Bentong hotels

Pros: Very friendly and good services rendered by senior concierge staff. Overall services by house keeping staff are very good and to the details. Very friendly and courteous. Well trained.

Cons: Guests smoking in the waiting lobby at the non-smoking floor

Pros: Mr. Din from concierge is very good, friendly and helpful.

Cons: More movies

Cons: No wifi outside room

Pros: Spacious and good location

Cons: Better pillow

Pros: The spacious room

Cons: The price.

Pros: The staff was so friendly and helpful. The room was clean and comfortable with coffee maker, fresh fruits and hair dryer. The location was very convenient whereby near to skyavenue, street food and restaurant. The security and privacy was good because the lift only can be use by the guest with the room access card. I really enjoy the stay. I definitely will come back next round. Excellent service!

Pros: Spacious room

Cons: Nothing

Pros: Big room

Cons: There was no bathtub for 5 stars hotel

Pros: Most of things

Cons: Noisy out side

Pros: Service is top notch

Cons: Food can be improved

Pros: Room was nice and comfortable

Cons: Toilet do not have water jet hose as Muslim I prefer to use waterjet hose

Pros: My room not big enough as the picture showed.

Pros: New hotel, relatively. Not many people during peak season. Good gym. Good fitness program. Good breakfast at the all-day dining venue. Beautiful.

Cons: The breakfast service at tea room has to be improved in terms of service and food served. Noted it was during public holiday so there were many guests, but still.. Overall, some staffs are very nice and pleasant, but some are not so..guest oriented. We heard some drilling/fixing noise in the morning, near our room. Granted it was a Monday, but it was a public holiday.

Pros: Relaxation , especially the massage treatments is perfectly helps me destress my mind and have a nice sleep

Pros: Love the coffee machine in the room and service during breakfast

Cons: As muslim, we need bidet in the toilet bowl, at least to avoid wet floor in the bathroom. The staff forgot to entertain us for check in after we finished our welcome drink. So we have been left for few minutes

Pros: Bed is comfy, toilet is clean, every corner of the resort is picture-worthy, breakfast was decent.

Cons: The checkin/checkout system, the bed sheet is full of stains, toilet shower door is crooked, lack of information from staffs.

Pros: In overall, the property is relatively new and well maintained, compared to its neighboring Colmar Tropicale. Regardless, the amenities at Colmar is within walking distance from the Chateau. The overall concept of brick and mortar castle compound adds uniqueness to the stay. This is tastefully done to blend in with the surrounding greens and scenery. The morning and evening views are good, even if the area is not as high as its neighboring Genting. The orchids and plants puts you at ease the moment you enter the compound. The staff are most courteous and attentive, making your stay pleasant and memorable. The swimming pool is clean, and cleaned every morning. The gym equipment is relatively new and well maintained. The breakfast, although not as extravagant as other 5 star hotels in the city, has decent choices, some are claimed to be organic (healthy) as well.

Cons: Some rooms seem to be left empty and used as store room, perhaps due to low occupancy. There was no occupant but the doors are left unlocked throughout our stay. The breakfast spread lacks variety, the same menu for the 3-day stay that we had. Covered car park is limited. On weekends, the central courtyard (the glasshouse) is used to host functions - these could be noisy considering its distance to the rooms. Not of the fault of the property, but the surrounding areas lack food choices. The food at Colmar Tropicale is expensive and not good. To drive out to the nearest town, it takes at least 20-30 minutes downhill. Although children are now allowed, but the property is designed for spa / tranquility resort, hence more appropriate for couples and retires.

Pros: Isolated & peaceful.

Cons: Same breakfast menu which is disappointing. Housekeeping were not on time.

Pros: The view and scenery is nice

Cons: All shops closed early including 7E, nothing much to do at night

Cons: More Towel

Pros: The breakfast is awesome! So much variety! Love it!

Cons: The bedsheets & comforter got blood stains or some other stains! Please ask ur housekeeper to check properly before confirm the room is ready!

Pros: Early check in is possible Staffs are friendly The rooms are spacious, suitable for big family

Cons: Please improve on the cleanliness. Our bedsheet is stained. Not sure if its changed or not

Pros: 1 i like the scenery 2. the staff was friendly and helpful.

Cons: 1. there is not enough plug socket to charge our phone. the hotel should have extra plug near bed for visitor charging their phone. i do get that they try to replicate the french town but now its 21st century. power plug is nessasary to charge mobile device. should i say more? 2. the 1st day we arive, floor is dusty. 3. the breakfast buffet food is horible. its either too salty or bland.

Pros: The scenes,the building architecture and the weather The night performances was amazing 10star

Cons: There is no floor mat infront of the washroom The food that was serve during breakfast was fair

Pros: I like colmare tropicale because this a private place,very nice food..very nice place to stay then suitble for honeymoon..i like it.❣

Pros: The view only and the starbucks.

Cons: The cleanliness of the one bedroom suite is very poor. I understand that it's a vintage style hotel but it could have been better if the bed sheets doesnt have any spot. The toilet is dirty and the room is smelly.

Pros: Staff at the reception counter was polite and handled the check in process adequately. Rooms were comfortable enough.

Cons: Bathroom not elderly friendly as it has a bathtub. For elderly with mobility issues, they will have a problem going in for a shower. Bathroom gets wet easily and no mats were provided. Breakfast was ok. Food options were rather limited at the restaurants in general.

Pros: The good places for family stay. Have suitable families activities.

Cons: The dinosours theme park price so expensive.

Pros: Room clean

Pros: The bed not comfort for sleep. The head and neck is pain when wake up in the morning. Overall the staff is welcoming and clean. But when enter level 1, the corridor area have smoke smell, i thought there is people smooking nearby, but apparently not.

Pros: Environment around this area clean and easy parking lots

Cons: Not enough clothes hanger to use

Pros: Bed

Cons: A closet

Cons: Can feel the spring in the mattress. Pillow is thin/old. Towels are old. Pick up your own hairdryer at the reception.

Pros: Cleanliness

Cons: No

Pros: Everything...

Cons: nothing

Cons: Perfect even not too perfect but it's really good and comfort

Pros: location on top of Genting Highland.

Pros: quite a big room 700sqft for RM400+ is well worth it.

Cons: only down side is there is not enough shuttle bus to Genting.

Pros: Breakfast was met my expectations. Heated indoor pool was good.

Cons: I booked a deluxe room for 2 person. The room assigned to me was one of the connections room. The sound proof was not good as I can hear the shower and handphone message alert sounds from next door at 2am plus.

Pros: The service is good,nice view place, good foods, and great indoor heated pool

Pros: View. Breakfast surprisingly good. Away from the madness of the peak. STAFF were great and helpful. Shuttle to the peak.

Cons: Take note: One bedroom with kitchenette DOES NOT include cooking facilities. Not even an oven. They only provide microwave. No utensils and plates/bowls in room. Check in could be better managed. Too slow.

Pros: We was here for celebrate our anniversary and we loved hotel facilities and the not busy location. It was completely relaxing break for us.

Cons: Operator call unable to connect from room to complaint or place a request. our room toilet was leaking and unable to inform for immediate help. disappointed

Pros: The kitchenette & the view

Cons: Nil

Cons: The hotel room is not that clean. A musky smell. I booked a three bedrooms suite with bathtub but was not given one. I booked for two rooms and asked the staff for a breakdown of the charges but they said they don't breakdown the price as the hotel room charges are different everyday.. I don't understand, thought they are supposed to charge me from the date that I booked.

Pros: The bed

Cons: Extra pillow and towel

Pros: Location and facilities

Cons: Found few hairs on floor and one in towel.

Cons: Indoor theme park before is better then today

Cons: It's a budget hotel.

Pros: Bed confort

Cons: Wi-Fi and light

Cons: The fan speed couldn't be adjusted

Pros: Comfortable room

Cons: No WiFi

Pros: the hotel facilities

Cons: na

Pros: Location ...atmosphere and service

Cons: Nothing that i dont like

Pros: The location was great

Cons: There was no sign board The main entrance door with the security system didn't work on the first night and had to wait for another guest to open the door for us after waiting for 30 minutes.

Pros: location is good

Pros: new indoor - good for my son and my daughter - they enjoy

Pros: Nothing.

Cons: Hotel parking need to pay. Cant validate the parking ticket.

Pros: Splendid scenery

Cons: The food no variety and no taste

Pros: Breakfast is ok when you consider the price.

Cons: No parking available at the place. Need to pay by hour or by entry.

Pros: The room n the view was amazing with push greenery. The shuttle service to n fro from the bus terminal was helpful

Cons: This is the first hotel which for the price does not have wifi included. We were asked to pay for wifi. The breakfast was a wide spread. Just average in taste of the local cuisine. However, the coffee from the coffee machine sucked. Alot of noise above our room due to the pipes, which were not condusive for late in sleepers.

Pros: nice view and good facilities

Cons: This our second time at this resort but this time the room don't have a hot water for shower. Major plug point cannot be use.the food for breakfast not so.

Pros: Location great, golf course looks much improved and new cable car to the top of the mountain was a great experience

Cons: Not much to dislike, first visit there and was reasonably impressed

Pros: It’s super comfy bed and very spacey room, nice and quiet surrounding, super delicious and so many choices of food selection for breakfast

Cons: You have to pay for the parking which is very annoy for golf resort

Pros: Clean n comfy

Cons: Guest need to pay parking, meaning minimum to add rm36 for one night stay. Very bad

Pros:

Cons: It was from the worst experience I ever had . I will never never again reservation desk very unwilling to help .moreover the resturant was a mazing we founf an insect inside the food !!!!!!!!!

Pros: Is really a nice place to stay. And recommand travel with family and friend with kids

Pros: Hot springs pools

Cons: Very basic for price No shops in or near complex No restaurants nearby Onsite restaurant is more like a cafeteria, buffet style grab what you can. Food choices were not as good as advertised. Staff weren't that bothered.

Pros: Location.. very peaceful & free fr KL routine hectic life

Cons: The aircond was not cold..sweating inside room

Pros: poor wifi

Cons: I paid for a pool view, but been given directly cafe view. Room no 103. They consider as pool view because the cafe is beside the pool which is further right from my room, only 10 % pool view. The sink drainage is very very slow. And room is not sound prof, can hear other rooms door slamming, interupt during sleeping at night. Our occupant is 3 people with three single bed but the mug provided is only 2. TV and wardrop doors cannot properly closed. Very bad maintenace. Order room service, but waitress only sent at door, she refuse to bring the food into the room. But food is good. Breakfast average, but no control on people entering the cafe... no point giving out breakfast coupon but never ask for it... only pool is superb, the rest thumbs down.

Pros: The hot pool & cool pool only.

Cons: the location, bathroom not really clean, tasteless food. We stay for 1 night only and we have to order ala carte coz buffet only for group guest. We order mee goreng mamak and mee hoon goreng but the taste really horrible.

Pros: Came for the Hotspring and it was the highlight

Cons: The road from bentong town to hotel at night is total darkness without lamp post. Buffet breakfast wasnt good and a lot of flies.

Pros: The room is neat and clean.

Cons: Checking in took a long time and water in the shower area takes time to drain.

Pros: The hot spring pool.

Cons: Nothing

Pros: I like the location where it is in the mid of the forest.

Cons: The cleanness of the room was terrible as well as the toilet. The bedsheet comes with stain and smelly, the toilet floor has the stain as well. The power socket of the room was not enough.

Pros: Most of it... especially staff, friendly...

Cons: Add more indoor game with complete accessories.. ie, shuttlecock, ping pong net, carrom and its accessories.

Pros: Decent Room. I don't know how long I have to write to get the bar to green so I will just keep writing to get the bar turned to green. Back to what I like. The view is ok, the scenery is ok. The tv channel also ok.

Cons: I didn't have any cash on me and I found out that their credit card machine was damaged during that morning. This is a difficulty for me as I have been told I can pay by credit card and was saving my cash for other things.

Pros: I like a local eatery

Cons: The service at the reception. Firstly couldn’t pay by card. Then internet wasn’t working to pay online. Then when paying by cash didn’t have change. Then when wanted something to eat nothing available at hotel at 6.45pm. Also when booking this hotel We wanted the other Eyra Suria hotel with hot springs which we had travelled to be told we had booked the other hotel. Not pleased

Pros: nice riverside

Cons: heater does not fuction, ligth on and off at bathroom,dint have cup or glasess to drink, hot water need to take at cafe ground floor ( my room is 305).

Pros: Hot coffee served round the clock at the open dining area. I was able to have hot coffee at 5am before going for the ultra marathon event.

Cons: Shower was not hot. The room smelled moldy. The sheets and covers didn’t smell fresh either. I expected more for RM300/night.

Pros: Breakfast is fair for the rate given by the Hotel. Dont expect too much. Staff is friendly I love the river nearby

Cons: The building need to be painted, to old and yes its look scary at night To go to the river behind the building - we need to climb the stairs and walk down - car not allowed - pity for those who bring parents that are old Not allowed to do own BBQ - waste of nice place near the river

Pros: No kettle in room but you can take a coffee anytime at cafeteria.

Cons: No pool

Pros: nothing

Cons: Water tap corrode, you need to two hands to force turn the tap on. No iron (I mean the entire hotel) as I did asked the staff. No hair dryer. Towel is grey (not sure if the original colour) & soap bottle had stain (which i avoid using it)

Pros: The location was hard to find but it worth the trip. However, there are few things you can do while you are there and it is like guest house. it is very quite place and do think that it is best for honey moon couple.

Cons: breakfast and the towels where old in bathroom. disconnect of wifi

Pros: Quite. Peaceful. Internet facility

Cons: Coffee. Limited front parking space. Pool not working. Distance to walk to reach river + climbing - driving not alowed

Pros: Cozy place & good service by staff

Cons: The hotel management not doing proper maintenance of hotel. Poor toilet, dirty bedroom. My family need to change about 3 room to find the right 1. Other room have many toilet problem.

Pros: Breakfast is too simply, locationt quite noisy

Pros: Location was reasonably good

Cons: everything about this hotel is awful. Very rundown hotel. You pay so much but you get a room far more worse that a low budget hotel. Rooms are so filthy. Paint on wall are peeling off. Bathroom ceiling leaking and it is dirty. Wall painting are stained. Bed covers are stained. Horrible experience. Breakfast spread not much and not even refilled when finish.

Cons: Condition

Cons: The food was bad and the room wasn't sound proof. And even the sink in the bathroom was cracked. The shower head in the bathroom was rusty and mossy. I'm dissapointed

Pros: The reception was courteous and helpful. They ease my check in process even though I arrived very early. The location was accessible to major attractions.

Cons: It was 2 to 4 am in the morning, yet the noise came from the super car and big bikes testing their machine, not the hotel fault but it disturb my resting time. A lot need to be improved with regards to the room condition and also the bathroom.

Pros: very worst hotel in genting highlands, not recomended

Cons: very worst hotel in genting highlands, not recomended

Pros: Valueable, nice place and nice ataff

Cons: None

Cons: Not worth for money. Really disappointed with the room. And the breakfast was very poor.

Pros: Not that worth for the money we pay. .

Cons: So so too many rules like 5 star hotel. .facilities are bad. .heater not hot, bath tub no stopper. .towel are thin. .

Pros: Nature around the resort

Cons: Hygiene is not as expected

Pros: lake side

Cons: the environment is not clean and the fasiliti also not good for family,the staff also not friendly

Pros: Clean!

Cons: Fantastic!

Cons: The arrogant who talk bad about the customer Dirty and Old Furniture

Pros: Natural water stream near the faciility

Cons: Room not well maintained. Cleanliness is a big issue. Room bed sheets smelly.

Pros: The location is strategic with nice environment

Cons: The property should be managed proper and the facilities can be improve

Pros: Provided nice breakfast. The staff were very nice and accommodating. Hassle free check in. Enjoyed feeding the fishes in the lake from the balcony. Value for money.

Cons: The air conditioner didn't seemed to have a remote control. Since the room has fans we couldn't turn off the air conditioner and was freezing the whole night.