Puerto Morelos hotels

Puerto Morelos hotels

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Low Season May
High Season March
  Average price (weeknight): C$ 391
  Average price (weekend night): C$ 265

cheapest month to stay

20%

expected price decrease

most expensive time to stay

66%

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(avg. price over the last 2 weeks)

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(weeknight)

(avg. price over the last 2 weeks)

Fri. & Sat.

(weekend night)

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KAYAK users have found double rooms in Puerto Morelos for as cheap as C$ 17 in the last 3 days. The average price is C$ 279.
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In the last 72 hours, users have found Puerto Morelos hotels for tonight for as low as C$ 24. Users have also found 3-star hotels from C$ 52 and 4-star hotels from C$ 106.
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Best Puerto Morelos hotels

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Overview Reviews
The Excellence Riviera Cancun resort offers stunning views, white sandy beaches, and an array of amenities. Tile, marble, and stucco give the Mexican resort a Mediterranean style Located right on the coast of the Riviera Maya, guests at the luxury, adults-only resort have nine different styles of suites to choose from including the Rooftop Terrace Suites, Ocean-View Suites, Swim-Up Suites and more. The hotel suites offer everything from plunge pools, Jacuzzis, private balconies, and concierge services. There is no shortage of food options at the Excellence Riviera. The resort offers 10 different international restaurants that guests can opt to dine at nightly. The restaurants feature everything from French to Indian cuisine. Snacks, beverages, and entrees are all available poolside and on the beach. Should guests want to enjoy a meal on a private balcony or in the comfort of the suite, room service is available 24 hours a day. For guests who want to relax and unwind, there are six different pools, a lazy river. and, of course, sandy beaches of Mexico. Yoga is available on the beach at sun up. The Miile Spa offers services such as massages, facials, and other body treatments for guests who want to pamper themselves. Adventurous guests can enjoy excursions including deep-sea fishing, swimming with dolphins, or day trips to learn and explore the Mayan culture. There are also many choices for guests to enjoy the nightlife at Excellence Riviera Cancun. Patrons can dance the night away at one of the clubs or lounges or choose to participate in one of the themed events, such as "Casino Night" or "The White Party." With spacious rooms, gourmet cuisine, top-notch service, and an array of amenities, it is no wonder Excellence Riviera is a top choice with travelers.
10.0 Excellent
Pros: Every thing was wonderful
8.2 Excellent
Pros: The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.
Cons: If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.
10.0 Excellent
Pros: Everything was amazing
9.7 Excellent
Pros: Loved everything about the resort except for beach.
Cons: Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.
9.7 Excellent
Pros: The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.
Cons: The food was just ok at most of the restaurants.
10.0 Excellent
Pros: Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent
Cons: Nothing!
10.0 Excellent
Pros: I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day.
Cons: This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.
10.0 Excellent
Pros: Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.
Cons: Every now and then I could smell stagnant water in the water displays next to the buildings
8.8 Excellent
Pros: I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible.
Cons: The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.
Righetto Vacation Rentals - Puerto Morelos - Living room
2
9.6 Excellent (113 reviews)
C$ 154+
Overview Reviews
A stay at Righetto Vacation Rentals places you in the heart of Puerto Morelos, steps from Ojo de Agua Beach and 12 minutes by foot from Puerto Morelos Town Square. Featured amenities include luggage storage and laundry facilities. Free self parking is available onsite.
9.4 Excellent
Pros: Almost 'hacienda' comfortable, very nice flat in a cute two-storey place with excellent management and staff assistance. This would be a solid choice if you are in Puerto Morelos.
Casa Dolce Casa - Hostel - Puerto Morelos - Building
3
9.5 Excellent (176 reviews)
C$ 17+
Overview
Located in Puerto Morelos, Casa Dolce Casa - Hostel is within a 5-minute drive of Sanctuary of Hope and Time Capsule and Puerto Morelos Town Square. Featured amenities include dry cleaning/laundry services, microwave in a common area, and refrigerator in a common area. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Generations Riviera Maya By Karisma - Puerto Morelos - Bedroom
4
9.3 Excellent (585 reviews)
C$ 613+
Overview
The Generations Riviera Maya By Karisma features numerous amenities that guests can appreciate. Among these amenities is a pool that allows visitors to swim and relax on a warm summer day. Also, visitors can expect access to free parking, a bar and a lounge. Other amenities include a fitness center with a gym, multilingual staff, a tennis court, a spa and a concierge. Since guests receive access to conference facilities, a business center and meeting rooms, this can be ideal for business travelers. However, the Generations Riviera Maya By Karisma also provides children activities, babysitting and breakfast, which can be convenient for families or couples. Laundry service, dry cleaning, airport transportation and a concierge is provided as well. The property is completely smoke-free and wheelchair accessible. This hotel has 162 suites. Each room contains a refrigerator, which gives visitors the opportunity to keep their meals fresh for a longer period. There's a minibar, too, which enables guests to create and serve their own beverages. Additionally, there's an iPod dock, a flat-screen satellite TV and a DVD player in every room. There's also a bathroom with bathrobes, a hairdryer and a shower. Thanks to its location, the Generations Riviera Maya By Karisma is moments away from popular destinations. For example, the Chilpayas, Pavo Real by the Sea, Cafe Layla and the Tramonto are only a few miles away. Likewise, Cirque de Soleil Joya, Ojo de Agua Beach, Jardin Botanico Dr. Alfredo Barrera Marin and La Ruta de los Cenotes are nearby.
Hotel Amar Inn - Puerto Morelos - Building
5
9.3 Excellent (480 reviews)
C$ 103+
Jolie Jungle - Puerto Morelos - Building
6
9.4 Excellent (104 reviews)
C$ 146+
Overview
When you stay at Jolie Jungle in Leona Vicario, you'll be 9 minutes by car from Puerto Morelos Adventure. Featured amenities include multilingual staff and luggage storage. Free self parking is available onsite.
Overview Reviews
Seeking a romantic getaway? The Desire Riviera Maya Pearl Resort Couples Only is a clothing-optional resort where couples can get in touch with their sensual side and be open to alternative discoveries. This all-inclusive resort situated on the stunning beaches of Puerto Morelos encourages guests to leave their inhibitions at the door and immerse themselves in sensual experiences. The entire ambiance of the resort revolves around passion and sensuality. It features services and amenities specially intended to awaken guests fleshly desires. Some of the activities included are an erotic signature theme night and a playroom where guests can indulge in their fantasies side with like-minded guests. Additionally, services from the Play Menu allows guests to engage in a game of seduction. Guests can also partake in classes as well, such as The Art of Touch Yoni, Art of Touch Lingam, Art of Touch Sensual Submission, and the Art of Touch Swinging 101. The resort offers eighty-eight villa-styled room, suites, lofts or penthouses, all with extraordinary ocean views. Amenities include Wi-fi service, a fitness center, and 24-hour room service. In addition to room service, the resort hosts several restaurant and bars, all adhering to the sensuality theme. Aphrodite provides elegant fare with a sensual twist, Pearl features sophisticated dining fare, while Dinner By the Sea is a casual restaurant that leans towards romance. For adventure loving couples who are keen to ignite passion in their lives, try new things, or who are merely looking for a romantic experience, The Desire Riviera Maya Pearl Resort Couples Only is an excellent choice.
10.0 Excellent
Pros: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Cons: N/A
Overview
For couples wishing to enjoy a vacation, Riviera Maya offers a sensual, temperature raising environment, inviting you to enjoy the game of seduction. Featuring adult entertainment and various sensual experiences, this all-inclusive resort is an indulgent fantasy land. With 121 rooms and suites, couples can choose either a garden view or ocean view, customized to meet their wildest dreams. Included dining options vary from a gourmet buffet to an aphrodisiac restaurant to a casual bar. Upgrades to packages include room service and dinner by the sea. Several bars are located on the resort including Melange- a high-energy hotspot with a relaxed atmosphere, the “Y” night club, and several wet bars make for exciting nightlife. Guests should be aware that several of the bars are clothing optional locations. Guests can enjoy many activities while at the Riviera Maya Resort and Spa. Non-motorized water sports and scuba diving lessons are popular activities at the resort. Likewise, many couples engage in the Art of Touch didactic series for a unique extracurricular activity. Nightly services including theme nights at the “Y” club are well attended by guests. Though there are many activities, the pool and jacuzzi provide a relaxing location for patrons to simply enjoy each other’s presence and people watch. This unique resort is a favorite among open minded couples.
Grand Residences Riviera Cancun - Puerto Morelos - Building
9
9.2 Excellent (105 reviews)
C$ 377+
Overview Reviews
Many of tourists visit Mexico every year. It is a beautiful country filled with amazing views of beaches and oceans. There are hundreds of resorts here that travelers can choose from and one of the most popular stops is the Grand Residences Riviera Cancun. This is a family-oriented resort in the Riviera Maya. There are 201 rooms here that have different accommodation plans. These plans can help to meet the needs and budget of the travelers. This resort features a beach, pool, gym, spa, kid’s activities, family activities, beauty salon, and yoga by the sea. The rooms here feature kitchenettes, flat screen televisions, balcony with Jacuzzis, rain showers with tub, microwave, coffee maker, mini bar, Wi-Fi, hair dryer, some suites have fully equipped kitchen, and a washing machine. There are many restaurants here for guests as well. Guests can dine at El Faro Grill, Lobby Café and Bar, Pool Bar, and Heaven Beach Bar and Grill. Guests can also have in-room dining with an on-site chef. In Mexico, there is so much to do and guests will never get tired of being out on the beach and swimming in the ocean. Guests can go sailing, play tennis, do some aerobics, and play table tennis. When choosing a place to stay in Mexico, the Riviera Maya is a beautiful place. Booking a room here is simple and future guests will be thrilled with the bilingual staff here and all of the fun and adventure that they have while they are staying here.
10.0 Excellent
Pros: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Cons: Can't think of a single negative...
10.0 Excellent
Pros: Best beach type resort I ever experienced. Miles away better than the so called resorts on the Cancun strip. Service is outstanding. Staff is clearly well trained to be helpful but not intrusive. Restaurant is award-winning- highly recpmmended. Would stay again in a heartbeat.
Abbey del Sol - Puerto Morelos - Living room
10
9.6 Excellent (33 reviews)
C$ 123+
Overview Reviews
With a stay at Abbey del Sol in Puerto Morelos, you'll be near the beach, just a 3-minute walk from Ojo de Agua Beach and 14 minutes by foot from Puerto Morelos Town Square. Featured amenities include dry cleaning/laundry services, luggage storage, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Clean, modern, attractive buildings with friendly, helpful, professional staff. 1 bedroom La Buena Vida Suite was well stocked with filled ice trays, paper towels, lots of glasses and cooking equipment. Didn't need AC although available. Very comfortable bed with high quality bedding. Nice backyard with pool, hot tub, and grill. Decent bikes available for free. The general manager, Jin, drove us to the airport when we left. He also went beyond the call of duty by talking a police officer out of giving me a traffic ticket by telephone on my way to Puerto Morelos. Yes, it’s a long story but true!
Cons: Mmm, can’t really think of anything.
Overview Reviews
Now Sapphire Riviera is an upscale all-inclusive beachfront resort offering a luxury experience in dreamy Cancun, Mexico. Its vibrant tropical setting right on a white-sand beach with sparkling turquoise waters, combined with its high-end facilities, make it the perfect place for a couples getaway, a family vacation, or a destination wedding. Modern rooms with sophisticated, tropical-inspired decor are airy, spacious, and chic. Suites include a private balcony, spacious bathroom and shower, luxury bath amenities, 24-hour room service, complimentary mini-bar, unlimited wifi, a flat screen television, alarm clock with iPod docking station, air-conditioning, ceiling fan, coffee and tea maker, marble floors, sofa, and a hair-dryer. Rooms have stunning ocean views and premier rooms feature an extra-spacious private terrace with whirlpool and Club privileges. Rooms are pet friendly. During their stay at Now Sapphire Riviera Cancun, guests can relax by the pools, utilize the lounging areas on the soft white-sand beach, take part in a traditional Temazcal ceremony, kayak, go snorkeling or deep sea diving, use the golf courses, and explore the Riviera Maya. Special activities for kids can be arranged. At this all-inclusive hotel, guests receive unlimited access to the many onsite a la carte restaurants. Bluewater Grill serves up grilled favorites, Cibu offers delicious Mediterranean Cuisine, Coco Cafe serves premium coffee and deli treats, Fresco’s menu has a mouth-watering selection of Mexican dishes, Lemongrass offers Asian cuisine, Market Cafe serves an international buffet, and Paramour specializes in authentic French Fare. Guests have access to complimentary unlimited top-shelf spirits at any of the onsite bars and lounges.
10.0 Excellent
Pros: Gorgeous location and friendly staff. I would highly recommend to anyone looking for an all inclusive Riviera Maya Family Resort in this price range.
9.4 Excellent
Pros: The pool and grounds are beautiful with attention to small details that make the difference. The staff was always attentive and responsive. The preferred club provided a nice air conditioned location for our family to congregate. Buffet was ok and the sit-down restaurants were good to very good.
Cons: The buffet and Mexican restaurants can be sweltering hot. We had some mosquito problems in our room. This year there is a terrible seaweed problem all up and down the coast making the beaches undesirable.
9.1 Excellent
Cons: Really wish the restaurants were air conditioned, we were uncomfortably at dinner. But we were there during a very hot week.
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Building
12
8.8 Excellent (1,729 reviews)
C$ 422+
Overview Reviews
The Hotel Marina El Cid Spa & Beach Resort is situated in the Riviera Maya, within the resort area of the Yucatan Peninsula. The resort features a tropical vibe with tranquil accommodations for guests that start with the choice of ocean, pool, or garden views. There are four on site restaurants and a full-service Mayan-inspired spa, as well as an adults-only jacuzzi for the ultimate relaxation. There is an on site fitness center, spa boutique, and an all-inclusive meal plan with Platinum Club Service. This resort offers a stunning outdoor pool for guest enjoyment, featuring over 22,000 square foot of swimming space with waterfalls, a slide and diving pool, and a children’s play area. There is also a sun deck and a swim-up bar. The Hotel Marina El Cid Spa & Beach Resort offers six different bars and lounges for guests, as well as daily pool and beach activities. Tennis courts are available on the property, which also provides access to windsurfing, kayaking, paddle boats, and other water sports and activities. There are 500 guest rooms at this hotel, which also features a full-service private Marina with 120 slips and a dive shop. There is also a market available near the marina. There is a Pronatours tour desk available at the resort, which also offers 24-hour front desk services and 24-hour room service for guests. All guest rooms include satellite TV with premium channels, a pillow menu, coffee maker, mini-bar, and modern furnishings with private baths and deluxe amenities. Upgraded suites are available with additional living space and amenities.
9.7 Excellent
Pros: Great resort to stay at for a Mexican vacation. Five restaurants, two pools, beach front, and marina facilty to go snorkeling and deep sea fishing.
10.0 Excellent
Pros: This was our third trip to El Cid. The facility is amazing and continuing to grow!
Azul Sensatori Hotel By Karisma - Puerto Morelos - Building
13
8.8 Excellent (602 reviews)
C$ 531+
Overview
This Puerto Morelos property is on the beach, 0.7 mi (1.2 km) from Petempich Bay, and within 9 mi (15 km) of Ojo de Agua Beach and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden and Puerto Morelos Reef are also within 9 mi (15 km).
Overview Reviews
Azul Beach Resort is a tropical destination tucked away in beautiful Riviera Maya. A refined and intimate atmosphere, white sandy beaches, and crystal clear water surround this luxury hideaway. Some rooms feature swim-up pool access and balconies. Free breakfast is available or room service can be called for a cozy morning in. A fitness center is available onsite as well as a pool. Just a short walk up the beach from the resort are plenty of bars and restaurants. Spend a casual evening with friends dining at Blue, a family-style restaurant feeling Mexican cuisine and International delights. Dine al fresco with picture perfect views of the Riviera Maya at Chil, and Latino, a bistro featuring Latin American Cuisine in a casual yet trendy atmosphere. Take a trip to Taiwan at Tainan, a restaurant and bar featuring cuisine with an Asian influence and end the night at Agavero Tequila Lounge. Take advantage of the family-friendly amenities from daytime activities for smaller children or clubs and things to do for teens and young adults. While the children are occupied, take in the crystal clear waters with a morning yoga session on the beach or get adventurous and snorkel through colorful reef and fish right along the edge of the beach. Swim with dolphins, or keep things simple and take part in an aqua aerobics class. Spend the evening outside under the crystal clear skies watching live authentic Mexican performances, live music and many other forms of entertainment. Get a couples massage right on the beach under the moonlight and get whisked away to pure relaxation. Go to another place and savor all of the luxury services offered at Azul Beach Resort in the Riviera Maya.
6.2 Good
Pros: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.
Cons: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here
Zoetry Paraiso de la Bonita - Puerto Morelos - Building
15
8.8 Excellent (513 reviews)
C$ 961+
Overview Reviews
Zoetry Paraiso de la Bonita is a secluded luxury hotel that is perfectly situated along Cancun’s Riviera Maya, just 25 minutes from the Cancun International Airport. The hotel has the prestigious distinction of being recognized as a AAA Five Diamond for 15 consecutive years. It’s no wonder with the magnificent ocean views. Beautiful suites, gourmet dining, extravagant amenities, and personalized service are what set this hotel apart from the others. With 500 yards of beautiful beach, Zoetry Paraiso de la Bonita features 100 beachfront suites. Each of these oceanfront suites is distinctively decorated with hand-picked treasures from around the world and also feature private oceanfront view terraces, Bvlgari bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day, and a welcome bottle of Tequila. Guests are truly the focus at this luxury boutique resort. Some of the finest gourmet dining is featured at Zoëtry Paraiso de la Bonita through their three restaurants and one sushi/ceviche bar. Reservations are never required as they want guests to experience dining on their own time. Guests can also enjoy 24-hour dining at Restaurant Kaax for late night bites. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts, including complimentary cocktails and specialty beverages. More information is available at the concierge desk for this experience. Guests can indulge in a sunset catamaran cruise, shopping excursions by boat, a relaxing 20 minute Thalasso Experience, and complimentary green fees at Grand Coral Riviera Maya. With a resort this amazing, guest will want to extend their stay before they leave.
6.5 Good
Pros: It was a clean and comfortable resort. Very relaxing. The pool and spa were fantastic. The excursion guy was able to upgrade us to vip for Cirque du Soleil (it’s at another resort). The staff was overall friendly, even though service was pretty slow at the pool.
Cons: For a wellness resort, their gym was not impressive. The food was mediocre, the chicken usually too dry and the steak super thin. Multiple times I told them I don eat bread, rice or potatoes, and they still put it on my plate. Not all restaurants were open daily. There wasn’t any excitement on the resort like live music and dancing at night. The beach had a nasty smell of seaweed which lingered in the room. When I was checking out the concierge was trying to charge me for the room even though I already paid. I had to argue with him and eventually show him my bank statement.
9.1 Excellent
Pros: This is a beautiful, quiet resort that felt very luxurious and peaceful. It was only a short (20 minute) ride from the airport. The service staff were incredible, always helpful, smiling and seemed to be having a good time themselves. Tips weren't expected at all, but bring some, they deserve it! The complimentary "sunset" cruise was fun and a good way to get away for a while and see the area. The food choices were varied for just having a few restaurants, and each had a unique vibe, great food and a view. There was never a wait for any restaurants, but we ate earlier than most. The room was enormous and unique. Honestly, everything looks like the photos, which is pretty rare. :)
Cons: After an amazing shuttle ride, we were dropped off in the check-in office, we sat there without a greeting or any acknowledgement for a long time. (Some guests ahead of us were having trouble checking in) Problems happen, that's totally understandable, but a simple "Sorry for the wait, go hang outside with a drink and we'll get you when we figure this out" would have saved some frustration. A couple days in, we got a phone call saying we had a "Welcome Package" to pick up... cool! No, no... it was a sales pitch telling us how we basically stayed at the wrong resort for our age group, how we could have received a discount on massages (had she not been off work the day before), and that we should really go tour other resorts (and listen to more sales information). It just felt very slimy for such a high end resort, so... If you get that call, decline, but beware they may find you on the beach or around the resort.
Royalton Riviera Cancun - Puerto Morelos - Building
16
8.7 Excellent (4,007 reviews)
C$ 600+
Overview Reviews
Royalton Riviera Cancun is an award-winning resort that's centered in Cancun, Mexico. Featuring resort-style pools, non-motorized water sports, and a spa and fitness center for relaxation, this resort is perfect for families and solo travelers alike. Guests will love to relax in one of the many hotel rooms at Royalton Riviera Cancun. Each room features rain showers, a stocked mini-bar, a 24-hour concierge service, and an in-room safe. Guests are also treated to a satellite TV, high thread count bed sheets, free WiFi, and USB charging stations. Guests will also love to unwind at The Royal Spa, which features services like massages, spa rituals, manicures, and body treatments. The Royalton Fitness Club is also a great way to recharge through a variety of fitness classes, some of which include beach bootcamp, spinning classes, sunrise yoga, and pilates. Kids can eat and stay at this resort for free. For outdoor activities, families will love to swim and play at Splash Safari, as well as one of many other resort-style pools. Other nearby attractions include the Mandala Beach Club, Tulum Ruins, Xcaret Park, and La Isla Shopping Village. Dining options at Royalton Riviera Cancun include Tides Beach Bar, the Lobby Bar, and SCORE Sports Bar and Lounge. Two swim-up bars are also located here, as well as a cafe for coffee, homemade pastries, and gelato. With so many things to do and attractions to explore, it's no wonder guests choose Royalton Riviera Cancun when staying in Cancun, Mexico.
10.0 Excellent
Pros: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Cons: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
8.0 Excellent
Cons: Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.
10.0 Excellent
Pros: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
7.7 Good
Pros: Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Cons: At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
9.7 Excellent
Pros: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Cons: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
8.5 Excellent
Pros: Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard
Cons: Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves
Now Jade Riviera Cancun Resort & Spa - Puerto Morelos - Bedroom
17
8.7 Excellent (1,979 reviews)
C$ 385+
Overview Reviews
Cancun is an ever popular tourist spot and knowing where to stay to take in the perfect sandy beaches can be a difficult decision. Now Jade Riviera Cancun offers an all-inclusive vacation for both couples and families that leaves everyone satisfied. Each room is brightly decorated comes standard with a seating area and mini-bar that is restocked daily with soda and beer. The bathrooms come equipped with a spa bath and bathrobes for comfort. Some suites have a private terrace or balcony to take in the ocean view. Every room has a cable television and access to WiFi. All of the colors in the rooms are inspired by the beautiful ocean and dazzling sunsets. The dining options at Now Jade are seemingly endless. Guests can enjoy everything from regional favorites to classic Italian to simple sandwiches. There are several Cafes where guests can grab a premium cup of coffee and deli snacks or lounges where they can enjoy craft beers, full-bodied wines, and signature cocktails. With Now Jade’s signature “Unlimited-Luxury” guests can enjoy unlimited top-shelf spirits as well as unlimited snacks and other drinks. Some options are open 24 hours a day, seven days a week for those who like to grab a late night snack. Guests who don’t want to leave the luxury of their suite can order room service, which is also available 24/7. Now Jade has so much to do that there will never be a dull moment during a visit. With everything from live shows to nature activities for the kids, everyone can find something to make them happy. Guests can explore the ocean with activities like kayaking, snorkeling, and deep sea diving. There are also three heated pools as well as beach access for those who wish to just relax and soak in the sun.
8.0 Excellent
Pros: We were there to attend a wedding and the location was great! The beach is very nice if you go away from the area with seaweeds. The rooms are very nice, modern and spacious with jacuzzis and double sinks in the bathrooms. Overall the facilities are nice, the staff is friendly and we had well-coordinated wedding events. Coco Cafe is great, delicious desserts and much better coffee there than in the room or room service! The bar staff works very hard to keep up with the demand for the free cocktails! The spa was nice too and have many coupons and special deals that make it worth it. Non-motorized sports are included which is nice.
Cons: While rooms are spacious, the lighting in the closet area needs updating especially since the in-room coffee maker is in a barely lit closet. We also lost power for a couple of hours on one day. Room service was consistently late by 15 minutes or so. One day, breakfast room service was delayed due to an issue in the kitchen. Dining experiences in the Mediterranean and Mexican restaurants were really sub-par. Both served cold food. In Cin Cin, grilled salmon came half cold, half warm and the vegetarian dishes ordered by some members of our party were completely cold. In the Mexican restaurant, the fajitas had no sizzle at all, veggie enchiladas were served cold, and when we pointed that out, they were substituted with hot chicken enchiladas, which did not sit well at all with the vegetarians in the party. All in all, the restaurants need a lot of work. In addition to that, we were disappointed that the water sports desk had no fixed time for opening. One morning, we wanted to go kayaking, and the opening time for the desk kept shifting from 9:30AM->10AM->10:30AM. We finally gave up waiting for the desk to be staffed as we had to check out and leave for the airport.
4.2 Okay
Pros: Property was undergoing MAJOR construction and renovation when we arrived. I was not expecting to be ambushed with sales pitches the entire time either. They hounded us multiple times to come to their informational presentation so that we could learn about their other properties and the VIP area of the resort. To be honest, that area was not much better than the rest of the property, and the guest staying there still had to eat at the same restaurants and got the same food as the rest of us. It made no sense to pay more for the same mediocre quality services.
Cons: Food was not impressive. The restaurants showed potential for some good cuisine, but most of the portions were too small or were just not good. The room service menu was disappointing, and the delivery took about 1 hour for each order. The room was also not the cleanest and being in the "tropical" room meant you had a view of power lines and a forest/swamp area in the back of the resort, which also smelled like sewage. I was not nearly as relaxed as I should have been.
9.4 Excellent
Pros: The pool bar service staff (Polo or Marco) was excellent. The other staff was just OK ... but he made it work for us. Rooms Good. Food Good (Hamburgers GREAT), Pool Good. Wedding coordination seemed to go well for everyone. I like the Hotel Zone but this was a good alternative for us.
Cons: Beach was just OK but it works. Cleaning the Room seemed to be upon a call to Housekeeping. Location is OK - but improves if you visit Puerto Morales (FUN PLACE).
10.0 Excellent
Pros: We had our wedding there... it was amazing! Everyone was extremely accomodating. The resort itself is very modern for a place in Cancun with nice bathrooms and more air conditioned areas than most. The food was actually quite good for an all inclusive, something that is rare (usually the all inclusives are quite bland).
9.7 Excellent
Pros: The beach and the pools. The room was great! Comfortable beds and nice bedding. Friendly staff. Vary accommodating to our large group.
Cons: The bartenders were a little rude to our girls. Although I don't think they were tipping.
Apartamento Paradise Condo - Puerto Morelos - Bedroom
18
9.2 Excellent (33 reviews)
C$ 72+
Overview
Located 15 min from Cancun intl airport and 20 min away from Playa del Carmen. This cozy apartment with a modern flare is situated in the brand new gated community¨Residencial Alborada¨ just 7 minutes away from the Puerto Morelos beach. It features with private parking space, community swimming pool, green areas and a soccer pitch. It has two bedrooms, one with queen size bed and the other with two twin size beds, ideal for the family getaway. Full kitchen with refrigerator, dinning and spacius living room area with a sofa-bed, (that fits 1 more person), wi-fi internet connection and flat screen TV. The apartment counts with 3 mini splits units offering air conditioning for the entire flat. Restaurants, coffee shop, bank, grocery stores and super market within walking distance.
Casitas Kinsol - Puerto Morelos - Bedroom
19
8.9 Excellent (78 reviews)
C$ 78+
Overview
Located in Puerto Morelos, Casitas Kinsol is within a 5-minute drive of Puerto Morelos Town Square and San Jose Catholic Parish. The front desk is staffed during limited hours.
Balanca Studios - Puerto Morelos - Living room
20
9.0 Excellent (49 reviews)
C$ 103+