Geotel Antofagasta

Location, breakfast, bed comfort

I work in the hotel industry and I stay in hotels all the time, and it's such a shame when a hotel is let down by its staff. The hotel itself is in a great location, right by a beach, the breakfast is nice and the rooms are comfortable. Sadly, the staff let it down. After a week in Chile staying in various hotels, we were greeted by an extremely unenthusiastic receptionist who was both unhelpful and borderline rude. We arrived at 1PM and went to check in and we were told 'come back at 3PM'. Not even a hello or welcome to the hotel. We were taken by surprise with the attitude here. We then had to probe for assistance - 'can we leave our bags?', 'is a room likely to be ready any earlier?'. Everything was a one word answer, enerally 'no', and the receptionist looked like they really didn't want to be there (I use 'they' as I don't want to refer to the individual). They either didn't like their jobs or were just extremely rude. A second receptionist appeared shortly after (as we were sorting our bags out) and sat at the front desk picking their nose for about 10 minutes. It was a really unpleasant start to a 2 day trip to Antofagasta. So yes, the hotel itself is nice, but the staff ruined the stay for us and we will not return to the hotel again. I must say when we did return at 7PM there was a different receptionist and she was much, much more welcoming and enthusiastic.