Alajuela Car Rentals

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Alajuela car rental reviews and directory

Ace
ace
Car rental reviews:
Okay (5.1, null reviews)
Car rental locations in Alajuela:
1 location
Ace
Locations in Alajuela
Across from Hampton Inn Hotel
+506 2431 2424
  • 4.3
  • 6.6
  • 6.3
  • 4.2
  • 3.9
Recent reviews
4.4 Okay
30 Mar 2017
Terrible customer experience
Pros: The car was good but we could have got that anywhere
Cons: On your website when booking the car youare advised to pay for insurance, which we did as per this recommendation. When we turned up to collect the car, Ace told us this insurance we bought through your recommendation didn't count and we had to pay an extra £400 for their insurance otherwise we couldn't leave. This was not mentioned anywhere at booking and should never have been advised by you online to purchase an insurance that didn't work for the car!! So not only did we waste £144 on insurance that was totally redundant, but the car itself was 3 times more than proposed. Rest assured we will never use yours or Ace's service again
2.0 Mediocre
4 Jan 2017
Avoid
Cons: The SUV that I reserved was not available. I flew all the way from the states with a surfboard and they couldn't provide the vehicle I reserved to fit my board. The service team did not show any remorse. They offered to pull up a standard car to see if the board would fit. We waited 30 minutes for this occur before we left and rented from another company. From my research, this happens quite often. I suggest spending the additional money and renting somewhere else.
10.0 Excellent
29 Jan 2017
Pros: I was unable to rent due to certain cicumstances and was still able to get a full refund. Very satisfied customer
10.0 Excellent
21 Feb 2017
Pros: Louis greeted us at the desk-he was so HELPFUL, giving us wifi trying to call our hotel and calling a taxi for us. This might sound as if it was easy to help but there seemed to be a problem in every situation. He kept a smile and just kept helping us!!!! Did I mention we were very late because of traffic? We felt very comfortable with him and we feel his customer service was A+5star. Thank you. Car was clean and efficient. Return was smooth ,we had to call because we were going to be over an hour late(nearly 2,after traffic), and there was no problem.
6.0 Good
22 Feb 2017
Expect added fees
Pros: I liked that the car held up during our trip.
Cons: They added an extra required $20 a day fee I did not expect. They had no shuttle waiting for us at the airport. We had to get other car rental representatives to call them for us.
4.4 Okay
26 Feb 2017
Beware! They will use every trick to separate you
Cons: If you use this company, be prepared to be ripped off. I purchased insurance beforehand when I made the reservation, but when we arrived they said that I had to purchase a different one for nearly $300. Then, after we drove off with the car, I noticed that the fuel tank was only half full, but they had marked completely full on the paperwork. Finally, since I declined additional insurance (beyond the $300 above), they put a $3000 hold on my card.
4.8 Okay
27 Feb 2017
Watch out
Pros: Pick up and drop off
Cons: Please read on - 2 items to watch out for! We returned the vehicle, removed our luggage and left the emergency car kit with a flasher, yield sign, etc. in a bag in the car. I went inside and returned the key. the attendant came and inspected the vehicle and everything checked out except the emergency car kit was missing. I told him that only minutes earlier the kit was there. I asked if it was possible that they removed the kit from the vehicle and he said no. I talked to other employees and got the same response. ACE was determining the charges when I loudly protested the event. Unfortunately I don't speak or understand Spanish (shame on me!). Then I saw one of ACE's employees that came from a different direction and returned the kit. There was no explanation from ACE, just a sorry statement. I am not accusing ACE staff of a set up to charge me more but why would you remove a kit that stays with the vehicle and when I asked if they could have removed it and I was told no by more than one person. Issue #2. We did not purchase insurance from Kayak since it did not say it was mandatory or I missed it. My rental charges were $73 and ACE demanded $549 for the full insurance coverage for 6 days. At Kayak site it was $54. I have insurance coverage with my own policy and with my credit card but ACE insisted that I had to purchase their policy or they would not rent to me. I finally paid $200 and a $3000 deductible charged on my credit card. It was my bad not to buy it online for the lower amount but to charge 1000% is robbery.
2.0 Mediocre
5 Mar 2017
Terrible service and a total rip off
Pros: Nothing
Cons: We booked our car and insurance with Ace and scheduled our pickup for around noon on the day of our arrival. Our flight was delayed an hour and it took forever to get a shuttle over to the off site rental place, so by the time we arrived it was around 2. The agent told us that our reservation had been canceled and our car was no longer available, but said we could rent a car for 4 times the amount that we had originally paid. I would not recommend renting through this company, I heard from others on our trip that this is a typical tactic they do--cancel your reservation and charge much more for the same rental-- especially to groups of female customers.
2.0 Mediocre
10 Mar 2017
Worst experience ever
Pros: Nothing
Cons: Horrible customer service. They knew I needed a car and took advantage of me. They also did not honor the Kayak price or insurance.
5.6 Okay
22 Mar 2017
Costa Rica
Pros: clean reliable car, airport shuttle, and drop off were fine.
Cons: Were not notified of mandatory insurance charges in Costa Rica at booking, which amounted to an extra $200 when we came to pick up the car. The agent was unable to explain the charges, only that "we have to pay them because it is mandatory". Our reservation details quoted $11/day for optional insurance, but said nothing of this mandatory fee. Be aware
Payless
payless
Car rental reviews:
Okay (4.7, 19 reviews)
Car rental locations in Alajuela:
1 location
Payless
Locations in Alajuela
600 M East Of Casino Fiesta
+506 2432 4747
  • 3.2
  • 6.8
  • 5.6
  • 5.2
  • 2.8
Recent reviews
3.6 Mediocre
8 Sep 2016
A Big Scam
Cons: They made me purchase insurance even though I already had pay it ahead of time thru a third party company. They said that the minimum amount I had to pay per day was $40 dollars otherwise I couldn't rent the car.
4.8 Okay
9 Jan 2017
Pros: Drop off location was fine.
Cons: Pickup location "insurance" requirement - see my previous post.
2.0 Mediocre
15 Apr 2017
Didn't rent
Pros: Office was closed when we arrived late because of plane delay. No message sent to our email. Luckily, Dollar rental was still open and had a car for us - excellent experience with them.
7.2 Good
4 Jun 2017
Cons: The Costa Rican mandatory insurance was not included in part of the cost. Also, the brakes were very spongy, forcing me to use the emergency brakes down steep hills.
6.0 Good
27 Jun 2017
Bait and Switch
Pros: Availability of vehicles on hand and excellent customer service.
Cons: The cost that was presented during the online booking process did not remotely come close to the actual cost during the car rental pickup. I ended up paying close to $1,000 overall. Also, I paid for full coverage for car insurance online as part of the online booking process so it can be ready upon pickup. But Payless did not honor the online car insurance purchase and therefore in order to finalize the car rental transaction with Payless I had to purchase their car insurance. Although Payless provided great service and had excellent cars for rent I did not appreciate the blatant disparities in cost and having to purchase 2 full coverage car insurances. I don't see myself renting from Payless again.
Economy Rent a Car
economy
Car rental reviews:
Mediocre (2.0, 5 reviews)
Car rental locations in Alajuela:
1 location
Economy Rent a Car
Locations in Alajuela
Alajuela Airport Boulevard
506-2299-2000
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
26 Feb 2017
FRAUDELENT!
Cons: The reservation was booked on Kayak.com for approximately USD $144 for 2 days. Upon arrival they claimed to have absolutely no inventory, then, after waiting ~2 hours, they colluded with a partner rental company and charged my credit card USD $1,000.00 for a 2 day rental. Criminal!
Adobe Rent A Car
adoberentacar
Car rental locations in Alajuela:
1 location
Adobe Rent A Car
Locations in Alajuela
San Jose Airport
Budget
budget
Car rental locations in Alajuela:
2 locations
Budget
Locations in Alajuela
300 West Of Apo Holiday Inn
+506 2436 2010
3km From Intl Apo
+506 2436 2000
GREEN MOTION
greenmotion
Car rental locations in Alajuela:
1 location
GREEN MOTION
Locations in Alajuela
ALAJUELA AIRPORT Office is located across from Hampton Inn Hotel
+506 2441 1411
keddy by Europcar
keddy
Car rental locations in Alajuela:
1 location
keddy by Europcar
Locations in Alajuela
San Jose Airport
L&M Car Rental
lmcarrental
Car rental locations in Alajuela:
1 location
L&M Car Rental
Locations in Alajuela
500mts From Airport
NU Car
nucar
Car rental locations in Alajuela:
1 location
NU Car
Locations in Alajuela
1.4km E. Of Holidayinn Express
+506 2442 6000
Right Cars
rightcars
Car rental locations in Alajuela:
1 location
Right Cars
Locations in Alajuela
San Jose Airport
Target Car Rental
targetcar
Car rental locations in Alajuela:
1 location
Target Car Rental
Locations in Alajuela
San Jose Airport
U-Save
u-save
Car rental locations in Alajuela:
1 location
U-Save
Locations in Alajuela
600MTS EAST FROM CASINO FIESTA RIO SEGUNDO.
506-2430-4648
25 travellers who rented a car in Alajuela gave the car agency they used an average rating of 4.9

Car Rental Locations in Alajuela

Alajuela