Cons: YES I THOUGHT I WAS GOING TO GET A KING BED NON-SMOKING, BUT GOT A QUEEN!
Mediocre 3.0
Pros: Staff was very nice!
Cons: Mold & roaches! The room was very musky in smell and there was mold around the tub & shower walls. We were very surprised by our bad experience.
Mediocre 2.0
Cons: We were given a room with a dirty toilet, moved, and given a second room with a dirty toilet! (Unbelievably, we had been given a room with a dirty toilet our last visit here a few weeks ago!) Also, personal property went missing.
Mediocre 2.0
Pros: Location and free parking
Cons: The toilet was disgusting with dried feces on sides of bowl. A piece of toilet paper was stuffed into peephole from the inside. Room was extremely cold, as the air conditioner had been left at 60 degrees. Dirty room service tray sat by elevator for hours.
Excellent 8.0
Pros: Jerome (I might be misspelling his name) at the restaurant was very nice and friendly. Overall, the hotel was good
Holiday Inn Hotel & Suites Lake Charles South, An IHG Hotel - Lake Charles
Rated #11
7.8
Good 7.8
Based on 259 reviews
Details
Reviews
C$ 264

Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.3
Overall
7.5
Overall 7.8 Good
Based on 238 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.3
Overall
7.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.1
Comfort
8.3
Location
8.2
Services
7.9
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
8.2
Services
8.4
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.6
Staff
9.4
Cleanliness
8.4
Comfort
8.2
Facilities
4.0
Location
7.9
Overall
5.0
Cleanliness
7.5
Comfort
7.7
Location
8.0
Services
7.2
Staff
8.0

Excellent 8.0
Pros: Location
Cons: Bed could be better quality
Okay 5.0
Pros: It was in walking distance to all food places.
Cons: the air conditioner had the carpet wet and when I asked for coffee bc my pot wouldn't work the manager wanted to come into my room and wgen I declined she was asking questions about why and wanting to know how old my child was.
Excellent 8.0
Pros: Wasn’t any, didn’t receive advance notice it wouldn’t be served.
Excellent 10.0
Pros: The courtesy of all the staff, made me feel like they were there only for me.
Cons: I didn't like leaving, I want to stay forever.
Excellent 10.0
Pros: Friendly staff
Cons: The air conditioner in room 116 is leaking and the carpet was wet. I stepped in the wet carpet and my socks got wet. I only had one pair of socks with me at the time
Poor 1.0
Pros: Absolutely nothing !!
Cons: The GM was very rude and sent the cleaning lady to question me if I had a room and what number. No coffee
Excellent 8.0
Pros: The room was absolutely clean. I work for a Hampton inn so me and a friend who also works with me looked for everything in that room, we found nothing
Cons: I rented a double queen room and asked for a rollaway bed because my 2 teenaged son's were not happy about sharing a bed, I was told the double rooms were not aloud to have them. That's not the front desk fault that's the hotels but some exceptions should be made with situation's to accommodate the guest needs.
Excellent 10.0
Pros: COVID. No breakfast
Good 6.0
Pros: Everything
Cons: know
Poor 1.0
Cons: The staff was not polite. we were told upon check-in that breakfast would be served in the morning, and then it was not available We would have not stayed the second night if we were able to figure out how. Were told no to fresh linens and trash reoved
Excellent 10.0
Pros: The staff were very friendly, ensured that we had everything that we needed, and made our experience very welcoming! The breakfast was delicious! I would definitely return!
Cons: No
Good 6.0
Okay 4.0
Pros: Staff was friendly.
Cons: The room had a musty smell, and the carpet was damp. Not sure if there had been a leak, or they had tried to clean the carpet. Felt a little uneasy leaving our vehicle in parking lot.
Excellent 10.0
Pros: Location and price. Worked for us.
Mediocre 2.0
Pros: Close to mall and casino
Cons: No trash bags in room, close to a shady bar, room were old, different color paint on walls, didn't show my college football team game on tv, didn't give me an extended check out time, etc.
Excellent 10.0
Pros: Breakfast
Excellent 10.0
Pros: Excellent location for McNeese Football games....
Cons: N/A
Excellent 10.0
Pros: Everybody was very friendly
Excellent 10.0
Pros: Hotel was clean and really nice. The staff was accommodating. I love the location and the updated rooms.
Excellent 10.0
Pros: Location was key. I was a block away from my destination and the area was had many restaurants to choose from close by.
Excellent 8.0
Pros: Location was good.
Cons: Hotel felt tired. need some updating. There must be a bar or something near by. Heard roaring car motors until late night. Breakfast was not wonderful so went to McDonalds. Need vending machines for Diet Coke or diet Dr Pepper or some other option.
Excellent 9.0
Pros: Location
Cons: Smell
Okay 5.0
Pros: The upgraded interior looked nice.
Cons: The bathroom exhaust fan was so loud and annoying. There was also an odd odor in my room. I'm not sure if it was from a/c or the carpet. There was also a dead cockroach on the floor in the breakfast dining area.
Okay 5.0
Pros: My room was nice and clean. The breakfast was ok. Staff was really nice.
Cons: There's only one elevator that everyone had (cleaning people and guess) had to use which took forever. In the morning, the hallways smelled like bad stale alcohol breath from people drinking the night before. Check-in area smell bad. Not much parking.
Poor 1.0
Pros: Absolutely nothing
Cons: Parking lot,room smelled like meldow and hair in bathroom sink
Mediocre 3.0
Pros: Lobby nice breakfast was varied
Cons: Items left from precious guests, trash by bed and toothbrush in bathroom on wall hangings
Good 7.0
Pros: The staff were really nice, very hepful.
Cons: I didn't not care for the powered egg, but the rest for the breakfast was great.
Good 7.0
Pros: Clean, comfortable room at a fair rate.
Cons: When arriving in room late night, TV channels did not function. Upon contacting front desk, they were unable to help. After hotel staff came to my room, only then did they tell me they had been having TV troubles with antenna attached to the TV with tape.
Good 7.0
Pros: Super clean.
Cons: Only had one elevator
Good 7.0
Pros: Very spacious, clean rooms
Cons: limited front parking for guests
Mediocre 2.0
Pros: Location
Cons: Place was loud, dirty and very poor management. Will never stay here again!
Good 6.0
Pros: It was average.
Cons: No hot tub.
Good 6.0
Pros: Location
Cons: Breakfast
Okay 4.5
Pros: Facility was clean
Cons: Bed was too firm. Front desk couldn't provide wifi password, said that it changed and only the manager hadit. She was going to be late due to her daughter missing her bus and we were"just going to have to wait". Totally unacceptable response. Breakfast was poor.
Comfort Inn Near Casino - Lake Charles
Rated #12
7.8
Good 7.8
Based on 238 reviews
Details
Reviews
C$ 139

Cleanliness
7.4
Comfort
7.5
Facilities
5.0
Location
7.9
Overall
6.0
Overall 7.1 Good
Based on 448 reviews
Cleanliness
7.4
Comfort
7.5
Facilities
5.0
Location
7.9
Overall
6.0
Cleanliness
6.9
Comfort
6.7
Location
7.5
Services
6.9
Staff
7.4
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
6.0
Cleanliness
7.3
Comfort
7.3
Location
7.6
Services
7.1
Staff
8.0
Cleanliness
7.9
Comfort
8.1
Location
8.6
Services
7.9
Staff
7.9
Cleanliness
7.6
Comfort
7.9
Location
8.2
Services
7.6
Staff
8.1
Cleanliness
7.3
Comfort
7.3
Location
8.0
Services
7.2
Staff
7.2

Okay 5.0
Pros: Convenience of location
Cons: Hotel under construction, no warning before hand. Staff lack of customer service.
Okay 5.0
Pros: Staff nice and in good location
Cons: Way over priced
Mediocre 3.0
Pros: Location was good for us.
Cons: Pictures of property will be sent to you. Property under renovation and should have been told. Swimming pool filled with dirt. Breakfast area closed. Dumpster in front of property as well as in parking lot. We actually drove up and left because we thought it was closed. We checked reservation and we're at correct property. Workmen without shirts.FOOD LEFT IN ROOM FROM LAST GUEST.
Mediocre 3.0
Pros: The room had been recently remodeled. It had vinyl floors which is much better than carpet. Air conditioner and refrigerator worked well.
Cons: No elevator and we were on the second floor. Advertised a continental breakfast. There was no breakfast. Advertised having a pool but it was filled to the top with mud. Tub had no grab bars. Clean towels and washcloths were requested but were unavailable.
Okay 5.0
Cons: The noise from the room next door kids knocking on the combining doors.. And the smell of weed smoking on the hall coming from other rooms.
Okay 5.0
Pros: The property is undergoing construction so the building and room felt and smelled moist even with the AC on. The staff was nice, but the facility was y worth what I paid.
Excellent 8.0
Pros: Staff was friendly and courteous . Our room was very clean, comfortable and nice.
Cons: Complimentary breakfast wasn't wasn't provided, however, I do understand renovations were taking place at the time of our stay.
Mediocre 2.0
Pros: Room was nice and fit expectation
Cons: This was false advertisement. NO free breakfast and NO pool despite what they stated online. Very poor
Poor 1.0
Pros: Nothing
Cons: Dirty, stained, unkept, overpriced ripoff
Excellent 10.0
Pros: Location, Cleanliness, newly remodeled.
Cons: Too much traffic very early morning.
Poor 1.0
Pros: Location
Cons: Other than location,there was not much to like about this hotel.
Poor 1.0
Pros: Nothing other than location
Cons: I'm quite surprised that this hotel is even listed on your site. Outside and inside were awful, from sight to smell was unbeliveable. The hotel should be listed at $--not $---!! We didn't even stay; walked in and walked out. Very disappointed.
Mediocre 2.0
Cons: No breakfast, coffee was cold, there was a smell and found roaches in the room.
Excellent 10.0
Pros: The rooms were clean & the air conditioning worked great. The staff was very friendly & helpful even though the reservations had not shown up in their system yet upon our arrival. it was quiet, very peaceful, & relaxing.
Cons: Only complaint I can even come up with is that there is no ice machine on the second floor... That's about it.
Excellent 8.0
Pros: Breakfast, pool, attendant
Cons: Room smell
Okay 5.0
Pros: Hotel was in a good location and fairly well managed. Rooms were clean although outdated. Overall fine for the money.
Cons: No one available at check in. No elev. Gym not well kept, as tv only had one channel and no remote, no gym towels. Stationary bicycle seat reclined all the way back with no way to adjust. I told management 3 times but not fixed by the end of my stay.
Poor 1.0
Pros: Hotel was Nasty It Stinks Rooms are Dirty burn holes in Blankets ,Room need a good cleaning. Smells like urine I will never stay at another super 8 hotel
Excellent 8.0
Pros: Staff was great. Very clean.
Cons: There was a dog tied to a pole outside our window. He barked until he was moved around 10:15pm.
Okay 5.0
Cons: Carpet maintenance
Excellent 10.0
Pros: Room was great
Cons: Great
Excellent 8.0
Cons: They ran out of eggs and milk at 8:30 on a Saturday morning.
Okay 5.0
Pros: The location. I was 5 minutes from away from all my destinations.
Cons: The hotel had a sign that said that they cleaned their rooms daily. My room was not clean, bed not made, towels replaced, or vacuumed. One young lady that was at the desk was more interested in gossiping than seeing to the guest needs. Others were great
Okay 5.0
Pros: Location
Cons: Everything smell like cigarretes
Good 6.0
Pros: Convenient commute to Chennault Air Park
Cons: Parking
Good 6.0
Pros: Good location. The room was large.
Cons: AC wasn't cold, hair and used soap in tub, hair on sheets and tv remote didn't work. It was late at night after a 4 hour drive. Waited 20 minutes to change rooms. Called back and said I was tired. Don't worry about it. Slept on top of blankets.
Okay 4.0
Pros: The front desk attendant when I checked is was very pleasant!!
Cons: The ignorant lady that was SUPPOSED to be doing breakfast was was very rude and lazy!! She tried to close the area 30 minutes early.
Excellent 10.0
Pros: The updated room
Cons: The location is more toward bad neighborhood and beds are hard.
Good 7.0
Pros: Hotel staff were kind and helpful
Excellent 8.0
Pros: The staff was very friendly and welcoming. The bed was very comfortable and the room was clean. Breakfast was nice, with fresh coffee, waffles, eggs and clean, well managed breakfast area. Good value for the price.
Cons: While there was no elevator, there was only one luggage cart, which wasn't avail upon checkout. While the rooms were clean, they could use an overall with more stylish decorum, and hallway/stair carpet needs replacing. No TV remote in gym.
Excellent 10.0
Pros: Continental breakfast .... wish it started at 5 am
Cons: Na
Okay 5.0
Pros: The price is great
Cons: This hotel has no elevator. Also for extended stays housekeeping don't really come see if you need anything.
Excellent 9.0
Pros: the sheets and bedding was clean. bathroom was clean. The bedspread had cigarette holes in it and smelled of smoke a little but the bed was comfortable and I really liked that this hotel had a shuttle on the weekends to take you to and from the casinos.
Cons: furnishings were a little dated but that's okay.
Good 7.0
Pros: The staff was very nice and the room was clean.
Cons: A little noisy and not a lot of parking.
Okay 5.0
Pros: Off the freeway
Cons: Staff was rude a little at check in
Poor 1.0
Pros: Nothing
Cons: Room smelled of urine television did not work and front desk worker was rude. He told us that we had to fix the television. We called the desk 4 times and he never even offered to change our room. We stayed 10 min and checked out.
Mediocre 3.0
Pros: Nothing
Cons: Bill boards on highway showed room rate at less than ----. Bad area of town.
Okay 5.0
Pros: I had some problems checking in, but the staff was wonderful.
Cons: Musty smell in rooms
Okay 4.8
Pros: Location suited our needs.
Cons: Dirty, dirty comforters -- 4 of them... Nothing special about the place at all. Included breakfast was basically awful.
Super 8 by Wyndham Lake Charles/Sulphur - Lake Charles
Rated #13
7.1
Good 7.1
Based on 448 reviews
Details
Reviews
C$ 193

Cleanliness
6.7
Comfort
7.1
Facilities
6.6
Location
7.6
Overall
6.4
Overall 6.5 Good
Based on 489 reviews
Cleanliness
6.7
Comfort
7.1
Facilities
6.6
Location
7.6
Overall
6.4
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
6.0
Cleanliness
6.1
Comfort
6.5
Location
7.2
Services
6.0
Staff
7.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Staff
10.0
Cleanliness
6.4
Comfort
6.4
Facilities
6.0
Location
7.2
Overall
7.3
Cleanliness
7.0
Comfort
7.4
Location
7.8
Services
6.9
Staff
7.9
Cleanliness
6.9
Comfort
7.4
Location
7.8
Services
6.9
Staff
8.1
Cleanliness
6.9
Comfort
7.1
Location
7.4
Overall
3.0
Services
6.9
Cleanliness
6.9
Comfort
7.2
Location
7.9
Services
6.9
Staff
7.9

Poor 1.0
Pros: The location and wifi.
Cons: The quality and cleanliness and beds.
Mediocre 3.0
Cons: Everything about the hotel was dirty and second rate. Decided that I won¿t stay at a hotel of that name or star rating again because it just seemed rundown and not cared for.
Poor 1.0
Pros: Nothing
Cons: the room was a total disaster, one bed was on a wood block, there were stains in the ceiling, floor and shower floors. the shower was not usable at all so they had to give us another room which had only one queen and i asked for 2 queens in the room. we had to go to the 3rd floor from the 1st floor to take a shower. i had to put my son in the room by himself and i didn't feel safe with that. the hotel was going thru renovations. if they would have had that on the website i would have gone to another hotel. due to the fact the accommodations were horrible me cut i stay to only one day. plus the pool was not clean at all it was filled with slug and green looking slime. we were refunded half of the bill.
Mediocre 3.0
Pros: Didn't eat the breakfast. The location was the most favorable part of the stay. Mike, the hotel manager(?) was indeed pleasant and helpful.
Cons: Room smelled, bed linens completely wrinkled (hopefully had been cleaned), price was exorbitant for the rundown and dated room, bathroom wall was cracked, commode continually running.
Poor 1.0
Pros: Nothing
Cons: Dirty, overpriced, dingy
Mediocre 2.0
Pros: There was none
Cons: Want clean and pool was green and brown
Mediocre 3.0
Cons: No trash cans in room. Said free breakfast and pool, both were closed. AC leaked. TV wasn't working. Way too high price for a place that offers no amenities
Poor 1.0
Pros: Absolutely Nothing the place was horrendous.
Cons: There was blood in the carpet and on the wall, dirty sheets, bugs in the bed, dirty walls, there was a hole in the shower they covered over with duct tape, the faucet was rated and bent sideways, there was no breakfast because the breakfast room was filled with boxes and construction materials. It was a reprehensible place I would not recommend to my worst enemy.
Poor 1.0
Pros: Nothing
Cons: Bathroom leaked on floor everything was dirty should not have been open due to massive construction
Excellent 10.0
Pros: When I asked to get cleaned sheets and pillowcases the lady at the front desk was so nice and offered to change the room for me and my family. The guy that came to fix the tv was also professional. .
Cons: The first room was sheets and pillowcase were not changed from another guest being in the room.
Okay 5.0
Cons: Under renovation, no hot water, towels were rags, lots of bugs in light fixture
Poor 1.0
Cons: The room was awful. Musty, muggy, trash on floor, one light in bathroom was broken, the other uncovered, smoke alarm was hanging by wires out of the wall. Price for this room was way too high.
Poor 1.0
Pros: This hotel was horrible. I have lots of pictures to help if you like!!! Under construction and shouldn¿t be open!!!!
Cons: This hotel was horrible!! Under construction and should not be opened!!!!!
Okay 4.0
Pros: The staff! The air conditioner, the matress. Please do Nit rent these rooms in the hotel!! Should be shut down!!!
Cons: Omg! Black water pool, electric wire hanging hallways & our room. Dingy gray looking towels. I would use for rags!! Hojes one wsll of lobby!!"construction going on but no workers. The front of building the landscaping all overgrown. Trash everywhere!
Excellent 10.0
Pros: Location
Cons: No
Okay 5.0
Pros: Front desk was friendly and helpful.
Cons: Still under construction from last year¿s storm it appeared, the room, AC unit, bathroom lighting, bedroom ceiling was cracked, bathroom was not fully clean.
Mediocre 3.0
Pros: Staff was very polite...it just was still under repair and should not have been opened...sheets were very wrinkled and towels thin and not folded the same way...just poorly placed...
Cons: Yes, the sheets on the bed were very wrinkle, bed poorly made, pillows thin and the pillow cases were wrinkle...just places on the bed...only two on each bed...not attractive at all...the lamp was unplugged on the desk...I had to plug it in...ceiling tile
Poor 1.0
Pros: Still had hurricane damage
Cons: Everything
Mediocre 2.8
Poor 1.0
Pros: There wasn't anything or special regarding this property.
Cons: The manager was rude an offensive.
Mediocre 2.0
Pros: NOTHING
Cons: The room was filthy. There were food crumbs on the floor, trash under beds, the tub dirty, desk was very wobbly. We were afraid to even use the desk. There was no smoke detector. We found what appeared to be a handcuff key. NO BREAKFAST AT ALL!
Okay 5.0
Cons: The hotel is in poor condition. The room had not been thoroughly cleaned, there was chewing tobacco in the sink and mildew in the shower. The walls and ceiling were peeling. Sheets were clean but the pillows were hard. I'd give it one star.
Mediocre 3.0
Pros: Nothing
Cons: Mold on my curtains. The room smelled bad. Pillows were bad. Location was not accurate.
Poor 1.0
Pros: Location
Cons: I was given a room on 3rd Floor, room was damp and smelly, then changed 3 other room. All of them are same dampness. Lots of noises, Water leaks in bathroom, Refrigerator water leaks, Pillow cover was dirty and smelly with yellowish mark, dirty Sheet..
Good 6.0
Pros: Very comfortable beds. The rate was good . Plenty of hot water and the a/c worked great.
Cons: There was no breakfast as advertised. Housekeeping left minimal amount of towels. The carpet really needed to be replaced.
Poor 1.0
Pros: Room dirty blood stains on sheets made my skin crawl just to be in the room I would not recommend my worse enemy to stay there
Cons: Everything was horrible
Mediocre 2.0
Pros: Location was only positive feature
Cons: The smell of marijuana was so strong coming from the employee desk and laundry area. I was nauseated. I asked the manger about it and I was told ,” I can’t control what people chose to smoke”
Okay 5.0
Pros: Price
Cons: Location
Excellent 8.0
Pros: The staff was overwhelming friendly and helpfull
Cons: Outdated, and bad smells coming from the bed. Had some nats flying around as well. Just did not seem clean at all.
Excellent 9.0
Pros: The privacy!
Cons: There were dirty rags still hug up on the shower rod in the bathroom. everyone oversees things at time. i wasnt mad, but that was the worst thing about my stay.
Mediocre 3.0
Cons: the comforter had stains on it, the bathroom floor had sticky spots along with the dressers in the bedroom.
Excellent 8.0
Cons: very strong odor from the AC unit!
Okay 5.0
Pros: Staff was really pleasant
Cons: location but because of the type of hotel i understand
Poor 1.0
Pros: the location
Cons: everything! the smell, the noise, the occupants next door to me, the noise from the time i got there til i woke up. i couldn’t sleep at all. i told the manager the next morning when it was time to check out and he was nonchalant to the issue. never
Poor 1.0
Pros: Where it was located I had to rent a truck from home depot and it was convenient right across the street
Cons: carpets in the room filthy the bed was just OK there was no laundry bag no soap in room NOT 1 TOWEL THE REMOTE FOR TV WOULD NOT SHUT THE TV OFF I. GUESS THAT IS WHY IT WAS PLAYING WHEN I OPEN THE DOOR THERE WAS NO DESK CHAIR OH DID I ALREADY SAY THERE
Poor 1.0
Pros: The one guy I spoke to mostly was very kind, when he wasn’t there I could not find anyone.
Cons: Yes, housekeeping was nowhere to be found and the rooms were visibly dirty. I woke up one morning and a cock roach that was the size of a baby turtle was in my personal space. NEVER will I stay at a place like that again. This is my honest opinion.
Excellent 10.0
Pros: The cleanliness of the room and hotel with great parking good area surrounded by restaurants and stores
Mediocre 2.0
Pros: Housekeeping stole my Cologne
Cons: Housekeeping stole my Cologne
Okay 5.0
Pros: Room was clean. Good price. Close to where I needed to be. Good restaurants near by.
Cons: Kind of a tucked away area, may be attractive to people not wanting to be noticed. There were a lot of people hanging out in lobby and parking lot. The smoke detector was off wall and tv did not work.
Good 6.0
Pros: Price was appropriate. Staff was friendly.
Cons: The first room they gave me had not been cleaned...bed not made...ironing board with iron on it set up on the floor. Staff was nice...place was old & funky.
Excellent 9.0
Pros: The staff on duty was amazing the entire stay! Always friendly, with a smile on their faces!
Excellent 8.0
Pros: Proximity to shopping mall, Chuckie Cheese, and restaurants like Chili's.
Cons: Would have liked more room service.
Excellent 10.0
Pros: Affordable
Cons: Could do more thorough cleaning and better breakfast
Okay 5.0
Cons: Place in need of a remodel. Shower had a hole in the wall.
Okay 5.0
Cons: The 1st room they put me in wasn't clean. Bathroom filthy pillows filthy. The 2nd room was just a little better. Breakfast sucked. I'm beyond glad that it was just a night. I didn't even let my kids bathe because it was so bad. Housekeeping had atti
Mediocre 3.0
Pros: Complimentary breakfast
Cons: Very dirty, black curly hairs on bathroom floor, and on bed sheets, empty water bottle in room, asked staff to replace sheets and comforter and they told me no housekeeping staff available and hung up on me.
Good 6.0
Cons: No bathroom tub. If we bath, the water is coming out. Somehow the motel looks cheap like motel6.
Good 6.0
Pros: Free breakfast
Good 6.0
Cons: The first room I was assigned to was another persons room so after gathering all my things I had to walk back downstairs and tell them the room was occupied. This also the second time I extended my stay and the front desk person Comes knocking on the door
Excellent 10.0
Pros: very clean room
Cons: completely satisfied
Okay 5.0
Pros: It was pretty quiet.
Cons: The fact that I found someone else sock under my covers was not great.
Good 6.0
Pros: King bed
Cons: Because of the hurricane, there were a lot of people checking in, which caused the staff to be behind and not able to serve breakfast quick enough to Keep up with the people wanting to eat.
Mediocre 3.0
Pros: The price
Cons: The most concerning part is the other patrons in the hotels! Tons of beer cans and had a room across from us was cussing a guy out and concerned me for our safety! Morning staff not The nicest.. probably wouldnt stay there again!
Good 7.0
Pros: Inexpensive, acceptable breakfast, very friendly, helpful staff.
Cons: Non smoking hotel, but everything, including pillows smelled of cigarette smoke.
Mediocre 2.0
Pros: Nice check in clerks.
Cons: Questionable folks hanging out outside of the property.
Good 6.0
Pros: The staff was friendly. Bathroom was clean.
Cons: It's very low-tier, but you get what you pay for. There was hair on the sheets that wasn't mine. Dated and needs much improvement.
Good 7.0
Pros: The size of the room
Good 7.0
Pros: Cheap and located close to interstate
Cons: Appears to be used for extended stay for some guests
Good 7.1
Pros: The people were friendly. Although it was very noisy, it was not the Hotels fault. I arrived early but was greeted with a smile and was allowed to check in a few hours early!!
Cons: The noise at night, drawers and doors slamming, you could hear people walk down the hallway.
Excellent 8.0
Pros: Rooms clean. Nice biig comfy bed. Definately a good stay for the price no doubt.
Cons: Only complaint was asked for and was granted late checkout by front desk only to be greeted by head of cleaning crew next morning rushing us out rudely. And stating i dont know why tthey gave yall extended time. Well guess what they did. Sounds like a yall problem
Excellent 9.0
Pros: Price comfort quality etc.
Cons: Nothing
Okay 5.6
Pros: Good location friendly staff
Cons: Who was murky and green. Unsupervised children running down the halls screaming and make noise. Air-conditioner unit in room barely kept room cool. Continental breakfast wasn't supplied properly ran out of drinks food wasn't kept warm.
Okay 4.6
Pros: not hard to find. relatively inexpensive.
Cons: Some of the staff are not customer service oriented. I witnessed three housekeeping staff yelling at each other while one of them was cleaning my room. I needed to get something out of my room at the time and the situation was uncomfortable. The next truly poor customer service experience occurred when requesting a late checkout. The front desk associate i spoke with told me that it wasn't possible. when i inquired as to why i couldn't do a late checkout the person I spoke with rudely told me that I'd have to talk to a manager.
Quality Inn and Suites Lake Charles South - Lake Charles
Rated #14
6.5
Good 6.5
Based on 489 reviews
Details
Reviews
C$ 176

Cleanliness
5.7
Comfort
6.0
Facilities
4.3
Food
1.5
Location
7.4
Overall 5.4 Okay
Based on 690 reviews
Cleanliness
5.7
Comfort
6.0
Facilities
4.3
Food
1.5
Location
7.4
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.4
Comfort
5.8
Location
7.4
Services
5.5
Staff
7.7
Cleanliness
5.2
Comfort
5.3
Facilities
6.3
Food
1.5
Location
9.1
Cleanliness
5.8
Comfort
6.1
Location
7.5
Services
5.7
Staff
7.4
Cleanliness
5.4
Comfort
5.8
Location
7.1
Services
5.4
Staff
7.6
Cleanliness
5.8
Comfort
6.0
Facilities
3.5
Location
7.2
Overall
3.5
Cleanliness
6.4
Comfort
6.6
Location
7.9
Services
6.4
Staff
7.7

Mediocre 3.0
Cons: The bathroom and room was dirty.
Okay 4.0
Pros: no breakfast and great location
Cons: i book for a smoking room don't get it on top of that up stairs was very loudly and noisy couldn't sleep and the tub was bad don't that a bath there so sad and carpet was very dirty and stain up bad and smell bad.
Okay 5.0
Pros: There was no breakfast The location is great, however the Hotel needs updating, the bathroom fixtures are rusty the door was coming apart, curtains appear to be from the 70"s
Cons: Place need updates, painting need better air
Poor 1.0
Pros: Nothing at all
Cons: Was very dirty & uncomfortable sheet had stains walls had guck there was an unbearable smell , was very disgusting had to leave a day early because wasn’t comfortable at all .
Okay 4.0
Pros: The location was good and staff was friendly are the only 2 good things I can say about it
Cons: Thought it looked nicer in pics, but was terrible. The bathrooms were nasty with visible hair and dirt on the floors. They could have used a really good sweeping and cleaning with bleach.The tub and sink faucets were loose and not even seated to wall or sink. There was a dank sour smell throughout. I was iffy about even staying, but my boyfriend didn't want me to cause a scene, but he ended sitting up in a chair all night. 😕
Poor 1.0
Pros: Carpet stains, stains on sheets. The mirrors were dirty, smelled like mildew. The walls were were chipping paint. Not a good area.
Cons: Dirty facility
Mediocre 2.0
Cons: Dirty, small
Poor 1.0
Cons: The staff didn't speak to me upon arrival,. The bed had a big hole in thE mattress So what you sat down You fell in the hole. Heat didn't work. Trash left in room. Never stay again
Poor 1.0
Pros: DISGUSTING!! The NASTIEST ¿hotel¿ ever. Please DO NOT STAY HERE! DIRTY! DIRTY. DIRTY.
Cons: YES!! ALL OF IT! I LOATHED THE WHOLE EXPERIENCE! GROSS!! Shame on you for suggesting this dump!
Good 6.0
Pros: Location to Casinos at a reasonable price.
Cons: Room smelled like there was mold. No toilet paper in room.
Excellent 9.0
Pros: Tbh..the area.
Cons: No..not really.
Excellent 10.0
Pros: Close by and the only cheap place in Lake Charles
Cons: nothing to dislike
Poor 1.0
Pros: dirty room no ice on floor phone didn't work had to stay lake Charles is price guoging
Excellent 10.0
Pros: Nothing,except the staff
Cons: Room smelled very badly. Hair in the bed. We had to leave, as there was not another room available (with the exception of a smoking room?)
Poor 1.0
Pros: My sleep
Cons: Roaches everywhere
Mediocre 2.0
Pros: The front desk guy was really nice!!
Cons: There wasn’t isn’t anything good about this place. I was very old and dirty. The microwave was filthy and rusted. The refrigerator was rusty. The furniture is old and outdated. There was smell of like old wet stinkiness. Also a loud marijuan
Good 6.0
Pros: The cleaning staff were quite helpful and very polite. They made the stay worth it!
Cons: The room was not in the best condition upon arrival, the hanger rack was broken and missing hangers, and the floor has some trash near the bed. The bed was neatly made and the restroom were clean though.
Excellent 9.0
Pros: The location
Cons: That it smelled a lot (cigarette) eventhough it's supposed to be a none smoking hotel.
Excellent 8.0
Pros: It was guiet didn’t think it would be
Cons: I couldn’t check in till 4am so I had to wait hours in vechical it was terrible
Poor 1.0
Pros: lOCATION
Cons: EVERYTHING
Good 7.0
Pros: The space but it was a little stuffy
Cons: Soliciting people begging for money
Okay 4.8
Mediocre 2.0
Pros: location
Cons: nasty, the dirtiest thing I've seen
Poor 1.0
Cons: It was honestly the worst hotel I’ve ever stayed at. It literally smelled like sewage when you walked through the front doors. The rooms stunk too but smelt liked mildew. The rooms were so humid that the carpet and bed sheets felt moist.
Poor 1.0
Pros: Location to cadino
Cons: Room was dirty
Mediocre 3.0
Pros: Front desk clerk was friendly.
Cons: Bathroom was dirty, broken toilet, and no toilet paper upon arrival. Room smelled bad.
Poor 1.0
Cons: Lobby dirty waited a hour for our room to be ready I don't know why cause cause the bedding and pillows was second hand from holiday inn uncomfortable sink pipe was broken people walking in walkway smoking weed also wearing nights room was very bad
Poor 1.0
Pros: Nothing at all. The hotel wreaked of marijuana. I had to immediately check out. My bank account has still not been credited.
Cons: This hotel was absolutely horrible.
Mediocre 3.0
Pros: staff
Cons: no working remote for tv , saw a roach, toilet filled up slowly
Mediocre 3.0
Pros: Staff
Cons: The smell, it was hot
Mediocre 3.0
Pros: Nothing much
Cons: Smelled foul, unprofessional
Poor 1.0
Pros: Aside from my initial contact with the hotel,the staff was extremely friendly and accommodating. However when I contacted the hotel June 20, 2018, oneday prior to my arrival, I was told that I was given a smoking room and there was no recourse.
Cons: In my room curtains was ripped and hanging off the rod. The room was in desperate need of cleaning and updating. The furniture was extremely shabby, and the seat on my desk chair was not connected. It actually fell off befor I could sit on the chair.
Okay 5.0
Pros: The location close to the casinos was convenient.
Cons: Public areas and room smelled like strong cleaning solution of some kind. The bed was uncomfortable.
Good 6.0
Pros: It was close to the wedding location I had come to attend.
Cons: The room smelled like smoke even though it was non-smoking and there was an ashtray in the room. The window seat pad had holes in it. The breakfast was very simple. Cold cereal,a loaf of bread to make toast, coffee and juice.
Mediocre 2.0
Pros: Not much
Cons: Hotel room had a very horrible smell for a supposed non smoking hotel. Sheets were dingy. Not a good experience, especially for $---/night
Good 6.0
Pros: It was easy to get to on/off the interstate business loop The staff was friendly and helpful.
Cons: The floors felt damp. The bed springs were a little crunchy feeling (cheap mattress). There was no plug for the bathtub.
Excellent 8.0
Pros: Location was awesome. .....just minutes from where I needed to go.
Cons: 1st they tried to give me a room I didn't book...smoking at that..spoke with management then they gave me a standard queen. ...I booked a queen suite. But it was alright.
Good 7.0
Cons: the smell
Mediocre 3.7
Pros: Nothing
Cons: Dirty and run down
Excellent 10.0
Pros: the kindness and professionalism of both hotel clerks! went above and beyond!
Cons: little pricy
Mediocre 3.7
Excellent 10.0
Pros: Everything love the decor
Cons: No
Mediocre 3.1
Pros: That was the only hotel available that night !!
Cons: I saw people drunk in the lobby down stairs, the elevator wasn't working, the room was very humid and smells so bad although the AC was on, I had to put it on 65 and spray the room to remove the bad smell. The bathroom doesn't have a curtain in the shower. It was a very bad experience.
Excellent 8.0
Pros: It was a nice hotel, especially for being so inexpensive. The rooms were a nice size, and the pool was nice too.
Cons: The continental "breakfast" left a lot to be desired. Enough so that the second morning I was there I just went and bought breakfast, because there really wasn't anything.
Good 6.0
Pros: convenience close to freeway
Mediocre 2.0
Cons: humid floor, dirty, stinky, wholesale in sheets, no shower curtain, nasty
Mediocre 3.0
Pros: nothing
Cons: lights in room did not work, were out. smelled bad. dead roaches in bathroom. Just felt nasty.
Okay 5.0
Cons: shower didn't work
Mediocre 3.0
Pros: Location
Cons: Needs complete makeover
Excellent 10.0
Pros: Over all very good!
Cons: N/a
Good 6.0
Pros: Staff was very friendly
Cons: The room was not as clean as I thought it should be. The chair was dirty and the carpet was too.
Okay 5.0
Pros: The front desk was very helpful
Cons: The pool was nasty and green, the room was very moist, i didnt have pillows I had covers in a pillow case.
Okay 4.0
Pros: ONLY THING I LIKED WAS THAT THE LOCATION WAS NEAR THE MAIN ATTRACTIONS, SUCH AS THE GOLDEN NUGGET AND THE OTHER CASINO NEAR BY.
Cons: THE ROOM WAS VERY SMALL, I JUST ASSUMED IT WOULD BE THE AVERAGE SIZED HOTEL ROOM FROM THE PICTURES, BUT NO.
Mediocre 3.1
Pros: The price is really all
Cons: The first room they have me had a HUGE roach in it.. Then the second "NON-Smoking" room smelled like smoke.. Smh I hate the ride service from the female at yge front too.
Good 7.7
Pros: Loved how close it was for our reason of visit. Also glad that Wendy's was right next door. Traffic wasn't a problem either. Parking can be difficult if the lot gets full. Suv's or large trucks ??
Cons: The complimentary breakfast isn't much. Juices seems watered down. Expect to have a slice of toast without butter or jams ? And I say slice(because while there, literally like the loaf was 3 bread slices) two ends and a wrinkled middle ?? :( Cereals are old and stale!! Milk at least was fresh? Small plus in the breakfast area. Coffee was too strong!! Filter or coffee maker doesn't work well or not clean, as I drank a real bad cup of regular brew with grains in the bottom of my cup. The rooms were too small, had a slight smell ? Not sure what to say as far as reservation ? Wanted a double bed and was given a standard room ? Had to ask my friend to sleep on the window seat/bed ?? :/
Americas Best Value Inn and Suites Lake Charles - Lake Charles
Rated #15
5.4
Okay 5.4
Based on 690 reviews
Details
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C$ 154

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