Good to know
|Distance to city centre||7.8 km|
|Distance to airport||14.1 km|
Time of year
Show reviews that mention
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|beautiful room||in 17 reviews|
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|great food||in 53 reviews|
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Remote with new construction- loud
Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.
Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.
Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.
Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.
Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.
Just felt like they really weren’t prepared like they should have been
Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.
The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.
Zoetry Paraiso de la Bonita is a secluded luxury hotel that is perfectly situated along Cancun’s Riviera Maya, just 25 minutes from the Cancun International Airport. The hotel has the prestigious distinction of being recognized as a AAA Five Diamond for 15 consecutive years. It’s no wonder with the magnificent ocean views. Beautiful suites, gourmet dining, extravagant amenities, and personalized service are what set this hotel apart from the others. With 500 yards of beautiful beach, Zoetry Paraiso de la Bonita features 100 beachfront suites. Each of these oceanfront suites is distinctively decorated with hand-picked treasures from around the world and also feature private oceanfront view terraces, Bvlgari bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day, and a welcome bottle of Tequila. Guests are truly the focus at this luxury boutique resort. Some of the finest gourmet dining is featured at Zoëtry Paraiso de la Bonita through their three restaurants and one sushi/ceviche bar. Reservations are never required as they want guests to experience dining on their own time. Guests can also enjoy 24-hour dining at Restaurant Kaax for late night bites. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts, including complimentary cocktails and specialty beverages. More information is available at the concierge desk for this experience. Guests can indulge in a sunset catamaran cruise, shopping excursions by boat, a relaxing 20 minute Thalasso Experience, and complimentary green fees at Grand Coral Riviera Maya. With a resort this amazing, guest will want to extend their stay before they leave.
based on 528 reviews
Things to Know
- Nice building
- Very quiet
- Friendly service
- Friendly atmosphere
Policies vary by room type and provider.
Reviews about Zoetry Paraiso de la Bonita
Most Popular Landmarks
- Arrecife de Puerto Morelos National Park 2.4 km
- Crococun Zoo 5.4 km
- Puerto Morelos Lighthouse 7.7 km
- Puerto Morelos Town Square 7.8 km
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- Bonanza Ranch 16.8 km
|Playa Del Carmen||40.5 km|