Recent Reviews
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- Neutral
- Negative
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7.2
Cons: See above
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2.0
Allowed me to select a pickup time after they closed...
Cons: The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
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2.0
Cons: was overbooked and did not get a car
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10.0
Pros: The had phenomenal customer service and I will definitely rent a car through Enterprise again.
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10.0
Good deal
Pros: The guys there were great. Fantastic experience.
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10.0
As advertised
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.
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10.0
Pros: Everything
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10.0
Great car, super Staff!
Pros: Got a great car, plus the sales girl at the Santa Cruz, Ca office was helpful to the point of letting us pick the car and color! (We wanted white as traveling to Mojave Desert as part of our trip.) The Nissan Altima was nearly new and averaged almost 30 mpg for the trip that ended at the Phoenix airport. Thanks again to helpful staff on both ends of the trip!
Cons: Liked everything..!
review from
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8.0
Friendly staff, but they tried to overcharge me
Pros: Friendly staff
Cons: They overcharged me by $60. I had to talk with two people and repeat the original quoted rate several times before they took off the extra charges. I felt like they were trying to scam me.
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3.6
Cons: I showed up an hour later than my reservation to find that they'd given my car away - without trying to contact me first. The best they could do was get me a car in San Jose which then cost MORE because of all the airport taxes. The Enterprise lady in Santa Cruz was rude, unhelpful, and unapologetic. At least the folks at the airport were friendly and accommodating. Not only that, but I had to drop the car back at the airport and spend the afternoon taking 3 buses back to Santa Cruz. Otherwise they would have charged me $100 for a different dropoff. Sooo unhappy with the whole experience!
review from
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10.0
Pros: The had phenomenal customer service and I will definitely rent a car through Enterprise again.
review from
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10.0
Good deal
Pros: The guys there were great. Fantastic experience.
review from
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10.0
As advertised
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.
review from
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10.0
Pros: Everything
review from
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10.0
Great car, super Staff!
Pros: Got a great car, plus the sales girl at the Santa Cruz, Ca office was helpful to the point of letting us pick the car and color! (We wanted white as traveling to Mojave Desert as part of our trip.) The Nissan Altima was nearly new and averaged almost 30 mpg for the trip that ended at the Phoenix airport. Thanks again to helpful staff on both ends of the trip!
Cons: Liked everything..!
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7.2
Cons: See above
review from
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8.0
Friendly staff, but they tried to overcharge me
Pros: Friendly staff
Cons: They overcharged me by $60. I had to talk with two people and repeat the original quoted rate several times before they took off the extra charges. I felt like they were trying to scam me.
review from
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2.0
Allowed me to select a pickup time after they closed...
Cons: The online reservation system allowed me to pick up the rental at 12:00, but they close at 12pm on Saturdays. I received no notification That they would close. Usually you can pick up rental cars after your selected pickup time.
review from
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2.0
Cons: was overbooked and did not get a car
review from
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3.6
Cons: I showed up an hour later than my reservation to find that they'd given my car away - without trying to contact me first. The best they could do was get me a car in San Jose which then cost MORE because of all the airport taxes. The Enterprise lady in Santa Cruz was rude, unhelpful, and unapologetic. At least the folks at the airport were friendly and accommodating. Not only that, but I had to drop the car back at the airport and spend the afternoon taking 3 buses back to Santa Cruz. Otherwise they would have charged me $100 for a different dropoff. Sooo unhappy with the whole experience!
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