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Pros: "Crew was amazing"

Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."

Pros: "Nothing"

Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"

Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"

Pros: "Flight"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."

Pros: "Crew amazing , cooperative"
Cons: "Doing great"

Pros: "Everything"
Cons: "They are the best and air Canada should learn from them"

Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"

Pros: "the crew was amazing"

Cons: "Mu luggage got broken"

Cons: "Boarding process, and in-flight entertainment and wifi"

Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."

Pros: "Entertainment"
Cons: "Food"

Pros: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Cons: "Nothing. Everything was perfect"

Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"

Pros: "Overall great service!"

Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."

Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."

Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Pros: "Excellent entertainment very friendly crew"
Cons: "Food...again"

Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"

Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"

Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"

Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"

Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."

Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."

Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"

Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."

Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."

Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"

Cons: "Good service"

Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."

Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"

Pros: "Fast"
Cons: "There were no food choice when the cabin crew reach my seat all run out"

Pros: "excellent service always a pleasure to fly with QATAR Airways"

Pros: "Selection of alcohol."
Cons: "The selection of food."

Pros: "Excellent airport; always on time; good meals; excellent entertainment"

Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"

Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"

Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"

Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."

Pros: "Great flight - and definitely the best airline food we've had in a while"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pros: "Seat and space"
Cons: "Food was pathetic."

Cons: "You do a sorry job of keeping couples in seated side by side my wife of 3 days wasn't even in the same row and there were at least three other couples that were done the same way y'all need to pay closer attention to the people that are buying your tickets"

Pros: "Great"
Cons: "Non"

Pros: "The entire Qatar crew was very attentive and accommodating."
Cons: "Requested isle seat from DOHA to Houston but was issued middle seat."

Cons: "They haven't all update information about covid update, workers had no idea about anything, rude and unhelpful I had to miss my flight because of their mess, stay at the airport for 4 hours to get my luggage back and get a hotel."

Pros: "Outstanding and conscientious crew."
Cons: "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."

Pros: "Crew and flight where amazing. Thank you"

Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."

Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."

Pros: "Food was better"
Cons: "Seating was not tight"

Pros: "None"
Cons: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."

Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."

Cons: "Food. Lack of vegetarian options in 2nd leg."

Cons: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"

Pros: "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
Cons: "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"

Cons: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"

Pros: "Good entertainment, movies ,etc... Helpful crew"
Cons: "Very long lines and delayed boarding"

Pros: "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
Cons: "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."

Pros: "Crew very pleasant. No delay."
Cons: "None."

Pros: "todo la gente la comida la chltura me encanto esta ciudad espero visitarla pronto"

Pros: "Food, service, flight comfort"
Cons: "Seat selection got messed up and crew helped put us back together as a family."

Pros: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Cons: "Not their fault but 14-hour flights are exhausting."

Cons: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."

Pros: "Nothing"
Cons: "2 hours delay for no good reason."

Cons: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Cons: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"

Pros: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Cons: "Everything. Customer service is horrible"

Pros: "The flight and crew were fine. But I am frustrated with Turkish Airlines and their non-response about my tax refund for a flight I did not use."
Cons: "I am disappointed that Turkish Airlines has not responded to my request for a refund on taxes for this same flight that I did not use on February 19 because I was sick. Dhaka-Istanbul-Tirana-Istanbul-Chicago. They made me pay double what I paid for the entire round trip flight to move this flight 2 days later when I was well enough to fly. I have called and written several times and they have not responded. I have used Turkish Airlines for years and this is very disappointing, I am entitled to the airport taxes that I paid and did not use."

Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."

Pros: "Polite crew and staff, comfortable enough for economy"
Cons: "Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions."

Pros: "The flight attendants were amazing. The entertainment. And the comfortability"

Pros: "Friendly staff, decent meals, comfortable seating"
Cons: "Istanbul airport- needs major refurbishment"

Pros: "Entertainment is good and nothing else."
Cons: "Crew was helpful but with "I am doing you a favor" face which I didn't like. And then I found my instrument damaged which broke me."

Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."

Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"

Pros: "Comfort, food, staff, everything"

Pros: "The food and movies were the only good thing there"
Cons: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"

Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."

Cons: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Pros: "The flight attendants were incredibly kind and attentive"
Cons: "Bathrooms were a mess. Badly need more cleaning throughout flight"

Pros: "Amazing food! Very nice crew and excellent flight."

Pros: "Everything!"
Cons: "Nothing"

Pros: "Safety and service"
Cons: "There was no ayran for drinks"

Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."

Pros: "Comfortable seats, roomy, good customer services on the plane"
Cons: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."

Cons: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"

Pros: "Seat comfortable good leg space"
Cons: "Food quality and selection of items and taste"

Pros: "very comfortable and plesant"

Pros: "Food was tasty and diverse"
Cons: "The entertainment system on the flight did not work."

Pros: "Friendly comfortable service."
Cons: "Boarding could be a bit more orderly."

Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"

Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."

Cons: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."

Pros: "Nothing"
Cons: "Everything"

Pros: "Safe travel"
Cons: "more masks"

Pros: "Nothing"
Cons: "everything, never flying with delta again"

Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"

Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"

Pros: "Nothing."
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."

Cons: "Everything"

Pros: "No food, late by hour"

Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"

Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"

Cons: "Was not offered a drink in first class prior to take off."

Pros: "Good snacks, comfortable flight."

Cons: "The wrap didn't taste too well."

Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"

Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"

Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"

Pros: "The crew was nice"
Cons: "The food"

Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."

Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Cons: "Entertainment system wasn’t working"

Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"

Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."

Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"

Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"

Pros: "On time."

Cons: "price could be cheaper"

Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."

Pros: "Over an hour late wth!!!"

Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."

Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Pros: "Really good about keeping us imformed about the delay with updates from podium and on phone."
Cons: "It was 2 hours late without explanation."

Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"

Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Cons: "NA"

Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."

Cons: "Very uncomfortable flight. Seats are to close to each other"

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "Friendly service"

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."

Pros: "Service and staff"

Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."

Cons: "One hour late after a stay over already 4 hours."

Pros: "I had my own entertainment...none on the plane. No food...just pretzels."

Pros: "Good flight, professional people."

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"

Pros: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Cons: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."

Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"

Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."

Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"

Pros: "The crew and comfort."
Cons: "The food does not taste good at all."

Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"

Pros: "Nothing"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"

Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."

Cons: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."

Pros: "Seats were good."
Cons: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."

Cons: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Flight cancelled due to a technical problem, missed connecting flight."

Pros: "Good standard Lufthansa service"
Cons: "Economy seats are too cramped, in comparison to the other airlines"

Pros: "Service and hospitality. On dot service with no major delays."

Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."

Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."

Pros: "Nothing"
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."

Pros: "Tout était impeccable."
Cons: "Nothing"

Pros: "Polite crew"
Cons: "1 hour delay again"

Cons: "Flight was delayed twice."

Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."

Pros: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Cons: "The boarding could have been better organized at Frankfurt. Was very scattered."

Pros: "Crew is very professional"
Cons: "Seats are incredibly small, flights are overcrowded and rarely on time."

Cons: "Headphones not working properly in the whole economy class! Only one of the headphones was working... WOW, Lufthansa, never seen anything like this! Second serving of food was the worst I have been served on an airplane - a stale pizza. On a number of occasions I asked the hostess for a piece of bread and a glass of wine - she promised to be back and never was."

Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."

Cons: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."

Cons: "Flight was delayed"

Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."

Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."

Pros: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Cons: "Seats can be more comfortable"

Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."

Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."

Pros: "bad service"
Cons: "everything"

Pros: "Plain in excellent condition and very clean. Friendly staff and welcome."
Cons: "Should have mobile phone chargers on board."

Pros: "None"
Cons: "Overall experience - will not recommend this company and will suggest another company"

Cons: "N/A because we missed the flight."

Pros: "excellent service"
Cons: "very long wait for baggage"

Pros: "Flight did not happen went to frankfort"

Pros: "Loved the personal TV screen, meals, friendly service, competitive pricing, arriving even earlier than scheduled, on time departures."
Cons: "I wished the blankets were warmer. Maybe a fleece. I was cold part way through the flight, even with the blanket provided."

Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."

Pros: "Excellent and attentive crew, very good food/beverages. Lufthansa clearly stands out in international air travel."

Pros: "Very nice snack."

Cons: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."

Pros: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Cons: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."

Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."

Cons: "The controls on movie screen did not respond to touch very well."

Pros: "Smooth Ride Stewardesses"
Cons: "Seats, The website would not let me upgrade to premium seats. I am also a Gold Star Alliance member and thought that I should have been able to have the Premium seating available, especially since there were vacant seating. But it was a great flight. The best airline flight I have had so far."

Pros: "The security line was short, at least."
Cons: "We arrived two hours early to the terminal, there was a giant line, that took over an 1 hour to get hour to get to the front of. Then when it came to checking my bicycle it was a giant ordeal that took over half an hour before we were able to go to security. They kept on saying I needed to do that ahead of time and that their systems were down. Checking a bicycle for me has never been a big deal with any other airline. We made he flight with out much time to spare."

Pros: "Quick Trip, Friendly Staff"
Cons: "Spacing of seating due to covid."

Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"

Pros: "The crew was friendly and particularly one of the girls was always giving her best"

Pros: "Curious crew."
Cons: "Nothing"

Pros: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Cons: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."

Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Pros: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Pros: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Cons: "I wish there was an option of a sandwich vice sweet or pretzels."

Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."

Pros: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Cons: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."

Pros: "Plane, pilots and the leader of the crew"
Cons: "The flight attendant in the back needs to be more educated"

Cons: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."

Pros: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"

Cons: "Caótica boarding Uncomfortable seats did not recline"

Pros: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Cons: "Poor announcements."

Cons: "See red comment above."

Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"

Cons: "arogant staff, flight canceled, great difficulties to claim my money back"

Cons: "Food is appauling!"

Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"

Pros: "It was fine"

Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Pros: "kids treatment"

Pros: "Professional and friendly staff"
Cons: "Outdated interior, media interface"

Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Cons: "Food I think getting worse."

Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Cons: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."

Pros: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."

Pros: "Good service"

Pros: "N/A"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."

Pros: "The seats on Austrian airline are very comfortable"
Cons: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Cons: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"

Pros: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Cons: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."

Pros: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."

Pros: "Flight crew was pleasant, calm, and efficient."

Pros: "Nice crew"
Cons: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"

Cons: "Not enough snacks and no entertainment. Only an hour flight..."

Pros: "They offered passangers ti move to raws that wete half empty so we will have more room."

Cons: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Pros: "The good and service"
Cons: "No TV screen"

Pros: "The flight was on time and the crew were very friendly."

Cons: "I had no notification about luggage fee in airport upon registration."

Pros: "the flight seat was comfortable. It was the most comfortable economy class seat."

Pros: "Quick boarding, friendly staff"
Cons: "Flight was delayed"

Pros: "Everything"
Cons: "You didn't let me sit next to my partner"