Hotel Real Fini Baia Del Re

Looks great on the surface, but had a terrible sta

The one AMAZING thing about this hotel is the restaurant and bar. The coffee is fantastic, and the restaurant is easily one of the better places we've eaten in Italy and at a reasonable price. The bar was also lovely during the day, and the staff there were very kind. It's about 20 minutes from the city center of Modena.

The main issue here is the wireless internet. One front desk staff was particularly rude, and she continually seemed annoyed with us. The check in process was awful, they put us in a room in one of the auxiliary buildings which literally had zero connectivity to the network. The network wouldn't even appear. The Front Desk staff then told us to bring our devices to the front desk so they could show us how to login - which was particularly unhelpful unless you're sleeping in lobby. Furthermore, we'd accidentally left a small handbag in the previous room, and which the front desk lady called us to return. She then rolled her eyes and scoffed as she handed it to us when we came down, which was startlingly rude. Then, with annoyance, the front desk lady changed us to the main building - where we discovered we'd been moved to a smaller room which could still barely connect to the internet on an iPhone or laptop. We also had to move our bags ourselves, and we received no offer of assistance in the process. Having a background in the IT hospitality world, I can absolutely confirm they have a horrendous network connectivity problem. Despite our numerous complaints, they insisted they weren't received other complaints from guests, which I cannot see being possible. I consistently received download speeds of 0.4mbps, when the network would connect at all. Overall it was one of the worst hotel experiences I've had, having travelled through Italy for four months total.