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|Distance to city centre||21.9 km|
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The concierge, Sania, explained me various information clearly and kindly.
The location near Chania was good and the concierge service was very professional and gave us good advice for trips in the area. The room we had was big and quiet enough.
This property caters much more for families with young children and had the feel of a hotel that was part of a package holiday rather than a 5 star resort. The staff was friendly but some looked like they would rather be in a different job. The furnishings for a 5 star hotel were cheap and in need of maintenance. The water in our shower didn’t drain properly and the furniture, being mostly white in our room and throughout the hotel was dirt stained from use. The main breakfast area was huge and had the feeling of a canteen. The Cretan breakfast room was much smaller and more pleasant. In all this hotel is not how it how looks in the pictures.
The pool in the suite was fine and the Asian restaurant was good. The hike which was arranged by the gym was good.
To start with the description of the hotel on booking.com or the hotel website were completely not accurate. The resort and am using the word loosely was a through back to the 80s. The room phone was not working and it took 2 days to fix. The shower light turns off after 10min and no one fixed it. 4 times there was power outage. When we asked for an upgrade for our second room the extra was higher than both the hotel website and booking. On the website it mentions water sport activities but that was 20min drive. It’s mentioned the resort has 4 pools but never mentioned that 2 of them are across the road on the other side. For the price paid you would expect much more than what’s on offer. An absolute rip off
We were upgraded to a deluxe suite when we arrived. Great choice at breakfast. Pool lovely.
No iron in the room.
Absolutely loved every moment at this hotel, the staff is EXEPTIONAL everyone is SO lovely! The hotel is so clean and simply beautiful, I will more than definitely be going back! The food is absolutely unreal, real cretanian breakfast oh my Jesus it was soooo good and the pizza from the Italian (that’s all we had lol) was better then in Italy, the Asia resteurant was banging too. Had the best experience, I came here for my birthday and I wasn’t disappointed, even gave me a cake☺️ Thank you so much Avra! We will be back!
One of the questions above was ‘how was the facilities’- an outside bar that stays open for longer would be great And comfort- the pillows are super uncomfortable :( otherwise bed covers etc super comfy!
With a stay at Avra Imperial Hotel in Platanias, you'll be connected to the convention center, within a 15-minute drive of Platanias Beach and Orthodox Academy of Crete. Featured amenities include complimentary wired Internet access, express check-in, and dry cleaning/laundry services. Free valet parking is available onsite.
based on 985 reviews
Things to Know
- Clean rooms
- Spacious rooms
- Friendly atmosphere
- Great menu
Policies vary by room type and provider.
Reviews about Avra Imperial Hotel
Most Popular Landmarks
- Botanic Park & Gardens of Crete 20.1 km
- Nea Chora Beach 20.6 km
- Firka Fortress 21.4 km
- Nautical Museum of Crete 21.5 km
- Chania Lighthouse 21.6 km
- Etz Hayyim Synagogue 21.6 km
|Chania Souda||33.5 km|