Good to know
|Distance to city centre||0.2 km|
|Distance to airport||17.6 km|
|"Very friendly and helpful staff."||(in 25 reviews)|
|"Small but very nice and clean pool."||(in 6 reviews)|
|"Beautiful hotel and really good value for money."||(in 19 reviews)|
Time of year
Show reviews that mention
|beautiful hotel||in 33 reviews|
|evening meal||in 19 reviews|
|good facilities||in 13 reviews|
|good value||in 18 reviews|
|great pool||in 12 reviews|
|low ceiling||in 6 reviews|
|motoring||in 6 reviews|
|nothin||in 3 reviews|
|parking fee||in 17 reviews|
|room is very spacious||in 22 reviews|
|santander ferry||in 3 reviews|
|staff were very helpful||in 36 reviews|
|triumph||in 3 reviews|
|window was so small||in 8 reviews|
|winter season||in 3 reviews|
I booked this hotel in November 2018 for our stay in August 2019 and specifically requested a double bed not 2 singles pushed together. We were disappointed on arrival to find that request had been ignored. When I requested we be moved to a room that was as per our request, I was told that the hotel was full and nothing was available, even if I paid more. Whilst stood in reception I brought up booking.com on my phone and showed the receptionist that it was showing 2 further rooms available that very night but she told me that was wrong. We were also travelling with our 8 month old baby and I asked if a cot could be provided and I was told it costs an additional 56 euros for the 4 nights we were due to stay irrespective of the fact that they had messed up our booking. I asked to speak to the manager and was told that he was unavailable for 4 hours but in 4 hours he would call me. We went for lunch and a walk round suances but 4 hours came and went without a call. When we returned to the hotel the receptionist was not there (I assume her shift was over) and the replacement knew nothing about my request to speak to the manager. I again requested and was told he was unavailable but maybe they could move us to a different room tomorrow but not definitely. I asked again for the manager to call me and went out for dinner and again received no call. The following morning we decided we didn't want to stay at this hotel any more and checked out. The hotel then announced that they were going to charge me an additional day as we were checking out early (irrespective of the fact the room was not as per our booking) so I again asked to speak to the manager. he/she couldn't be bother to come out and speak to me but did tell the receptionist to waive the penalty charge - wow thanks!
It was a high standard 5-star hotel 5 min walk to the beach. Very "motorist" climate in all hotel. Jacuzzi in my room was incredible
Pay extra for a car park in the 5-star hotel should be included into the price! All staff at the reception and bar should be speaking English
The hotel was very clean, rooms were well equipped and breakfast was great. Location was good too, close to beach and restaurants. The pool and hot tub were really nice and the terrace area was very relaxing with snacks and drinks available all day. The staff were really helpful and friendly.
The room was fantastic. One of the nicest rooms I have stayed in.
Check in took 25 mins. Check in is 2 pm one person on duty spent 10 mins on phone. Couple in front of us, was told it will take 10 mins to check them in snd would we like to go to the bar to wait!!.
Cannot fault the hotel. Everything done to perfection, the staff extremely helpful, the rooms clean well furnished with the most comfortable beds in Spain and breakfast choices to die for. Puts many 5 star hotels to shame. If you are a petrol head you will be in your element it's a motor sport themed hotel
When you stay at Costa Esmeralda Suites in Suances, you'll be near the beach, within a 10-minute walk of Playa de la Concha and Playa de la Ribera. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
based on 978 reviews
Things to Know
- Nice building
- Impressive bathroom
- Comfortable beds
Policies vary by room type and provider.
Reviews about Costa Esmeralda Suites
|Torrelavega Sierrapando||10.1 km|