The Solita Soho Hotel Ascend Hotel Collection

When I called about the the heat in my room someone was sent up promptly

The service at the front desk was bad at best

Shower was best feature in the hotel, location of hotel also good.

Staff weren't very helpful, didn't explain that payment would be processed at check in. Room was a double room with 2 double beds however room was too small for 3 guests, Wardrobe only had 2, I mean 2 clothes hangers in it, With 3 guests in a room for 2 nights this is totally inadequate. As a result we had to leave everything in our suitcases on the floor and in a small room with limited space the suitcases were on the floor which caused even less space for 3 people go get around the room. I called reception and asked for extra clothes hangers but none arrived and there was no communication about this request over the 2 days despite passing in and out through reception on a number of occasions. The Ironing board didn't have a cover on it! Impossible to iron clothes on an uncovered ironing board. On check out we were charged $2 per item for luggage storage, I have never in all my years of travelling and staying in all types of hotel had to pay a fee for leaving luggage in storage for a few hours.

Location

Rooms small. Price high.

Staff pleasant

Absolutely NO amenities. Got in late and could not get even a bottle of water other than the one in room - not even any machines. This is basic, basic, basic.