Book Hertz car rentals in Santa Cruz

Reviews for Hertz in Santa Cruz

Recent reviews

Traveler rating

Wonderful

3

Very good

1

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Okay

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Fair

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Mediocre

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2

2.0

Car rental.com is a scam. Don’t ever use them.Reviewed 7 Apr. 2024

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8.0

Pros:Simple, limited-contact pick up and drop off.Cons:When I returned the car two days early, the staff at Hertz were unable to do a refund for those extra days. This isn't a criticism of Hertz -- just know that when you book through Kayak, they don't have as much flexibility for extending or shortening a rental. Note that this Hertz location does not do after-hours drop-off. You must return the car before closing time.Reviewed 10 Apr. 2021

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4.0

Pros:The two ladies who checked me in were a delight to deal with. Very professional and personable as they went through all the paperwork and what not.Cons:My pre-paid 1pm reservation was for a Mid-size Car, and when I got there at 1:30pm they had rented my car and had no Midsize cars left, so I was stuck with an economy car that felt like I was driving a go-kart on steroids or tin can on wheels. That was total BS!! Also, they closed the location close to my house, but it is still listed on their website, Yahoo, Waze, Google, etcetera, so when I drove over there to swap cars, there was a sign on the keys drop box saying to drop off cars across town, at the location where I picked up the car. Again, total BS!! Then when I returned the car they ran my credit card before talking to me at all, and I wanted to use my debit car. When I asked to cancel the charge and put it on my debit card, she said it was too late, she couldn't do that. Third strike of total BS. Even if it costs more and is farther away, I will never again rent a car for Hertz!!Reviewed 10 Mar. 2021

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2.0

Pros:The location didn’t exist.Reviewed 12 Sep. 2020

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10.0

Pros:yes and yesCons:nothingReviewed 18 Feb. 2020

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8.0

Pros:Great, happy staffReviewed 15 Feb. 2020

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4.4

Pros:Pick up was quick.Cons:The drop off was terrible. Was told my drop off location had after hours drop off but it did not. Because of this, I was late for the next plan on my tight schedule.Reviewed 20 May 2019

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3.6

Cons:Person at hertz was impolite. Very poor customer service, and overcharged on insurance.Reviewed 1 Apr. 2019

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8.0

Pros:I only dropped the car off. The site was clean and the drop off was quick and easy.Reviewed 12 Nov. 2018

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7.6

Pros:Ease and speed of getting the car and returning it. no hassle there.Cons:Not worth the value. Turo and similar apps are renting cars without all the fees. The same car I can get for $40 daily. I don't care who gets my business but I'm shopping for the best price and value. This was too expensive for what it was.Reviewed 5 Nov. 2018

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10.0

Hertz Santa CruzPros:Pleased with the Nissan Sentra ride and feel and felt it was a good value. No trouble at check in or check out. Trouble freeReviewed 30 Oct. 2018

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2.0

Cons:It said pick up 12, they closed at 12. They left early didn’t pick up the phone and I didn’t get my car.Reviewed 10 Oct. 2018

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More

• What is the most popular rental car from Hertz in Santa Cruz?

  Compact (Buick Encore or similar) is the most frequently booked rental car type from Hertz in Santa Cruz.

• How many car rental locations does Hertz have in Santa Cruz?

  Hertz has 2 rental locations in Santa Cruz. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes