I was traveling alone with two small children and upon arrival we were upgraded to a suite since a normal room wasn't available. The staff were helpful and friendly. This hotel isn't fancy, but it more than met our needs and I would definitely stay there again
We didn't have hot water in the early mornings.
Manager was very helpful and staff were friendly. Advice was beneficial. Nearby shop good. Taxi close to get to downtown. We later went to another hotel on a group tour so comparatively speaking this hotel was more personalised.
Not a big international type hotel; friendly and more homely. From the description of the 'studio' we expected cooking facilities but this was not so.
Allah, the night receptionist. He was the best of the staff.
We definately left a phone at the hotel, unfotunately when called this was denied. It is not a complaint, rather a valuables safety factor we need to mention to friends.
The hotel staff upgraded us upon arrival - a nice surprise! A jacket was left there behind and they kept it for us for later pick up. It's in a good location and was perfect for 1 night in Amman.
We were upgraded to the suite, but it's pretty worn and old looking. It was very spacious, but I wouldn't pay the usual amount for it.
Very kind personal who was ready to help all the time.
they consider my late check in
everything in the advertisement is completely opposite of what the hotel looks like. the room is dirty and the toilet is so small that i can't move properly when i'm taking my shower. the door of the room is so old and its too noisy to close that's why when other people are closing their rooms, it creates a loud noise. its really a wrong move for me to choose this hotel.
Very noisy. Very basic rooms (i.e. no bed light)
Bed was not cleaned
A stay at Gondola Hotel and Suites places you in the heart of Amman, a 3-minute drive from Jordan Gate Towers and 5 minutes from The Galleria Mall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a shuttle from the hotel to the airport for a surcharge, and free self parking is available onsite.
Policies vary by room type and provider.