Prestige Lakeside Resort, BW Premier Collection

Once we were moved across the hall, loved the grass area, chairs and view we were given. Eat at the Restaurant, fabulous food.

poor room to begin with, knew we had an dog and had no outdoor space, after long weekend, not full and took some talking to have us moved over, wanted to charge an extra $40 then no visa so charged 620.00 debit, which I thought was ridiculous.

It was clean. It exceeded my expectations for a chain hotel. The view of the lake was the only reason we booked the room and was great. The restaurant on site is fantastic with very friendly staff and great food.

Staff were rude at checkin. Patio furniture is horribly uncomfortable. Room is nothing special and is dark. Smelled like stale cigarette smoke like someone smoked right outside the door or was a heavy smoker and their person made the room smell. I’m not saying they smoked in the room just that the precious people must have been saturated in it. There was a cigarette butt right outside the door under the eaves trough. It was noisy because we were right beside the lobby and where housekeeping gets their supplies or cart in the morning. Breakfast is not included for the high price tag. We were right beside the restaurant patio. The fridge is in a dumb spot on the floor and you have to reach awkwardly around the desk leg to open it. I could go on. I guess for the price I was hoping for more and at least cheery staff.