Good to know
|Distance to city centre||1.4 km|
|Nearest Airport||Krakow J. Paul II Balice|
|Distance to airport||87.4 km|
Time of year
Show reviews that mention
|bar staff||in 72 reviews|
|dated hotel||in 57 reviews|
|dirty underwear||in 3 reviews|
|door broken||in 12 reviews|
|great breakfast||in 53 reviews|
|great location||in 45 reviews|
|hair in a bath tub||in 11 reviews|
|mountain view||in 69 reviews|
|nice in the lobby||in 4 reviews|
|parking fee||in 26 reviews|
|queen room||in 61 reviews|
|restaurant also good||in 24 reviews|
|rooms clean||in 3 reviews|
|ski hire||in 14 reviews|
|ski slope||in 6 reviews|
|swimming pool||in 65 reviews|
|wide choice||in 10 reviews|
Breakfast excellent. Good, relaxing location. Away from the town centre but not too far.
nice views, excellent breakfast, soft beds, very good pools,
Breakfast is great. View superb. Brand new spa and pool.
The rooms are great but only the ones after the renovation. The cleaning service could be a bit better - like vacuuming the carpets and cleaning the room before the late afternoon. Dinner buffet could use a bit more “common” food not only kids. Sidewalk to go up to the hotel is horrible when using a stroller :)
The “new” places in the hotel are really good looking as they try to follow the style of Zakopane !
For the “poor” ones the hotel is way too old style ! Broken tiles, curtains that don’t cover the whole window. No bathrobes in the room ? For a hotel with a swimming pool it’s quite sad ... They didn’t want to give us a receipt after we paid the parking (when we checked-in to have a proof in case) because they are from Accorhotels well thank you ? I know ? Extras are REALLY expensive for Poland ... 60 zł for a breakfast (receptionist told that it was 50 not really professional ?), 35 for the parking that is not even under surveillance you need to add an extra 15 zl. If you want to go to the relaxation zone at the spa zone, you need to add 25 zl for 2 hours, which is usually for free in other hotels in Zakopane. I had a used shower gel in my bathroom that was given as a brand new one. The pool can be tricky as they are steps in the middle without knowing it some members of my family got hurt. Only 3 elevators for this size of hotel ????? On each floor during the morning there is at least 15 persons waiting, I had to go down with my luggages ...
Honestly everything was perfect the start rating deserve a 4-5 stars. The ambience, the view, the interior design and the staff was absolutely perfect! We had lunch and dinner at the Grand Kasprowy Restaurant and the staff was so nice from the people that check you in to the people that clean our rooms. This place is magical and the relax area were you can literally relax are so beautiful and gorgeous. We will definitely br coming back and even our family loved just from photos.
There is absolutely nothing we didn't like!
Offering an unforgettable view of the Tatra Mountains, the three-star Mercure Kasprowy Zakopane hotel is located just 0.6 miles (1 km) from Zakopane city center, close to the ski slopes and geothermal baths open during summer. The hotel offers 288 comfortable rooms, 13 conference rooms, 2 restaurants, 1 traditional inn and 1 bar, while kids can enjoy the Kid's Room.
based on 3,386 reviews
Things to Know
- Nice building
- Great view
Policies vary by room type and provider.
Reviews about Hotel Mercure Zakopane Kasprowy
Most Popular Landmarks
- Villa Koliba 0.9 km
- Tatra Museum 1.4 km
- Zakopane-Gubalowka Transmitter 1.5 km
- Gubalowka Market 2.3 km
- Mount Gubalowka Ski Resort 2.5 km
- Zakopane Aqua Park 2.5 km
|Krakow J. Paul II Balice||87.4 km|
|Krakow Glówny||85.9 km|