The Ranald Hotel

Vladimer. He is what made the difference. His service was fantastic. The food he makes for breakfast is really good given that he is working in what is supposed to be a kitchen but it is more like a closet. Vladimer addressed our issues with the room with a great deal of professionalism and it made what would be a negative experience much better. The location is great. You can walk to all the restaurants, the Oban distillery and shops.

The room we got compared to the picture and the description did not match. The room was very small. We moved the 2 beds together so we could actually have room for our luggage. The carpet was dirty. What we paid for and what we got was dramatically different. We immediately went downstairs to express our concerns. Vladimer said he would talk to the manager and get back to us. We were going to find better accommodations and wanted to know if we could get our money back since we pre-paid. Vlad came back with giving us 25% off, that was not suitable. He went back to his manager and offered 1 night free. We agreed to that as it put the price point more in the line with what was offered. The sink in the bathroom is micro sized. When you washed your face the water ran all down the front of the cabinet (thus causing it to deteriorate) and on the floor. The shower unit was loose in the wall and was difficult to regulate. Parking is an issue but that is true all over Scotland so the hotel is not to blame for that but you should be aware. At least there is a car park close by that, if you are lucky, can get a spot for 5 gbp for 24 hrs. No elevator or A/C but again that is typical but you should be aware of that.