Good
7.0
Pros:
Friendly staff, nice view
Cons:
The price for this hotel is not justified. Understanding that COVID measures are preventing from a filled minibar in the room and breakfast not being served in the restaurant. It still doesn't justify why only disposable wooden cutlery is available, when proper ones are delivered with breakfast. Minibar supposed to be included in room rate. Minibar empty due to COVID. Reception offers soft drinks, no beverages though. Gym open, but needs makeover. 1 machine out of service, another machine partially broken.
Good
6.0
Cons:
- Bed was uncomfortable as it seemed to be just a simple/cheap one. It was so light weighted that it moved when pushing just a little against or when fing to bed. - Paying in advance for breakfast just to be charged on site for simple stuff like salmon or pancakes is unacceptable for a hotel claiming to be a 5 star. It was already not possible to have a second coffee etc. as only room service was available due to covid 19 regulations and then charging extra for pancakes, seriously? I feel cheated here.
Excellent
8.0
Cons:
Breakfast (now during the pandemic) was not as good as I had expected from a 5 star hotel.
Excellent
9.0
Pros:
Very friendly staff and great customer service.. room was clean and very nice.. location is good 10 min walking from the city centre.. the breakfast was fabulous and delicious.. easy access to the car parking underground.. actually all was very good .
Mediocre
3.0
Cons:
I Booked for luxury room but I Get superior room because lux room were overbooked and paid for thé price of lux room! These is fraude! Never go back to sofitel luxembourg. And not correct about the room arranegement!
Excellent
9.0
Pros:
Staff and check-in were easy and did not require a bunch of form filling and other needs.
Cons:
Staff needs to ensure when two people are checking-in the room is set for two persons. Found only one set of towels and toiletries the next morning. $18 cost of Mojito on 8th floor bar was excessive, particularly as I'm a Platinum Accor member.
Excellent
10.0
Pros:
It is excellent hotel, very spacious room, comfy bed, clean bathroom!
Cons:
Parking was rather expensive. Many other 5 star hotels in Europe I have lived in offered free parking...
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros:
The service was great . Very nice rooms, very clean. Evrything was ok
Excellent
10.0
Pros:
The customer service, the room, how we were treated with respect and class, we could go on and on! Will definitely return!!
Cons:
The restaurant was very nice and our server was great, however we had lunch in the restaurant for lunch and the food was not very good. It was very bland with no flavor and very small portions especially for the price. That would be the only complaint.
Excellent
8.0
Pros:
Staff was amazing, extremely customer satisfaction oriented.
Cons:
Breakfast price for value. Facilites for a 5 star hotel as fitness, pool (none) should improve.
Excellent
10.0
Pros:
Staff was very welcoming!
Cons:
the shower lacked privacy for a shared room.
Excellent
10.0
Excellent
10.0
Pros:
This hotel was absolutely perfect. From the staff, to the room, to the proximity to both the train station and downtown. This hotel exceeded all expectations.
Excellent
8.5
Excellent
10.0
Pros:
Very friendly and attantive staff, modern interior and excellent breakfast
Mediocre
2.0
Pros:
The breakfast was good.
Cons:
The location and star level was not what I booked. I booked a 5 star in the city center. When we arrived we were told overbooked and taken to an alternate hotel that was not nearly as conveniently located. We only had one night.
Excellent
10.0
Pros:
Service was exceptional. The staff was super helpful and professional. Great looking rooms and awesome location.
Excellent
10.0
Pros:
The staff were super friendly and professional. Room was clean, bed was very comfortable, and shower was awesome.
Cons:
There are 2 Sofitel hotels in town. Don't confuse this with the one in the business district. It happened to us, the taxi driver took us there.