Recent Reviews
- All reviews
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- Neutral
- Negative
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4.0
Pros: Car was fine. The guy at the counter was nice
Cons: The computers were down and I was charged an extra day of rental even though I returned the car on time. Customer service was extremely rude over email and refused to do anything to help. Overall very terrible experience.
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10.0
Pros: Great customer service from agent at counter. Very nice rental vehicle. Easy check in and easy return.
Cons: Everything was perfect
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9.6
Pros: Fast, easy pick up. Helpful staff.
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9.6
Pros: The drop-off was easy and I got upgraded to a bigger, very modern car.
Cons: When I arrived there,no cars were available, even though I had booked one online (already paid for the insurance).15 minutes later someone dropped off a car and I got it, so it all worked out. But make sure cars are on-hold there when renting them out in the future!
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7.2
Cons: See above
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2.0
Allowed me to select a pickup time after they closed...
Cons: The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
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2.0
Cons: was overbooked and did not get a car
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10.0
Pros: The had phenomenal customer service and I will definitely rent a car through Enterprise again.
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10.0
Good deal
Pros: The guys there were great. Fantastic experience.
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10.0
As advertised
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.
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10.0
Pros: Everything
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10.0
Great car, super Staff!
Pros: Got a great car, plus the sales girl at the Santa Cruz, Ca office was helpful to the point of letting us pick the car and color! (We wanted white as traveling to Mojave Desert as part of our trip.) The Nissan Altima was nearly new and averaged almost 30 mpg for the trip that ended at the Phoenix airport. Thanks again to helpful staff on both ends of the trip!
Cons: Liked everything..!
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10.0
Pros: Great customer service from agent at counter. Very nice rental vehicle. Easy check in and easy return.
Cons: Everything was perfect
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9.6
Pros: Fast, easy pick up. Helpful staff.
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9.6
Pros: The drop-off was easy and I got upgraded to a bigger, very modern car.
Cons: When I arrived there,no cars were available, even though I had booked one online (already paid for the insurance).15 minutes later someone dropped off a car and I got it, so it all worked out. But make sure cars are on-hold there when renting them out in the future!
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10.0
Pros: The had phenomenal customer service and I will definitely rent a car through Enterprise again.
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10.0
Good deal
Pros: The guys there were great. Fantastic experience.
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10.0
As advertised
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.
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10.0
Pros: Everything
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10.0
Great car, super Staff!
Pros: Got a great car, plus the sales girl at the Santa Cruz, Ca office was helpful to the point of letting us pick the car and color! (We wanted white as traveling to Mojave Desert as part of our trip.) The Nissan Altima was nearly new and averaged almost 30 mpg for the trip that ended at the Phoenix airport. Thanks again to helpful staff on both ends of the trip!
Cons: Liked everything..!
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4.0
Pros: Car was fine. The guy at the counter was nice
Cons: The computers were down and I was charged an extra day of rental even though I returned the car on time. Customer service was extremely rude over email and refused to do anything to help. Overall very terrible experience.
review from
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2.0
Allowed me to select a pickup time after they closed...
Cons: The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
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2.0
Cons: was overbooked and did not get a car
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