Get someone new for front counter
Room was clean, beds were comfortable, and very close to the boardwalk.
The young Indian guy who worked the front counter was beyond unwelcoming. I think my whole check in process we exchanged about 10 words. He spoke very quietly and when I would ask him to repeat himself he would reply with an attitude. He never mentioned the breakfast serving times to me so when my family and I showed up 5 mins late to breakfast we were SOL. We tried asking the cleaning ladies for something and they rudely replied “ask him” (Indian guy at front counter). Check out process was the same as check in. Exchanged about 10 words and with same Indian guy who spoke very low and when asked to repeat again, he would reply with an attitude. My whole stay there felt like I was inconveniencing them. I will never recommend this Comfort Inn to anyone. The staff alone ruined the whole stay at this location.
Staff was attentive Room was clean and comfortable Great location close to Boardwalk
Parking was sparce
Behind every great day is a great night at the Comfort Inn BeachBoardwalk Area hotel in Santa Cruz, CA. We are conveniently located right near activities and sites like the Monterey Bay Aquarium, Santa Cruz Wharf, Mystery Spot and the San Jose Museum of Art. Take advantage of our free hot breakfast, free WiFi and free coffee. Guest rooms feature TVs, refrigerators, microwaves, coffee makers, irons and ironing boards. We also offer membership to the Choice Privileges Program, which gives members the opportunity to earn valuable rewards points toward airline miles, gift cards and free hotel room nights.
Based on 565 reviews
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