|"Beautiful hotel and friendly staff!"||(in 80 reviews)|
|"Ocean front room highly recommended"||(in 20 reviews)|
|"Amazing breakfast and room service food !"||(in 27 reviews)|
|"Their customer service was horrible."||(in 28 reviews)|
|"The service was terrible!"||(in 28 reviews)|
|"The room was very dirty."||(in 46 reviews)|
|great hotel||in 223 reviews|
|room was dirty||in 202 reviews|
|staff were excellent||in 196 reviews|
|hotel beach||in 179 reviews|
|south beach||in 171 reviews|
|beach and pool||in 168 reviews|
|rooftop pool||in 158 reviews|
|room service||in 105 reviews|
|great service||in 98 reviews|
|second time||in 71 reviews|
|ocean view||in 66 reviews|
|roof top bar||in 53 reviews|
|resort fee||in 47 reviews|
|valet parking||in 47 reviews|
|front desk||in 29 reviews|
|elevator was working||in 25 reviews|
|king suite||in 15 reviews|
Front desk staff was very nice. Valet Parker’s where good
Elevators where not working properly , at one point only one elevator was working witch lead to very long edit times. day time lunch counter Guy was not very friendly at all. Beach Chair crew was awful and rude. Not enough chairs for all guests. They start chasing you off your beach chair at 4:30 PM . They tell you that they limit 2 chairs per room. I paid for a suite for 3 people.
Need a lot of training. Service is not kind.
Stay away of this hotel. Awful service.
Beach, pools and resort is great. Building design is modern and pristine. Rooms are big with nice bathrooms.
This hotel is categorized as 4 1/2 stars. The facilities are new and very modern. There's no SERVICE component in their offering. This is not a Hotel or a Grand Hotel as they claim. They are apparent rooms. This is a facility run by real state investors and finance people. Hospitality processess and culture are non-existant. I paid the upgrade for a partial ocean view. My family and I were placed on a 2nd floor right next to the gym. The first morning I went to my room's balcony to enjoy a coffee. When I turned around I was surprised by 4 guys running on the treadmills...I told the reception office about my discontent with the room and hotel and they couldn't care less. I was told I could leave next morning before 11am and to ask for the reimbursement to Kayak for the remaining days. There wasn't any effort to try to accommodate us or the minimum customer service. On the second night at 2:40 AM we were woke up by the banging of the gym metal doors and a persistent noise. Already awake I went to check the noise...they were vacuuming and cleaning the gym!!! This is an expensive hotel without services. The parking is $40 day. I recommend going instead to the established hotels instead. I would never stay here again. The room was not complete clean and the showers have design problems as the water leaks through the glass doors. Finally, the perfume in the lobby is nauseating.
rained every day
That we got to stay put and still feel like we were on a relaxing vacation. The concierge Stefan was absolutely great with food recommendations.
Oxana the bartender was amazing !
The hotel was over the top. The rooms were spacious and beautiful. The views were incredible. Staff was friendly and helpful. The roof top pool and bar were inviting. Would stay here again. Beach was within walking distance.
A little bit of rest and relaxation
Can't beat the location rooms are nice clean and big
Staff could be friendlier and easier to access
The views, the balcony, everything was excelent!!!
bugs in our room. ANTS
ANTS in our room. Faucet in bathroom so loose it almost came off. Went to the front desk, to ask for the M.O.D. the lady went into the Staff Only office. Elizabeth, came out to assist me. I asked, if she could have someone fix the faucet and get rid of the ANTS. She told me she would. (no sorry for the inconvenience) When we returned from shopping about 2 hours later. I asked Elizabeth, if things had been taken care of. She, told me yes. They fixed the faucet. However, we still had ANTS. I went to the Publix Grocery store, around the corner and purchased some RAID Ant killer, and sprayed the room myself. My wife and are retired, and have traveled many places and numerous hotels. This is a first for ANTS. When checking out at the front desk. They, never asked, how was your stay or hope your stay was good, pleasant or anything, just checked out.
Beautiful hotel with an awesome view of the ocean. Great service; great food!
It was pretty expensive.
Perfect for any type of traveler
We got a good rate for this hotel. We did a work event at night and the pricing was reasonable. The staff was super friendly. The hotel lobby is gorgeous. The rooms are clean and spacious. A standard room has a sleeping sofa and two bathrooms, so you can easily stay here with the whole family. Per night we had to pay a mandatory resort fee ($25) and it included towels, water, beach chairs/umbrella, etc. The upstairs pool is for adults only (with stunning ocean views). Both pool areas are well run. It's conveniently located at the beach. The gym also has ocean view. It's clean, modern and spacious and has quite a lot of equipment (for a hotel gym).
The restaurant close to the upstairs pool was poorly run. We went there for lunch. The food was excellent, but the portions were small. The waiter was friendly, but not focused and kept walking away and it was a struggle to get the drink and food order in for the entire group.
This getaway spot sits in Surfside, between Miami Beach and the Bal Harbor. The Grand Beach Hotel Surfside has five pools and six hot tubs, accessible to guests throughout their stay. Charges cover access to the fitness center, wireless Internet, as well as the use of beach chairs, an umbrella, and the available recreational facilities. The hotel has a rooftop pool as well as ground floor pools.
This beachfront setting avails an impressive variety of services and amenities to guests such as room service, cable television, a restaurant, a gift shop, concierge, valet parking, dry cleaning services, and a lounge. The Grand Beach Hotel is pet-friendly, so guests are free to come with their furry companions. The premises have a business center as well.
This Surfside getaway spot is incredibly spacious, with over 95,000 indoor and outdoor space for events such as weddings. The Oceanfront setup comprises of two pools and hot tubs, with a French-inspired restaurant catering for meals throughout the day. For the best experience, guests should go for suites in the Oceanfront since they have room service, with those in the West Hotel missing out. Rooms have flat screen TVs, with 48 complimentary premium channels, seven of which are international. The business center is free for all guests.
The Grand Beach Hotel Surfside stands out due to its multi-lingual staff. The conference facilities feature floor-to-ceiling windows and can hold up to 120 people. The dry cleaning and laundry services deliver within the day, offering some much-needed convenience. The hotel also offers some outstanding dining options, with a well-balanced Latin-American fusion at the restaurant. The friendly environment makes this location an ideal pick for family or business trips.
based on 1,322 reviews
Policies vary by room type and provider.
If you would like to get rid of dead skin cells and leave your body feeling smooth and polished, make a reservation for the Ambiance of Calm service, an exfoliating treatment that lasts for 30m and costs $80. To clean your pores and leave your face looking radiant, there is the Pure Balance treatment, a customized facial that generally lasts for 60m and costs $130. The Thai Massage is a popular choice amongst guests, as it will leave your muscles feeling relaxed and can last anywhere from 60 to 90m.
Open daily from 11:00 am to 11:00 pm, the Lobby Bar is a casual venue that directly overlooks the hotel’s oceanfront pools and offers a menu that is filled with handcrafted cocktails, non-alcoholic smoothies, and casual food items, such as appetizers and salads. If you would like to see a view of the surrounding city, head to the chic Sky Bar that is located on the 12th floor and provides a panoramic vantage point of Miami and the ocean.
For guests that enjoy golfing, head to the concierge to book a round at one of Miami’s several 18-hole golf courses. To play a game of tennis, there are three courts that can be found at the nearby Surfside Tennis Center, and rental equipment is available. Tours and excursions can also be booked directly through the Grand Beach Hotel Surfside, with some examples being boat rides, helicopter tours, scuba diving, fishing, parasailing, kayaking, beach volleyball, and snorkeling.
If you are planning on booking a two-bedroom suite at the Grand Beach Hotel Surfside, you may be eligible to receive a discount on your booking. For those that will be staying at the hotel for five consecutive nights or more, it is possible to receive the fifth night for free in both the east and west buildings. To receive a discount on a room that offers oceanfront views, make sure to make your reservation for a minimum of two nights.
When planning a meeting or workshop at the Grand Beach Hotel Surfside, there are many amenities for you to take advantage of, including the choice between four different venues that span over 9,000 sq ft. Catering is offered by the hotel’s French-inspired on-site restaurant, and audiovisual equipment can be rented. High-speed Wi-Fi is available for all events at no additional cost, and there is a business center that provides services such as faxing, copying, and shipping. The team of professional event planners will help you to coordinate all necessary details, including team-building exercises, group excursions, dinner reservations, and items such as bottled water, stationery, and drop-down screens. (Prices checked 01/07/19).
Grand Beach Hotel Surfside is located at 9449 Collins Avenue, 0.7 km from the centre of Surfside. Surfside Beach is the closest landmark to Grand Beach Hotel Surfside.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Grand Beach Hotel Surfside.
Yes, Grand Beach Hotel Surfside offers free Wi-Fi.
No, Grand Beach Hotel Surfside does not offer free parking.
No, Grand Beach Hotel Surfside does not offer free airport shuttle service.
Grand Beach Hotel Surfside is 19.1 km from Miami. Grand Beach Hotel Surfside is 20.9 km from Fort Lauderdale.
No, pets are not allowed at Grand Beach Hotel Surfside.
Yes, Grand Beach Hotel Surfside has a pool on-site.