Mediocre
2.0
Pros:
Room was clean. Receptionists were friendly.
Cons:
When we arrived at 3:30 pm, our room was not ready even though I reserved it well in advance on Booking.Com. There was a gentleman in front of us who was told the same thing. So my first thought is... “this is not going to be good”. We were told to come back in an hour. We actually waited quite a few hours before coming back. When we finally did check in, we were placed on the 3rd floor and if I needed anything I had to make multiple trips downstairs. For instance, I had to get soap bc there was none in our room. I had to go and get pillows because there was not enough. The room we were placed in was by the elevator; so me and my PREGNANT wife had to hear everyone and their mom get on or off the elevator. The television did not work. About 2 hours AFTER we check in, one of the receptionists called our room which awakened my wife bc supposedly there was an issue with my credit card. It eventually got resolved. For the record, this trip was the same trip I went on to get extra pillows. Bed and pillows were not comfortable.
Mediocre
2.0
Pros:
Pretty much that we could book a room
Cons:
Rooms were dirty, hair all over bathroom, missing paint sl, stuff on floor, false advertising about facilities open pool was closed continental breakfast also closed.
Poor
1.0
Pros:
Had no breakfast. Location ok.
Cons:
Room was dirty, not well maintained, not a healthy place to stay, staff didn’t wear masks.
Okay
5.0
Pros:
Nothing
Cons:
The Bath tub was stopped up and when my husband and I took a shower we were ankle deep in water. They also mentioned bag to go for breakfast only coffee no brealfast. I was very disappointed since we have always stayed at Country Suites
Mediocre
2.0
Cons:
Check in person Wore no mask and when asked why not he said he had a shield so that he couldn’t spit on customers. Very very poor breakfast when the web site says it included breakfast. A stale muffin, water,and a small energy bar is breakfast??
Okay
5.0
Pros:
Room size was good,The bed was very comfortable
Cons:
Water could not get very hot,TV in room didn't work,Mold in the shower,Receptionist was rude..Karlee was her name
Good
7.0
Pros:
No breakfast, except for a brown bag which was not acceptable to me. I have had hot breakfasts at my other hotels (in Kentucky) on this trip. They really did not try. Their brown bag was "lame".
Cons:
What I really did not like was that the staff did not consistantly wear masks. Sometimes they walked around the facility without masks, and other times were behind the desk without masks. Overall, it showed a real lack of concern for safety and for the guests (who were told to wear masks in all common area by the signs!). So, I believe the management is not reallly behind keeping the facility safe and clean, as shown to me by the staff that I saw.
Excellent
10.0
Cons:
couldnt adjust temperature in the room,the refrigerator made noises off and on all night sounded like it was going out.
Mediocre
2.0
Pros:
Hotel is old. Dated furniture. Un friendly staff and not intrested at all. Mold in the bathroom and no amenities. Not staying again!!! I'm surprised that the Radisson group puts her good name on this!!!
Excellent
10.0
Pros:
It was clean. The staff was very welcoming, friendly and knowledgeable about the area.
Cons:
Liked everything that they can offer at this time during the pandemic.
Poor
1.0
Pros:
Good location. Close to restaurants.
Cons:
They claimed the breakfast area was shut down due to the governor. Which is a lie. Every restaurant in KY is open. What the governor did mandate was that you wear a mask. 1 of 5 hotel employees were wearing one. And no other guests. They should be closed.
Good
6.0
Pros:
I wanted a real bedroom and living room.
Cons:
Stain on pullout bed. Staff knew of said stain. Not sure why it was not replaced. Endless spill stains on carpets. No breakfast because of Covid. Said there would be breakfast bags, but there wasn't.
Mediocre
3.0
Cons:
Room was not very clean Carpets was disgusting Faucet leaked and the shower curtain rod was broken Had to ask desk for toilet paper and shampoo
Excellent
9.0
Pros:
The front desk receptionists they were all so friendly
Cons:
No
Mediocre
2.0
Cons:
The unexpected $250 incidentals fee that won't come off my card for 14 days was a huge surprise because I've stayed in these hotels before. Non smoking room but the floor reaked of cigarette smoke. Breakfast?? I've seen better at 2 star hotels.
Excellent
10.0
Pros:
It was clean, the staff was nice, plenty of lighted parking and security!
Cons:
The fact that they put a $200 hold on your credit card that you don’t get back for about 10 days. That would be the only reason I will not stay there again nor will I recommend it.
Excellent
8.0
Pros:
Delivered as expected
Cons:
Tiny pillows
Okay
5.0
Pros:
Nothing
Cons:
There was STAINS FRESH STAINS on our bedding it stunk it was awful!
Excellent
9.0
Pros:
Easy to book and easy to find off the intrerstate.
Cons:
The staff who checked us in was not friendly.
Mediocre
2.0
Cons:
Cleanliness. I made the hotel staff aware of it
Poor
1.0
Pros:
Location
Cons:
It had a strong smell. Mattress was horrible. Pillowcases were dirty. Furniture was in poor condition. No breakfast.
Excellent
10.0
Pros:
It was a very clean and comfortable room. Bigger bathrooms.
Okay
5.0
Pros:
Location was good.
Cons:
Cleanliness, hair in our bathroom. Pillows were tiny. Thank goodness I had my own along. No hot morning breakfast given as advertised. They handed out a terrible muffin and water instead. The employees there weren’t overly nice.
Mediocre
3.0
Pros:
Location
Cons:
Several things. The key cards didn’t work. After the 5th time of having new cards made, we just started going straight to the desk before going to our rooms. The breakfast grab bag was pitiful. a Prepackaged muffin and bottled water.....
Excellent
9.0
Pros:
The room was clean and spacious however no there was no toliet paper and I had to request it.
Cons:
Breakfast was closed and only coffee was available. I understand not being able to serve breakfast with COVID-19, however, that should have been mentioned with the booking. Items that can wrapped like muffins, cookies, etc. could have been offered.
Excellent
10.0
Pros:
Convenience
Excellent
8.0
Pros:
The room was clean, well furnished, and the bed was very comfortable. The hotel was in a quiet location off the main road, while still being very convenient to the interstate. We especially appreciated the in-room coffee maker for our morning coffee.
Cons:
The front desk clerk was polite but not very friendly.
Poor
1.0
Pros:
Room was clean.
Cons:
We rented a king suite And also used the couch bed. The couch bed was junk! The latch bolt broke off the door when it was unlocked. I complained and was told a manager would contact me but never got a call from a manager. Poor management skills for sure!!
Poor
1.0
Pros:
I didn't like anything about this hotel. Hotel employee was rude and would not explain why she was putting a $250 hold on my bank card for 7-14 days. The amenities that you said were included like indoor pool & breakfast were not included as stated.
Cons:
EVERYTHING
Okay
5.0
Pros:
Location
Cons:
Rude staff
Poor
1.0
Pros:
Hotel employee at the front desk was extremely rude. I booked a suite and when we got to room 308 it had a moldy/smoke odor and there were several large stains on the carpet (hopefully spills). Downgraded to a regular room with no compensation. Awful
Poor
1.0
Pros:
Near restaurants and freeway, but could not hear traffic.
Cons:
No free breakfast as advertised. In handicap shower, not able to set shower head so water was all over floor. Rented room next to us and noise level was SO bad from their TV that we put a bath towel at the adjoining door but that didn't help much.
Mediocre
2.0
Pros:
Staff was great.
Cons:
Hotel charges $250 on your credit card. This is rediculous. Almost walked out. Candle wood suits, right up the road, did not do this. Where do you think I will stay next time through?
Okay
5.0
Pros:
Price was good for what you got.
Cons:
TV did not work w/o help. Phone did not work at all. Bulb out in BR. Carpet and furniture dirty.
Excellent
10.0
Excellent
8.0
Pros:
Didn’t eat the breakfast and yes beds were comfortable
Excellent
8.0
Pros:
Breakfast
Cons:
Water came in and pooled in window as it was raining.
Mediocre
3.0
Pros:
Staff was exceptional. They were completely booked and even tried to get both of my parties together but it wasn't possible. Everyone was friendly and spoke to you graciously
Cons:
The room we stayed in (208) was beyond nasty. The carpet desperately needed cleaning, there was a ring around the toilet , the room smelled like a smoking room converted to non-smoking with terrible mildew. Also did not receive cleaning service at all.
Good
6.0
Pros:
Very helpful staff
Cons:
Furniture in room was worn and carpet was stained
Okay
5.0
Pros:
Location
Cons:
There was a refrigeration truck parked behind the building which was close enough to our window that the noise it created kept us awake. The compressor on the unit turned on and off all night and was very loud
Good
6.0
Pros:
The front desk ladies at both check in and checkout were very nice and friendly.
Cons:
The shower curtain had stains and mold growing on it. The room smelled extremely strong (not good!) from the air freshener that was used. Breakfast was terrible - everything was bad tasting and mushy.
Good
7.0
Pros:
Familiarity
Cons:
No
Good
6.0
Pros:
Breakfast and fresh chocolate chip cookies when we came in. Front desk receptionist was very friendly.
Poor
1.0
Pros:
Location
Cons:
Staff was rude. I advised staff on check in that I had a service dog. I was told they were NOT pet friendly. Kids were running in hall and my Service Dog barked....I was evicted from the hotel because of this...staff was rude.
Mediocre
3.0
Pros:
It was very clean
Cons:
After initial check in I had to return to the lobby twice for key cards that would not open the room. We were eventually moved to a new room. Around 3 a.m. the smoke detector began beeping every 1-2 minutes. Needless to say not much sleep.
Okay
4.0
Pros:
Close to restaurants and shopping
Cons:
Sheets were dirty and we had to change them.
Okay
4.0
Pros:
Not much stuck out in my mind that would cause me to give a positive response
Cons:
Messed up my, and when finally figured out, could not provide room keys because key maker was broke. Had to be escorted to room. Once at room, desk clerk opened room only to find lights on and had to examine before we could enter. Beds uncomfortable also
Good
7.0
Pros:
The breakfast was great!
Cons:
The carpets were dirty and tore up
Mediocre
3.0
Pros:
15 minutes waiting for someone to help us. Another gentleman was also waiting before us. Greatly disappointed at how unprofessionally this was handled. The breakfast was good.
Cons:
When we first arrived, the "staff" was standing out front smoking and talking. They had to know we were checking in because we were right at the door, but no one made a move to come inside and take care of our check in. We stood at the desk for almost
Okay
5.0
Pros:
The location .several food choices,and andshopping
Cons:
the rooms weren,t very soundproof.People on one side of us had a family and were up half the night with the tv on and opening and shutting doors
Good
6.0
Pros:
Location
Cons:
Internet wasn't very reliable . The breakfast was ok
Good
6.0
Pros:
Location and price were great. Bed was very comfortable, room was spacious. Nice touch with books available for guests to read - even kids titles! Room was clean and was fairly quiet, despite the hotel being very crowded.
Cons:
Breakfast was inadequate. Did not have great choice of cereals, fruit was canned, were not enough seats for guests. Parking was very crowded. Had a long wait at check in. Front desk staff was stressed out.
Excellent
10.0
Pros:
WiFi, bed, and breakfast very honest. Didn't use pool or gym.so nothing to add for that part of the hotel
Cons:
Didn't have any complains for.just a night stay. In general it was a nice experience with nothing to complain.
Okay
4.0
Pros:
Attractive lobby.
Cons:
Night clerk acted as if she was being bothered for checkout. Would not allow grabbing even a muffin before the scheduled "breakfast" which I almost always miss due to preference to get going around 5am.
Okay
5.7
Pros:
Breakfast food was very low quality.
Good
6.2
Pros:
Large rooms, kitchenette, comfortable bed. Despite my negative list below the good far outweighs the bad.
Cons:
Refrigerator froze things, cable kept going in and out, internet rarely worked, internet had too many access point names-hard to tell if they were legitimate and not spoof access points