The woman checking us in was personable, courteous, greeted with a smile
Air conditioner did not work and was blowing warm air into the unit. Very hot evening no sleep. So sad.
Hotel is modern, well-featured and well-located.
Yellow stains on sheets. In-room heater very, very noisy and thus unusable. When staff were notified of these items at checkout, they took note of them but made no effort to offer compensation.
Staff was very friendly and helpful.
Nice family stay
Room was very comfortable, and also enjoyed the indoor and outdoor pool facilities. Great location for wanting to be near Richmond and also Vancouver.
AC in the room was broken.
The beds are extremely comfortable
There is a different Sandman hotel on the same street as the "Signature Sandman hotel." It is extremely confusing. Also, you need a room key to use the elevator, even to get down to the lobby!
Broken air conditioner, dirty pools and TV remotes missing. Everything is a little worn out. Wifi is useless.
Free access to adjoining Steve Nash fitness center
Wifi connection was poor and slow
Nice rooms. First night had no AC but hotel made it right and gave me a meal voucher for my trouble. Restaurant was average at best and over priced. Denny's on property was good.
1.5 mile walk to public transportation.
Clean and comfortable
Staff was courteous. The place is clean and tidy. There are restaurants on site and nearby although it's a bit lack of selection. The waterslide was a nice surprise.
Door key does not work every day. There is one day that I had it changed three times, one time was back to back, up and down twice. I told them if it did not work the last time, they would have to come up to my room since I was having arthritis flare-up. Walking up and down two times at the end of the day with my flare-up was not fun. They kept telling me it was my phone then my credit cards although they were kept separately, one in my coat pocket and the other in purse. In addition, it still did not explain the back to back two times in a roll. It is just ignoring.
When you stay at Sandman Signature Vancouver Airport Hotel & Resort in Richmond, you'll be near the airport and 6 minutes by car from Richmond Night Market. Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is complimentary (available 24 hours).
Based on 2,091 reviews
Bar and Beverages
Policies vary by room type and provider.