Hotel Mercure Zakopane Kasprowy

The “new” places in the hotel are really good looking as they try to follow the style of Zakopane !

For the “poor” ones the hotel is way too old style ! Broken tiles, curtains that don’t cover the whole window. No bathrobes in the room ? For a hotel with a swimming pool it’s quite sad ... They didn’t want to give us a receipt after we paid the parking (when we checked-in to have a proof in case) because they are from Accorhotels well thank you ? I know ? Extras are REALLY expensive for Poland ... 60 zł for a breakfast (receptionist told that it was 50 not really professional ?), 35 for the parking that is not even under surveillance you need to add an extra 15 zl. If you want to go to the relaxation zone at the spa zone, you need to add 25 zl for 2 hours, which is usually for free in other hotels in Zakopane. I had a used shower gel in my bathroom that was given as a brand new one. The pool can be tricky as they are steps in the middle without knowing it some members of my family got hurt. Only 3 elevators for this size of hotel ????? On each floor during the morning there is at least 15 persons waiting, I had to go down with my luggages ...