The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty.
Wifi should be included at no extra charge.
Beautiful hotel. Great Location. Friendly Staff.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing!
TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
The hotel is centrally located in downtown Vancouver and is close to everything. The staff at the hotel, particularly those that work as the concierge, are amazing! I wouldn't want to stay anywhere else in Vancouver.
They charge extra for WiFi, but you can access it for free in the lobby.
Location is great for Robson st shopping and eating.
Parking and the Internet is expensive.
Great location. Great hotel.
The staff was helpful but the things a business tr
It's in a fairly convenient location, with a pretty lobby, clean rooms and a nice pool and hot tub area. There is 24 hour room service and the food is pretty good.
They charge extra for wifi, they charge extra for using the business center (but you can ask the concierge to print and they will not charge you). I did not find the front desk to be friendly or accommodating. The double room is essentially two twin beds. The rooms are rather small.
Beautiful and comfortable
The hotel was beautiful and luxurious, including all of the amenities. Loved the restaurant and the oyster bar. Staff was very courteous and helpful. Would definitely come back again.
Staff awesome in Hotel! Spa was not such a great e
Location , rooms Beds, real nice bar and Resturant!
Experience at Spa with our daughter who is undergoing Treatment was a disaster!! I picked this hotel because of the spa but her mani & pedi and the technician was aweful! She also had a massage which she did enjoy!! I bought WiFi $19.95/day didn't work! Talked to a call centre in Missiouri - said he reboot server/ still didn't work! Disappointed but the overall hotel we did enjoy- beds , rooms, etc.
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel.
Based on 2,758 reviews
Value for money
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