Batumi hotels

Batumi hotels

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Batumi, Georgia
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Low Season July
High Season September
  Average price (weeknight): C$ 72
  Average price (weekend night): C$ 139

cheapest month to stay

66%

expected price decrease

most expensive time to stay

16%

expected price increase

(avg. price over the last 2 weeks)

Sun. - Thu.

(weeknight)

(avg. price over the last 2 weeks)

Fri. & Sat.

(weekend night)

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Best Batumi hotels

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Sheraton Batumi Hotel - Batumi - Building
1
9.1 Excellent (1,502 reviews)
C$ 157+
Overview Reviews
Welcome to the first internationally branded hotel in Batumi. Sheraton Batumi is located in the heart of the city, next to the famous Batumi Boulevard and the Black Sea beach, just in few minutes walking distance to the historic center and within easy reach to the international airport and the train station. Thanks to our spacious rooms featuring Sheraton Signature Sleep Experience beds, diverse food and beverage offerings, modern conference facilities and gorgeous Shine Spa Sheraton Batumi Hotel appeals to both business and leisure traveler. Our genuine and professional staff is looking forward to welcome you to your home away home in Batumi for an unforgettable experience.
5.4 Okay
Cons: Awful smell in the room from the drain and for the money we’ve paid,it’s not worth it as the furniture was old and the view from my window was horrible.
5.8 Okay
Pros: The view
Cons: No sope
9.2 Excellent
Pros: Location & facilities
Cons: I like every thing in this hotel except of check in time was at 15:00 , we arrived at 10:00 o’clock morning I knew it’s so early but I asked them any free room even one to give us . Unfortunately they said there is no room free. Also the room we had was so noisy at night from out side 1009 room number
10.0 Excellent
Pros: Amazing location, great staff.
6.7 Good
Pros: Location, food, view, room service
Cons: The Noise, reception staff, shower, WiFi
8.8 Excellent
Pros: B
9.6 Excellent
Pros: Good 5star hotel at the beach to relax after our trip. Very nice spa, pool, fitness area. Excellent breakfast buffet. Good rooms. Very patient staff.
Cons: A bit noisy when disco plays until early morning despite being on 11th floor
9.6 Excellent
Cons: The rooms are very cold!
9.2 Excellent
Pros: Location great, bar-reastorant prices not adekvat for Georgia.
Cons: High price to drink and food.
9.6 Excellent
Pros: Sheraton Batumi Hotel is modern hotel located on the beach front promenade but it is not on the beach itself. It is a mix of resort and business hotel hosting many conferences and groups. Hotel has a buzzing casino on the ground floor. There is an excellent Sky bar with a charming view and live music on the 20th floor. The staff is very helpful and polite. All speaking English and going out of their way to provide guests with any assistance they may need. The facilities are beautiful with large outdoor swimming pool with relaxing area Jasmine. There are also indoor swimming pool and nice spa on the 3rd floor. Fully recommended for business trip or short vacation.
Cons: Service in Sky bar and Jasmine swimming pool area could be faster.
Colosseum Marina Hotel - Batumi - Building
2
8.9 Excellent (1,074 reviews)
C$ 92+
Overview Reviews
Located in Batumi (New Boulevard), Colosseum Marina Hotel is within a 5-minute walk of Batumi Beach and within a 5-minute drive of 6 May Park. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Worth the price, amazing breakfast, pool and well equipped gym , totally by the sea with magnificent sunset view from all the rooms
6.7 Good
Pros: View from the balcony is nice.
Cons: The balcony smelled terribly on the 9th floor, because there was ventialtion of the hotel exactly on the top of our balcony.
9.6 Excellent
Pros: Everything was perfect, aspatialy breacfast emazing
Cons: Weather was not good 3 days rain, but warm. The bathrobe was not clean.
10.0 Excellent
Pros: everything
Cons: nothing
10.0 Excellent
Pros: Great value for money. Very helpful personnel, good breakfast and spa.
8.8 Excellent
Pros: Fantastic buffet breakfast. Standard hotel rooms with balcony, good shower, storage space etc. Handy car park (self parking). Good to have choice of indoor or outdoor pool or the sea. Fun to walk along the Boulevard at night. We seemed to be the only guests from the UK....
Cons: Staff rarely smiled - but perhaps that's the Georgian way? Quite a walk to the Old Town (45 minutes+ in the July heat). Not many recommended restaurants in close walking distance.
3.8 Mediocre
Pros: Reception staff was acceptable, a good location beside the sea
Cons: Uneducated unprofessional staff running everywhere, from breakfast to lobby bar to room service, really terrible
9.6 Excellent
Pros: Great facilities, helpful staff, clean room and we especially liked the bed
Cons: The amount of nice restaurants (also for lunch) in the direct neighbourhood were scarce
5.8 Okay
Pros: Breakfast is excellent, i guess this is the only thing i liked in the hotel
Cons: Security guys are rude, they need to change their attitude towards guests. More waiting staff will be usefull in the pool area.
10.0 Excellent
Pros: They allowed us to check out an hour later.
Batumi World Palace - Batumi - Building
3
8.9 Excellent (383 reviews)
C$ 93+
Overview Reviews
With a stay at Batumi World Palace in Batumi (Old Boulevard), you'll be within a 15-minute walk of Batumi Beach and Europe Square. Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
9.2 Excellent
Pros: All things
Cons: Nothing
3.8 Mediocre
Cons: cockroaches appeared in my room and my sister's room , its was midnight and no room service to clean.
9.2 Excellent
Pros: - Location - Breakfast - quick check in - the lady in reception at evening ( Liza) was very helpful.
Cons: Nothing
6.8 Good
Pros: Location is excellent! And it is ok the quiet street.
Cons: Service was mediocre. It is a family run hotel and they do their best to service you, but one of the front desk personnel (he may be an owners son) had a bad attitude. Beds are uncomfortable.
9.2 Excellent
Pros: Very good location and friendly staff! The restaurant at the roof top facing the beach is just bliss!
Cons: The sofa and the chairs have become too old and filled with stains.
8.3 Excellent
Pros: Fast entrance to the room, good room, many facilities, no mosquitoes in the room, reception staff were friendly and kind, they have a luggage room, clean everywhere, fine breakfast, restaurant staff were nice and professional.
Cons: Very small hotel - only 30 rooms, we were at the 1st floor of the rooms (out of 3 floors of rooms), no view to the sea, the city view was really lame and disappointing, handle of the tap in the bathroom kept falling off every time we used it, hot tub controllers were incomprehensible, there were flies in the room, receptionist didn't accept to help us with a cab back to the hotel from botanical gardens because we didn't have calls or sms, no late check outs, breakfast isn't varied, waiters don't know English or Russian very well, elevator was horrible, bad bad location.
10.0 Excellent
Pros: Breakfast was great! Hotel is on the right spot, everything was just perfect.
7.5 Good
Pros: The room was nice, staff is friendly and helpful and the hotel had a great roof terrace with a magnificent view of the sea.
Cons: We ale lunch there and although the view was spectacular, the food was mediocre. I asked for a room with a view and I was given a dark room with a view of a noisy street
7.9 Good
Pros: Very high quality food and service! Friendly and helping staff.
Cons: Rooms probably need radical refebishment with participation a good designer; Facility for the business visitors are very modest or absent; internet connection in the room is poor.
Hilton Batumi - Batumi - Building
4
8.8 Excellent (2,589 reviews)
C$ 143+
Overview Reviews
Boasting a prime beachfront location overlooking the Black Sea, the contemporary Hilton Batumi hotel offers easy access to all of the attractions, entertainment, dining, nightlife and shopping of Batumi's city center. Just a 10 minute drive from Batumi Airport, our stylish Georgia hotel is an ideal base for both business and leisure guests, featuring a wealth of fantastic business and leisure facilities. For your comfort and convenience, our hotel offers 181 car parking spaces onsite. Unwind in a stylish and spacious guest room at this Batumi hotel, equipped with a variety of modern amenities designed to help you relax and stay productive, including internet access and a well-appointed bathroom with a separate bathtub and walk-in shower. Upgrade to a luxurious executive room or suite to enjoy additional space and amenities and exclusive access to the Executive Lounge. With nine flexible meeting spaces, a 24-hour business center, the latest A/V technology and a professional events staff, this contemporary hotel in Batumi is perfect for successful corporate functions and spectacular celebrations. Enjoy breakfast in the bright and airy, all-day dining restaurant Tandila, before exploring the vibrant resort destination of Batumi. Experience authentic Georgian cuisine in the sumptuous Pelion restaurant, before sipping after-dinner cocktails on the balcony of the stylish rooftop bar, Nephele. Energize with contemporary exercise equipment in the complimentary 24-hour fitness center. Escape from the bustling city to the urban oasis of our tranquil spa, offering a variety of luxurious treatments or relax with a swim in the sparkling indoor pool.
6.7 Good
Pros: Location
Cons: Poor WiFi,slow services
9.2 Excellent
Pros: The location, staff and spa
Cons: Beach wasn't well-equipped and hotel didn't provide more than towels
10.0 Excellent
Pros: I would like to thank Ms. Stella Wangui Night Manager, she offer all kinds of help and make my stay easy and comfortable. The Hotel located at few steps to the beach
Cons: Noise of kinds on the swimming pool
10.0 Excellent
Pros: The hotel definitely exceeded my expectations. Everything was just fine, the location, comfort, view from the room, staff. I would recommend it to everyone
7.5 Good
Pros: Clean and nice
Cons: Too noisy
7.9 Good
Pros: The view, Terrace, beefburger, staff
Cons: No robes in the (standard) room, had to ask for towels shampoos etc several times. No free bottle of water.
9.6 Excellent
Pros: Staff very friendly, especially the waitress who has long curly hair and works in the Lounge.
Cons: Rooms facing the sea were a bit noisy because of the seaside night clubs which were open till morning hours.
6.3 Good
Pros: Room space, the view from the hotel and room, the breakfast was outstanding of the variety and quality, location is very good, right on the boulevard and the sea, and nice walking distance to city center
Cons: The value of the money is not that good, the service personnel are very restricted, and sometimes unfriendly, the hotel was expensive to any most of the places in Batumi, and compared to rest of Georgia. We missed bathrobe, and bath slippers in the room and, when we asked for these we were answered it comes with higher level room! it was written that we are not allowed to use the fridge and not allowed to move any thing in it, which we found it very strange. we asked to supply empty plate and fork, and we were answered it will come with service charges of 7 GEL! the last disappointing point was that we found spider in the bed! i called the house keeping and a lady showed up, obviously her English level wasn't good as she said its normal, i guess she meant not normal? later when i told the reception they offered to change the room which we didn't do it cause we were leaving in a few hours. one of the reception guys was really unfriendly and in his talk. Overall service could be more friendly and cleaning has to be revised for sure, for me it wasn't value for money at all.
9.6 Excellent
Pros: Great hotel, perfect location, only minus is that they have indoor pool.
Cons: Indoor swimming pool.
9.6 Excellent
Pros: The location of the hotel is really great. Close to most attractions. The view was great too. In my case half see and half the city and lake. Mikhail was very helpful. We had a small problem with check-in time as it was postponed by 30 minutes but Mikhail handled it perfectly. Special thanks to him.
Radisson Blu Hotel, Batumi - Batumi - Building
5
8.8 Excellent (2,290 reviews)
C$ 115+
Overview Reviews
Radisson Blu Hotel, Batumi is set to offer you one of the most luxurious bases from which to explore the stunning Black Sea coast. Located in a prime beachfront of Batumi, the elegant property is conveniently situated in the business heart of the city and is within the walking distance from the local historical and cultural attractions. It is conveniently located in the main business district of Batumi and is within 10 minutes drive from Batumi International Airport and 15 minutes drive from the railway station. The guests can enjoy several minutes walking towards the beach and Seaside Boulevard – one of the main attractions of the city. 2017 TripAdvisor Certificate of Excellence winner
4.0 Okay
Cons: very bad treatment from the staff we felt like we stayed there for free, I think staff needs more training I think the hotel management are not professional they can’t control the hotel employees ،this is five stars hotel I’m sure if any customers knows very well the five stars hotels will never back to this hotel , we paid a lot but in return we don’t have a good service
9.6 Excellent
Pros: The breakfast was excellent with an amazing variety of choice. The location is great, the sea boulevard is just a short 5 minute walk. The views of the sea are wonderful.
Cons: The in room sauna could use a little love, it just needs some updating and maintenance.
10.0 Excellent
Pros: Best stuff ever seen in Radisson waiting forward to meet them again Thanks for everything
10.0 Excellent
Pros: Great breakfast. Quiet rooms. Casino.
Cons: Nothing
10.0 Excellent
Pros: I booked this place for my parents' holiday stay and they immensely enjoyed it. Even before their arrival, the staff was very responsive and answered all the arising questions. Upon arrival, my parents were warmly welcomed and allowed to pay for their stay a couple of days later (smth my Mom requested due to the rules of her bank card transactions). The views from the room and breakfast were really nice. They also absolutely loved the SPA area with both open and indoor swimming pools (the indoor pool was especially useful in the windy weather of the beginning of September). The manager at the breakfast restaurant demonstrated respect for and understanding of my Mom's special food needs, and generally staff was helpful and friendly. On my Mom's birthday the staff prepared a very nice table for them in the rooftop restaurant with fantastic view and some special birthday decorations/surprises. They came back really satisfied and glad about their experience.
Cons: Nothing really if you don't mind of course living in a skyscraper hotel ) Some people simply prefer different types of architecture
9.6 Excellent
Pros: the view from my room window (sea view) was the best part
Cons: no smoking area on my room floor
10.0 Excellent
Pros: It was an excellent vaction
7.9 Good
Cons: Smoking smell in the lobby
The Admiral Hotel - Batumi - Building
6
8.8 Excellent (1,274 reviews)
C$ 66+
Overview Reviews
With a stay at The Admiral Hotel in Batumi, you'll be within a 15-minute walk of Batumi Beach and Europe Square. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
10.0 Excellent
Pros: Staff at hotel is prima.
8.8 Excellent
Pros: Great view from the room, conveniently located to all attractions.
Cons: Is on a busy street, traffic can get loud.
9.6 Excellent
Pros: The terrace is wonderful, and dinner and breakfast are very good. However, I had to pay extra for a Turkish coffee in the morning. We recommend this hotel to anybody who comes this way.
7.1 Good
Cons: It was unclear during the booking whether it is a sea view room or courtside view, after reaching over there we got to know that it was courtside view and very small room then we asked them to upgrade which they did but I was informed that because we booked via booking.com therefore we cannot get any discount otherwise property offers upto 20-25% discount to their customers So we ended up paying more for our room than other guests over there
5.4 Okay
Cons: Old hotel and very noisy
9.2 Excellent
Pros: Hotel is very fine. Best place, staff very friendly, we even got binoculars at the breakfast on the roof terrace...
Cons: We had economy room, lowest cat. Small and to the backyard. This is OK, we knew and wanted it. But you still pay the place, the name and so. So, this room seems slightly overpriced, try to negotiate or have a look before checking in.
10.0 Excellent
Pros: Perfect location, friendly staff and gorgeous terrace veiw
8.3 Excellent
Pros: Beautifully finished rooms; Great restaurant on the top floor. Everything we've tried was absolutely delicious. The restaurant was so good, we even prefered it to the one at the 5* Radisson, 5 minutes away. Great breakfast also. Very close to the posh beaches near the Radisson and of course to radisson hotel itself, which has a fantastic spa. Great parking in front of the hotel. Very nice and helpful staff. They even offered us a complimentary upgrade, when we complained about the noise produced by the constant yelling (even during the night) of the guests in the room next door.
Cons: No soundproofing. We had the misfortune of staying next to a crazy familiy, that seemed to be sacrificing thier children in the next room, judging by their constant yelling. Luckly the hotel staff was so kind and understanding that they upgraded us to a different room. Also, Batumi is quite a terrible destination, which we did not enjoy at all. It is very erratically developed and seems to be the world capital of kitsch. Additionally, the air is very very moist, so that 25 degrees feel like 40 degrees over there. On top of that you have all the rubbish cars and trucks (which all seem to be from the 90s at best), that drive everywhere.. As a result, taking a walk in Batumi feels like bathing in exhaust gases. This has nothing to do with the hotel, of course, but we really did not enjoy our time in this town, which is why we left one day early.
8.8 Excellent
Pros: Room service, very kind staff
Cons: Breakfast verity
Divan Suites Batumi - Batumi - Building
7
8.7 Excellent (1,004 reviews)
C$ 84+
Overview Reviews
Capturing the spirit of Batumi, a favourite holiday destination that celebrates its rich past as it looks forward to an exciting future, the Divan Suites Batumi is in the centre of historic Batumi just a five-minute walk from the beach. Located less than ten minutes from the Batumi Airport, the Divan Suites Batumi is at the heart of all the best this outstanding destination has to offer.
8.8 Excellent
Pros: Location!
Cons: No massages were available though they promised some
9.2 Excellent
Pros: Great location Nice staff and friendly
Cons: Carpet was not clean in our room Breakfast could be improved
10.0 Excellent
Pros: We had a wonderful stay. The location of the hotel is great... walking distance to the waterfront.... and the street is very lively and full of souvenir shops and restaurants... We had a memorable stay. Thank you to the wonderful staff.... Keep up the good work.
10.0 Excellent
Cons: The aircondition in the rooms under no. 20 are extremely noisy. I was told that nothing to do about it.
10.0 Excellent
Pros: Staff was very helpfull. Very clean.
Cons: Parking is little bit trouble but they have some place near hotel.
5.0 Okay
Pros: Bathroom was clean. Room service food was prompt and delicious.
Cons: The ac gets reset automatically every 3 hours and they can't do anything about it. I asked them if they could do something about it at least 4 times during my stay but to no avail. So be prepared to get up at 1am 4am 7am
8.3 Excellent
Pros: Good location in the middle of old town and friendly and attentive staff. Good value for money.
Cons: We liked everything, nothing to complain about.
10.0 Excellent
Pros: Very clean
Cons: Taxi they dont know hotel location
8.3 Excellent
Pros: central location, walking distance to the beach, port, historical squares and other places of interest. very clean room and bathroom. perfect hamam facility. breakfast is good but do not expect the breakfast quality and variety of Divan Hotels in Turkey. this is an old yet renovated hotel building with some hip cafes and bars around it.
Cons: standard room is a bit small for a five star hotel. persons above 185cm height may find the bed short for their size. Hotel is closely surrounded by other old buildings some of which are run down. if you dont like to use aircon, noise from the street (bars, cafes) might be disturbing in the night.
10.0 Excellent
Pros: Great location and the rooms were lovely
Hotel O. Galogre - Batumi - Building
8
8.7 Excellent (324 reviews)
C$ 74+
Overview Reviews
With a stay at Hotel O. Galogre in Batumi, you'll be within a 15-minute walk of Batumi Beach and Europe Square. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Loved every minute there . Amazing service , great breakfast , clean room , perfect location , very cozy hotel feels so much like home . I will always come to Galogre . Thank you Nino for making us feel so welcome and made everything so easy and comfortable . See you very soon
7.1 Good
Pros: The rooms are spacious and the hotel is very nicely renovated. The location is nice: I preferred it to my usual stay on the seaside. The staff is courteous and well-trained.
Cons: There aren't amenities like a pool or restaurant. I didn't think I would care about that, but those would have been nice on the two very rainy days. It's a bit pricey for the lack of amenities. Breakfast was very, very basic.
10.0 Excellent
Pros: Everything was perfect. Everything was on high level including service, staff, breakfast, cleanliness of rooms and location of the hotel. Special thanks to Nino for great hospitality. Highly recommended place to stay.
9.6 Excellent
Pros: The room was spacious, the hotel has a great look. It is very central. We enjoyed the copious breakfast! Beds were great and the room had a nice balcony to sit on.
Cons: -
7.1 Good
Pros: Spacious room
Cons: Poor sound insulation. Bell ringing in the morning at 08:45 a.m. There is a church right next to the hotel.
9.6 Excellent
Pros: We liked the rooms which was specious and painted in attractive color. The balcony was quite nice too. We also enjoyed sitting inside the secluded leafy bar area. Very helpful staff
Cons: A bit more space around the sink in the bathroom would have made it more comfortable. A bit more variety for breakfast would make it more interesting
10.0 Excellent
Pros: Nice hotel with great staff. Very relaxed also with a mistyping in the booking. We would stay there again!!
9.6 Excellent
Pros: Great location is central Batumi, close to restaurants and about a 15 minute walk from the beach and promenade. Spacious rooms with balcony/balconies.
9.6 Excellent
Cons: Change TV channel from RU.TV when no RU speaking audience is available at Breakfast area, at least
Hotel Eurasia - Batumi - Building
9
8.7 Excellent (195 reviews)
C$ 89+
Overview Reviews
This hotel is located in Batumi, a 25-minute walk from the city centre and a 5-minute walk from the Black Sea beach. Free WiFi, free parking and a 24-hour reception are featured at Eurasia Hotel. The bright, air-conditioned rooms offer warm-coloured interiors and classic-style décor. Each room includes a TV, a bathroom and a fridge. In summer period, the on-site restaurant serves Georgian and Ajarian cuisine, and a variety of drinks is offered at the bar. Guests can use the hotel's car rental,excursion in all direction. Batumi Railway Station is 6 km from Eurasia Hotel, while Batumi International Airport is 2 km away.
10.0 Excellent
Pros: Hotel staff was really kind and helpfull (they helped us in ordering a taxi to Batumi Bus Station
Cons: Everything was ok
8.3 Excellent
Pros: Price
Cons: No power socket in the room
10.0 Excellent
Pros: The receptionist was really helpful. He gave us good advices and tips and also asked one of his friend to take us to the bus station for free. You can borrow bicycles as well which, so you can check the whole coast faster. I would recommed it to everybody.
8.3 Excellent
Pros: It was great
Cons: There were nothing not to like
10.0 Excellent
Pros: Nice place with very nice people Thank you very much. Very clean rooms. No smoking rooms
7.9 Good
Pros: Good breakfast. Clean and spacious rooms. Not far from beach and main boulevard, however, relatively far from main sightseeing areas. Parking possible in front of hotel, safe zone (during our stay, there were constructions all around). Very friendly and sympathetic staff, always ready to help.
Cons: Room need re-design, especially the bathroom.
9.2 Excellent
Pros: Spacious room, Perfect staff
9.6 Excellent
Pros: Hotel is located really close to the beach in walking distance approx 200 m and main attractions in Batumi. This is a great place for a short stay. The continental breakfast is quite good. The owner was nice and was meeting us when we arrived. The room was always very clean and the staff was pleasant and helpful. Every day they gave us extra towels and such without complication. We recommend this hotel
Hotel Aisi - Batumi - Building
10
8.6 Excellent (453 reviews)
C$ 60+
Overview Reviews
A stay at Hotel Aisi places you in the heart of Batumi, within a 10-minute walk of Batumi Beach and Batumi Dolphinarium. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Batumi? This hotel has 68 square feet (6 square meters) of space consisting of a conference center and a meeting room. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
7.1 Good
Cons: The staff need to smile for the guests
10.0 Excellent
Pros: The hotel is located near city center and i walk distance from beach. Staff is very friendly and helpful. The room is exceptionally clean, large, bright. Bed was very comfortable. Tasty breakfast.
10.0 Excellent
Pros: They were in contact from tel Aviv till batumi. We were surprised with an upgrade. Were treated like family from the moment we arrived thanks to marika, tsisi and ANA, Much love to them
10.0 Excellent
Pros: Big and clean room, view, good breakfast, kindly person, location
Cons: /
7.9 Good
Pros: Evry thing was good
Cons: The elevator is taking time when busy
7.9 Good
Pros: Excellent
Cons: Everything is okay
6.3 Good
Pros: Location
Cons: Bathroom
9.2 Excellent
Pros: Very good hotel with a great location a good breakfast. We enjoyed our stay there, the room was pretty big and the staff very nice.
Cons: Everything was good for us!
8.0 Excellent
Cons: Evry thng was very good for me and i like it
9.2 Excellent
Pros: breakfast was good. there were different choices, local and international. we loved the sausages and the fruits! the staff were very friendly, especially the cleaners. prices of food in the bar were reasonable. complimentary bottled water everyday :)
Cons: elevator. very limited capacity: 4.
Piazza Inn - Batumi - Building
11
8.6 Excellent (219 reviews)
C$ 31+
Overview Reviews
Located on the central square in Batumi Old Town, 10 minutes' walk from the Black Sea beach, Piazza Inn features a 24-hour reception. Modern rooms come with air conditioning. Rooms at Piazza come with a flat-screen TV, and bathrooms are fitted with a shower. Piazza Inn offers the Mimino Georgian Restaurant, European restaurant Marco Polo, La Brioche Café and the Quiet Woman Irish Pub. You can enjoy live music performances taking place every evening on the square. The Central Park is 7 minutes' walk away. Guests can benefit from the entertainment centre for kids and adults called Piazza Wonderland for an additional fee. Batumi Airport is 6 km from Piazza Inn, and Kutaisi Airport is 120 km away. A transfer to both airports is provided upon request.
8.3 Excellent
Pros: amazing breakfast great location
Cons: room was too small
6.7 Good
Pros: I think a hotel has a good location and perfect personnel
Cons: Not clean and really small rooms
8.8 Excellent
Pros: I love the European atmosphere, the warm and hospitable staff and it’s easy accessibility to the city..
Cons: A little bit slow wifi connection, but it was alright.
8.8 Excellent
Pros: Comfortable beds and clean rooms Great location close to everything Good AC
Cons: No one to help with the bags.
7.5 Good
Pros: Piazza Inn is clean and comfortable and the located is great. The rooms are small however sufficient for a comfortable stay. They have a lift which is a bonus
6.7 Good
Pros: Receptionist girl is very helpful and have good english. Room is clean and tidy. Location of hotel is nice.
Cons: There is no curtain in the window. All lights of square is inside of the room in the evening, hard to sleep. Room is a bit small, tv channels are almost all local must have some international channels.
7.5 Good
Pros: - Location - Clean Rooms - nice bed - good breakfast
Cons: -unfriendly staff - loud neighbourhood Receptionist should learn to say ”Welcome to Georgia” and not to start by saying ”Oh, I have given your room to someone else”.
7.1 Good
Pros: The location it is very good and near from piazza clock , also there are many restaurants are near from the hotel
Cons: The room is small, and simple breakfast, the breakfast in another hotel, and does not have service to taker our bags to the room
8.8 Excellent
Pros: Location was amazing, clean and heart of the Batumi. Helpfull lady at the Reseption.
Cons: Room is little bit small and breakfast not enough.
8.8 Excellent
Pros: Lady from Reception ANA. She was very helpful even for booking transportation back to Tbilisi. She great in her job. Also I would like to mention MARIAMI from waitress staff. Very beautiful lady with nice manners.
Hotel Elegant - Batumi - Building
12
8.6 Excellent (135 reviews)
C$ 42+
Overview Reviews
Located 6 minutes’ walk from the city park and the Dolphinarium, this hotel in Batumi features free Wi-Fi and air-conditioned rooms with a flat-screen TV. There is also a 24-hour reception. Each room at Hotel Elegant has an individual design with bright colours and a sofa. Bathrooms come with a shower. The Elegant’s café serves Georgian and European cuisine, as well as a daily breakfast. The Black Sea coast and Seaside Boulevard are 10 minutes’ walk from Hotel Elegant, and Batumi Train Station is 6 minutes’ drive away. It is 5.5 km from Batumi Airport.
10.0 Excellent
Pros: Superb breakfast and very obliging manager , Marina Meskhi. We had a wonderful meal at a side street restaurant “Deliria” that Marina recommenced and we managed to stay an extra night.
7.1 Good
Pros: A small simple hotel in a good situation, almost a private house.
Cons: The breakfast was not bad, but we cannot choose anything.
6.3 Good
Pros: good wifi
Cons: there were no mirror in the room, old and teared towels. small room
9.2 Excellent
Pros: The location was very good, in a quiet neighborhood. The room was very nice and comfortable.
Cons: We haven't seen any other guests. It was very quiet The breakfast room was in the basement.
10.0 Excellent
Pros: Huge comfortable bed, great breakfast with jummy homemade jam and cake
8.8 Excellent
Pros: Quiet in back room
8.3 Excellent
Pros: Breakfast was amazing!
Cons: The beds were on the hard side.
8.8 Excellent
Pros: Good breakfast, nice hostess, speaks English a bit
3.8 Mediocre
Pros: Street view was good for a Guesthouse
Cons: No hot water on first night! Bedroom door difficult to close. Bathroom too small while bedroom had too much furniture. TV and WiFi below standard. Hotel landlady unable to speak English.
6.7 Good
Pros: The location was excellent. The landlady was helpful when we arrived and was always available. Generally clean with adequate facilities for the price.
Cons: The packed breakfast on the morning we left was very poor.
Golden Palace Batumi Hotel & Casino - Batumi - Building
13
8.4 Excellent (614 reviews)
C$ 65+
Overview Reviews
With a stay at Golden Palace Batumi Hotel & Casino in Batumi (Old Boulevard), you'll be within a 15-minute walk of Batumi Beach and Europe Square. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
9.2 Excellent
Pros: location was very good, right in the city center; nice building and friendly staff
Cons: the breakfast was not as good as expected; there were no parking spaces available in front of the hotel and had to look for somewhere else to park
6.3 Good
Pros: Breakfast very nice but only one tea allowed.
Cons: With Casino same hotel. No Lounge area.
10.0 Excellent
Pros: The location, the staff
8.8 Excellent
Pros: The location and friendly staff
Cons: The shower is slippery, breakfast, better to have’t somewhere else.
8.8 Excellent
Pros: Comfy, lovely view, big bathroom and very quiet room.
Cons: The TV kept freezing, but found a way to make it work.
7.9 Good
Pros: The reception and check in was good (they dont smile much..) The suit was big and clean . Room service are good Location is amazing near everything Breakfast is great Air condition would stop sometimes but was good Staff and service 6/10
Cons: The reception and check in was good (they dont smile much..) Annoying floor noise. I asked for my free water from reception but they ignored me and poor english language hard to understand Staff and service 6/10
10.0 Excellent
Pros: Everything
Cons: Nothing
9.2 Excellent
Pros: massage jacuzzi sauna bed location
Cons: bathroom and breakfast
7.9 Good
Pros: The location is great and the hotel is cheaper than most other options in the area. The small but comfortable room had coffee/ tea facilities and a good bed. Breakfast was fine.
Cons: Hotel smells like smoke and so did our room upon entering. A lot of light from outside creeped into the room and the curtains were too small. Thin doors, so you hear noisy casino guests and personnel in the hallway.
7.9 Good
Pros: Central location. 24/7 reception (checked in at 5am!). Reception staff can be hit and miss (check in girls were amazing while check out was a bit of a language barrier problem). Comfy rooms. Not so bad breakfast
Hotel Old Town Batumi - Batumi - Building
14
8.4 Excellent (461 reviews)
C$ 48+
Overview Reviews
With a stay at Hotel Old Town Batumi in Batumi, you'll be within a 15-minute walk of Batumi Beach and Europe Square. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
9.6 Excellent
Pros: Location, staff and rooftop are great! Especially considering the price! Would stay there again
Cons: Some touch-up could be done to the rooms but there was nothing that I didn't like
4.6 Okay
Pros: Location is good
Cons: Bathroom is very little.
9.2 Excellent
Pros: I liked the rooftop terrace and the good breakfast and good beds.
Cons: Nothing
8.3 Excellent
Pros: Location
Cons: Breakfast. The offered a lot of booze and it was very noisy, but there was no fresh bread and no fruit
8.8 Excellent
Pros: Location and breakfast.
7.9 Good
Pros: Everything was fine, basic, but fine. Location and staff were great. View from top restaurant is good.
Cons: The coffee was not good.
9.2 Excellent
Pros: Great location within an easy walk to cafes, sights and the beach. Managed to get an early morning swim in before having a great breakfast on the rooftop overlooking the city. Hotel management also provided a secure garage for my motorcycle
10.0 Excellent
Pros: 1) Don't miss the breakfast in top floor and go with your camera to the top level - with an outstanding view over the Batumi skyline. Breakfast was a nice mix of continental breakfast and local food. This lounge would be my favorite place to do breakfast with my friends, but it is 4000km away from my home. 2) We had some problems with our car (we lost a car sign on a bumpy road) and the hotel staff were extremely helpful. They arranged a meeting with the local police and helped us in translation of the situation. This saved us a lot of problems and time. This gave us a very professional view on hotel's service. 3) For me, it is a true 10/10 hotel.
Cons: The hotel is central in the very nice old-town. It is a night club area, but same it has some dubious "massage parlors". The ladies were sitting fully dressed in the shop windows, but it gave us an "Amsterdam feeling". For us guys, it was secure and OK, but some tourist women might not like this part of the city in the night. The city administration should have on eye on it, as it does not help Batumi's reputation.
8.3 Excellent
Pros: The owner was very hospitable and friendly. The roof top dining and sitting area is lovely with amazing views over the port. Breakfast is very good, with many options to choose from. The location is right in the midst of the old town within easy walking access to the seafront and sites of the city, as well as a good range of restaurants. Staff were helpful.
9.2 Excellent
Pros: Very attentive and accommodating staff, great location
Cons: N/a
Piazza Boutique Hotel - Batumi - Building
15
8.3 Excellent (347 reviews)
C$ 61+
Overview Reviews
Featuring free Wi-Fi and unique décor, this hotel is located in the clocktower in Batumi old city centre. It offers air-conditioned rooms with a flat-screen TV. It is only a 300-metre walk to the coast. Each room at Piazza Hotel includes an individual interior and a balcony with panoramic sea and mountain views. Bathrooms come with bathrobes and slippers. The property offers the Mimino Georgian Restaurant, European restaurant Marco Polo, La Brioche Café and the Quiet Woman Irish Pub. Guests can benefit from the entertainment centre for kids and adults called Piazza Wonderland for an additional fee. Set in the city centre, Piazza Hotel provides good access to such Batumi’s attractions, as Medea Statue, 6 minutes’ walk away. The 6 May Park with the Dolphinarium are 15 minutes’ walk from the hotel. Batumi Train Station is 10 minutes’ drive from Piazza Hotel, and it is 10 minutes’ drive from Batumi Airport. Kutaisi Airport is 120 km away. A transfer to both airports is provided upon request.
9.6 Excellent
Pros: A very cool hotel with a room in a clock tower! I had not one, but two balconies with amazing views. The clock tower was in the middle of the piazza, which had a number of bars and cafes. At night there was always entertainment. Breakfast was good and plentiful.
Cons: Nothing
9.2 Excellent
Pros: Great location
Cons: Very high music from the square. But quiet after 00.00. Even staying on the top floor the music was loud. The breakfast was a bit limited, no butter and not much bread.
7.9 Good
Pros: Location
Cons: Staff were slow in responding to emails, phone calls & to provide us with towels and other stuff
5.0 Okay
Pros: Location and view
Cons: Hygiene - rotten slippers which have yellow colors, pillows were also yellowish...found a grasshoper in the toilet.
7.1 Good
Pros: The room is nice decorated.
Cons: The breakfast is not nice and the noise from outside is high.
10.0 Excellent
Pros: It’s location is next to a beautiful park where guests have free access to the walking trails and the local market shops are across the pedestrian bridge in front of the hotel. There is also a thermal spa. The hotel is alongside a stream and has beautiful sitting areas and a artful cupola covered area. Parking is immediately close to the lobby.
2.9 Mediocre
Pros: I liked the view.
Cons: The restroom does not give a good impression. The sheets weren't fresh.
7.1 Good
Pros: Nice view from balcony.
Cons: Room very small. No kettle or arrangement for tea / coffee in the room. The main reception very tiny, no proper lounge.
5.0 Okay
Pros: the location, the staff are friendly.
Cons: the loud music from the piazza square every morning. poor house keeping, no coffee or tea at the room. its not bad.
7.9 Good
Pros: It’s a nice hotel, actually in a clock tour in an area called Piazza in the old part of town. The hotel was clean, the staff nice and the facilities good, although you can see that it’s been a number of years since it was build and some touch ups here and there would be needed (like the windows that don’t close the sound from outside).
Cons: For me it was not a big problem, but the piazza downstairs is noisy, there are 3 restaurants and live music until late. Like I said, for me not a problem but if you are sensitive to noice, you should know. The breakfast was ok, but it doesn’t do justice to the good Georgian food.
Era Palace Hotel - Batumi - Building
16
8.3 Excellent (218 reviews)
C$ 125+
Overview Reviews
Offering a sauna and an indoor pool, Era Palace Hotel is set in Batumi, a 10-minute walk from the Black Sea shore. Free WiFi is available on site. The rooms feature a balcony, air conditioning, minibar and flat-screen TV with cable channels. The bathrooms provide a hairdryer, bathrobes and slippers. Continental breakfasts are served every morning in the hotel’s restaurant, room service and breakfasts in the room are provided upon request. The dolphinarium is 650 metres from the property. Batumi Train Station is 9 km away, and Batumi Airport is 6 km from Era Palace Hotel.
7.5 Good
Pros: I like it so much
Cons: Nothing
7.9 Good
Pros: good location, good facilities,friendly staff
Jrw Welmond Hotel & Casino Batumi - Batumi - Building
17
8.2 Excellent (595 reviews)
C$ 119+
Overview Reviews
With a stay at JRW Welmond Hotel & Casino Batumi in Batumi, you'll be by the sea, within a 5-minute drive of Batumi Beach and Port of Batumi. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
8.3 Excellent
Pros: The Suite was very big and impressive. Room was clean and bed was very comfort. Panoramic view on batumi
Cons: Shower water was run out the glass, and water temp was unstable. Pillow was not soft. Spa pool wasnt look as photos
8.8 Excellent
Pros: +Excellent breakfast. +Nice view of the seaside. +Good location near the beach for a nice morning stroll. +Close to a complex of Turkish/Arabic restaurants.
Cons: Nothing.
7.5 Good
Pros: The breakfast was good. The staff was kind. The hotel was comfortable and had some nice amenities and views.
Cons: I think for a luxury hotel it needs to do some renovations. There is a lot that could be done quickly and cheaply on the surface level to improve appearance in the short term. There were many chipped door frames and surfaces that needed painted or repainted. And a deep cleaning and more detailed routine cleaning maintenance is in order, at least. However, a total renovation would be desirable before too long.
9.2 Excellent
Pros: Every thing, it was great time spend it here in Batomi, almost my stay in hotel because it was deserve to spend your time on it
Cons: No paper, pen and note to I can finish some of work But I believe if I request they will bring But I keep silent to make reason to didn’t work and enjoy with my vacation
10.0 Excellent
Pros: The staff is amazing, very kind and welcoming! The Rooms are big and comfortable, amazing sea view!
Cons: The security staff is a bit intimidating :(
4.2 Okay
Pros: Breakfast was good and the view from the terrace too
Cons: The bed room sheets were not clean, in-fact there was hair on them. The room had no slippers or towels in the washroom. On requesting them to change a very rude member of staff was sent that I had a very bad experience with. Eventually they resolved the issue but couldn’t change the blanket since they had no clean ones available in laundry. They didn’t have the baby cot either on the first night. The staff at the hotel was not properly trained and it was obvious
7.1 Good
Pros: The view from the room was amazing. It was clean and cozy as well.
Cons: The spa area is very disappointing and in a bad shape, especially the sauna. I would never recommend it. For this kind of establishment the staff could also be more professional. We called the reception serval times for requests. It took time before they reacted. They also didn‘t our room the second day. Another problem are the other guests who behaved like animals at breakfast: running around like crazy, taking too much fodd, being very noisy. If you want to have a calm stay in the morning, don‘t go there.
8.8 Excellent
Pros: Breakfast and the staff in the restaurant... They were always smiling and helpful in everything.. Enjoyed the breakfast because of them..
Cons: The service from the reception was very slow.. And they had lack of knowledge about there facilities availability..
7.9 Good
Pros: fast elevator,spa,hamam,restoran,location is good
Cons: all tvsets support YOUTUBE and wifi but it not connected to internet because admin told me it's security settings so I admin too and I can't imagine how somebody can hack server by tvset,who now how it? tv chanels translete from satelite and when sky cloudy we can't saw TV,don't have Russian TV kids chanels it's terrible for Russian family.I can calculate how many money owner invested in hotel and admin nullified all these efforts 14 flors 16 roms = 224 tvsets, tvset without wifi and youtube - tvset with it = 300 USD so it 50000$ thrown to the wind :) it's no good for business, in another place all tv connected to internet and have 5-7 russian kids chanels not dependet from cloudy
10.0 Excellent
Pros: Just one word...Fabulous!!
Piazza Four Colours - Batumi - Bedroom
18
8.1 Excellent (1,231 reviews)
C$ 37+
Overview Reviews
Piazza Four Colours is located in the centre of Batumi, 200 metres from the Black Sea coast. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and cable channels. Featuring a hairdryer, private bathroom also comes with free toiletries. Extras include a desk and a safety deposit box. Guests can benefit from the entertainment centre for kids and adults called Piazza Wonderland for an additional fee. At Piazza Four Colours you will find a 24-hour front desk, a bar and a mini-market. The on-site restaurant serves European and Georgian cuisine. Other facilities offered at the property include meeting facilities, luggage storage and shops. Batumi Airport is 6 km away, and Kutaisi Airport is 120 km from Piazza Four Colours. A shuttle service to both airports is provided upon request.
9.3 Excellent
Pros: the location and the structure of the hotel
Cons: thenight front desk clerk not so friendly, kinda rude.
9.6 Excellent
Pros: There's only one problem in this place - music is too loud!!!
Cons: There's only one problem in this place - music is too loud!!!
8.3 Excellent
Pros: Good location, the piazza in the centre of the complex was a great place to eat, drink, relax, room was small but comfortable.
Cons: The room had a safe which was ok for valuables but too small for a laptop
7.5 Good
Pros: Very nice and central located hotel.
7.1 Good
Pros: very excellent location.... good breakfast... lcomfortable beds..
Cons: until 12 oclock always sound cound from square
5.0 Okay
Pros: - Central location - Ok breakfast
Cons: - Rude and unprofessional receptionists - Loud music played on the Piazza every day from 10am till midnight ( guests should be informed in advance) - Poor internet connection in rooms
5.0 Okay
Pros: The hotel location is good, stunning building architect, modern and clean room,
Cons: Recepcionist was not smiling face, she was dour, and very serious, but the most important thing this hotel has no sound isolation, we hear all sounds all night long, conversations from the other rooms, water sounds from the other baths, and toilets...i think the hotel walls are made from paper!!!
10.0 Excellent
Pros: Locaction
Cons: Everything was fine
9.6 Excellent
Pros: Nice and helpful staff
Cons: Nothing
6.3 Good
Pros: Location
Cons: Loud Music all the time !!
9.2 Excellent
Pros: Perfect location, good breakfast, helpful crew, clean rooms, entertainment and restaurants are also good.
Cons: Have WiFi connection as it listed on the hotel brochure. Unfortunately internet connection not possible. I used internet very limited time and very slow. If internet is important for you. I definitely don’t recommend this hotel.
Grand Royal Apart-Hotel - Batumi - Building
19
8.1 Excellent (336 reviews)
C$ 45+
Overview Reviews
With a stay at Grand Royal Apart-Hotel in Batumi (New Boulevard), you'll be a 3-minute walk from Batumi Beach and a 3-minute drive from Batumi Dolphinarium. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
10.0 Excellent
Pros: We came late and there was girl Katia, she helped us a lot; in middle of the night we asked her to give us some missing stuff of the room and we called here 3 to 4 times but all the times she supported with smiling gestures.
Cons: Shower was broken but was not an big issue. Initially they showed us different room but they asked us, you go out and see the city we make your room available in couple of hours but when we reached they gave us other room instead. But alternative room was bigger but its beachfront view bit compromised.
10.0 Excellent
Pros: Really comfortable stay, clean room, nice view to the sea and city, breakfast was delicious. Recommended.
5.4 Okay
Pros: The view was great. The location was good, as we stayed 150 m from the beach and in walking distance to the city center (25 minutes on the boulevard). The hotel was hard to find because of unclear directions given on the booking itinerary.
Cons: The room was dirty and especially the bathroom. Towels had stains on them. Breakfast was served in a tiny room, not large enough to accommodate for several groups of guests.
8.8 Excellent
Pros: All rooms have sea view. Rooms are big with balcony facing the beach..
Cons: The room given was not clean, reception staff wasn't aware that the room he is allocated is not yet cleaned. They changed two rooms before finally allocating a room that was ready for check-in.
8.8 Excellent
Pros: Very nice location. Excellent view from the balcony. Good breakfast. Well equipped room. Good value for money.
Cons: The bathroom was not cleaned well. Some hair on the floor and we found some mold in the shower.
9.6 Excellent
Pros: Location is great.
5.4 Okay
Cons: 1. The room was not ready - no towels and pillowcases. We waited over half an hour and got torn towels. 2. The hotel refused to accept a credit card and demanded a cash payment only.
8.3 Excellent
Pros: Location by the seafront was great, as was the lighting in the room.
Cons: They had failed to clean the balcony before my arrival. On both days cleaning staff overlooked and failed to replenish my shower gel or stock the mini fridge.
6.3 Good
Pros: Modern building, good place and infrastructure.
Cons: Devil in details: stuff didn't clean the room during staying (7 days), too small breakfast room, hole in bedsheet, hole in sofa casing...
8.3 Excellent
Pros: Perfect location, sea view, good breakfast
Cons: Broken and uncomfortable sofa.
Antika Hotel - Batumi - Building
20
8.1 Excellent (136 reviews)
C$ 35+
Overview Reviews
Located 15 minutes’ walk from Batumi Zoo and Water Park, this hotel features free Wi-Fi and a 24-hour reception. Rooms at Antika Hotel include air conditioning. Each room is decorated in neutral tones and comes with a flat-screen TV. All rooms have a minibar, and bathrooms are fitted with a shower. The Antika and Kalakuri restaurants serve Georgian cuisine and offers a dietary menu upon request. The on-site snack bar offers drinks and snacks all day through. The Black Sea coast is 12 minutes’ walk from Antika Hotel, and Medea Statue is 15 minutes away on foot. Batumi Airport is 8 minutes’ drive from the hotel, and a shuttle service is provided on request.
5.8 Okay
Pros: The breakfast was good there is TV , shampoo and good wifi the balcony is useless , it is good for sleeping and taking rest with full busy days
Cons: Not that much clean with hair on the bed and bathroom, there is no elevator and my room was in the 4th floor
7.9 Good
Pros: Me and my husband stayed here for few nights.Room was clean,comfy bed,good shower,plus all toiletries.Massiv bonus balcony.Good walking location.Some of the staff struggles with English,but always will find someone who can help.
Cons: Hotel has link to the restaurant.Food is good.You can have your breakfast here for extra charge.Only one disappointment quite rood and ignorance waiters.Thats a shame,becouse both owners are really lovely people
9.2 Excellent
Pros: Hotel out of the centre so plenty of street parking available Good breakfast in restaurant next door to the hotel Aircon in room
Cons: No lift with rooms over 4 floors above restaurant and reception A bit dark on the stairwells at night time
9.6 Excellent
Pros: Very clean and location is perfect
Cons: Wifi doesnt work
9.2 Excellent
Pros: In hotel was kind staff. Rooms was clean. Nice balloons.
2.5 Mediocre
Pros: Hotel was with one word terrible. We could not sleep because of a lot of mosquitos in room. Hygien is bad. Reception was nit helpful and very rude. We had to stay there 6 nights but we mived to another hotel as mosquetos were everywhere and wad not possible to sleep even 1 hour. Too far from city center and beach. Please don t stay there.
Cons: Mosquitos in room. Cleanlinesss. Location. Bad reception, very rude. Everything was bad. Internet slow.
5.4 Okay
Pros: The hotel's location is perfect,almost everything is just a foot distance.
Cons: we had to climb the stairs carrying heavy luggage and no help was offered.