Cons: The SUV that I reserved was not available. I flew all the way from the states with a surfboard and they couldn't provide the vehicle I reserved to fit my board. The service team did not show any remorse. They offered to pull up a standard car to see if the board would fit. We waited 30 minutes for this occur before we left and rented from another company. From my research, this happens quite often. I suggest spending the additional money and renting somewhere else.
29 Jan 2017
Pros: I was unable to rent due to certain cicumstances and was still able to get a full refund. Very satisfied customer
21 Feb 2017
Pros: Louis greeted us at the desk-he was so HELPFUL, giving us wifi trying to call our hotel and calling a taxi for us. This might sound as if it was easy to help but there seemed to be a problem in every situation. He kept a smile and just kept helping us!!!! Did I mention we were very late because of traffic? We felt very comfortable with him and we feel his customer service was A+5star. Thank you.
Car was clean and efficient. Return was smooth ,we had to call because we were going to be over an hour late(nearly 2,after traffic), and there was no problem.
22 Feb 2017
Expect added fees
Pros: I liked that the car held up during our trip.
Cons: They added an extra required $20 a day fee I did not expect. They had no shuttle waiting for us at the airport. We had to get other car rental representatives to call them for us.