Pick-up location | Amarillo |
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Car types | Full-size, Intermediate SUV, Standard SUV |
Rental locations | 13 |
Airport locations | 7 |
Popular agencies | Enterprise, Avis |
Full-size | C$ 101/day |
Standard SUV | C$ 209/day |
Intermediate SUV | C$ 267/day |
7.1
Good
33 reviewsCleanliness
6.3
Comfort
6.7
Pick-up/Drop-off
8.1
Value for money
7.3
2 locations in Amarillo
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2.0 Mediocre
May 2021
Pros:
Went to go with my grandma for her rental car for her brother funeral, which she has a car, But she wanted to rent. The guy was not helpful and didn’t listen to her at all and if she wasn’t there I would’ve gave that guy the business but we were in a rush and didn’t have time for that. We made reservation weeks ago and the guy gave me a hard time cuz I was gonna be there maybe as a second driver cuz she doesn’t need to tell the guy she had surgery between the legs in January and might need a break and that’s why I was gonna go with her not take my truck and go to the funeral myself but she needed the obvious help so I did go with her, it’s at the airport on the other side of town the guy really could’ve made the extra effort to add me as a driver or whatever you do inthe system it was so Uncourteous I was taken aback, so had to make a whole mother reservation with enterprise (not the airport everyone seems to be arrogant and so full of themselves there) so had to drive to i27 and 45th location then to their I-40 and Soncy Which they only charged us an extra 15 dollars a day and were super helpful the guy was pushing up rental cars like it’s his job or something What a crazy idea go bing the people what they want, but anyways then I dropped it off two days later with gas and clean and responsible use and There was no issue the fact that the guy at Avis didn’t even try and was so weird about it my grandma was getting so worked up about it, I did not approve if we weren’t in a hurry,I would’ve had to talk with him. I didn’t care this way or the other if it was Avis or enterprise I used to get rentals when I flew out of town every weekend But I don’t do it anymore cuz of crap like this guy pulled, just a rude asshole I bet you he acts all happy when he goes to his moms house and acts polite and nice but to another woman whose someone else’s moms mom no courtesy I see what kind of people he is and I won’t even come Down there to do business I’ll go out of my way to say how crappy that fool was every time someone asks about a rental car. Guy was a jerk and creepy to talk to, and I used to do prison ministry I’ve seen the type to I wouldn’t leave him alone with kids.Cons:
Give the people their reservation They made weeks ago, tweak the damn reservation in the computer don’t leave people hanging cuz it’s easy to say “sorry we don’t allow you yada yada yada” but instead “one moment let me see what I can do” and if not fine okay but not just rude as a fart from the get go10.0 Excellent
May 2021
Pros:
The staff was friendly and helpful. Check out of car was quick and efficient.Cons:
No issues to note of.6.0 Good
Mar. 2021
Pros:
Great quick friendly check in despite the computer being down.Cons:
The car smelt like cigarettes. Leaving the airport on the chip seal road the car was very loud but I assumed it was just as it was a new road so the small pebbles we're making the noise. ~20 minutes later when I got on the highway the car was making a sound like the wheel was going to fall off or something. I pulled over and verified the wheels were all tight and assumed it was a pebble from the road stuck behind the brake shield and was too far from the airport to make it to my destination in time. The noise came and went depending on speed and eventually turned into a very loud dragging noise. I pulled over and looked under the car to find a splash shield was dragging under it. I was able to tear it off and all noises were gone. Can't believe Avis let the car leave this way, I am glad I am a mechanically inclined person to find and resolve this issue.10.0 Excellent
Nov. 2020
Pros:
Staff was very welcoming, I couldn’t ask for more. Thank you sir for making our transition smooth and going out of your way to meet our needs. He also recommended the best family owned restaurant el tajavan.5.2 Okay
Oct. 2020
Cons:
I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.9.2 Excellent
Apr. 2019
Pros:
Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.Cons:
I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.7.1
Good
21 reviewsCleanliness
6.7
Comfort
7.1
Pick-up/Drop-off
7.1
Value for money
7.1
2 locations in Amarillo
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10.0 Excellent
Apr. 2021
Pros:
friendly, helpful, and timelyCons:
nothing8.0 Excellent
Nov. 2020
Cons:
Check in and check out was kind of slow.8.0 Excellent
Aug. 2018
Pros:
The car was comfortable, had cruise control, was in great condition and made our trip easier. We got a good weekly deal on the car that made it easier to pick up and return as well. Staff was courteous and added on AAA benefits to reduce our rate after booking as well.Cons:
Really don't have anything to complain about with this rental!6.0 Good
Jul. 2018
Pros:
It was cleanCons:
It was not a very nice car considering I reserved a larger car. It had no power. And in that catagory I have gotten much nicer vehicles.10.0 Excellent
Mar. 2018
Pros:
Car was clean. Was not the Toyota I was expecting but it was okay. Staff was polite and helpful.Cons:
Would have liked SiriusXM and GPS. Next time will ask.2.0 Mediocre
Sep. 2017
Cons:
Rented a car at AMA airport thru Kayak. You booked a reservation in downtown Amarillo. Hertz stuck it to me to get at the car at AMA airport instead of downtown ($200/ day). Will never use Kayak again.4.1
Okay
15 reviewsCleanliness
4.3
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
4.0
2 locations in Amarillo
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2.0 Mediocre
May 2021
Cons:
They gave thge car away cause I was late. I was not late and everything was on time. I looked into it further and they have a reputation for doing the same thing. So I was without a car. Luckily Uber is big there.2.0 Mediocre
Mar. 2021
Pros:
yes, the rental place was totally out of vehicles in spite of my reservation. will not use Budget gain at this location.Cons:
having a vehicle and available when you said I could have one. it was well past closing time when I finally got one from Enterprise.2.0 Mediocre
Mar. 2021
Pros:
no she was rude and cancelled my car...ruined my trip!Cons:
They don't take debit cards, the only places that were open on sunday were out of cars. My trip was ruined! I booked online ahead of time and should have been notified.6.8 Good
Nov. 2020
Pros:
The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.Cons:
Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.7.2 Good
Feb. 2017
Pros:
I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.Cons:
Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain. Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental. I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.6.4 Good
Oct. 2016
Pros:
Friendly, helpful, hardworking, courteous people.Cons:
Car had unsightly body damage. Tank was supposed to be full and was only 3/4 full.4.0
Okay
13 reviewsCleanliness
5.2
Comfort
4.0
Pick-up/Drop-off
3.6
Value for money
4.0
4 locations in Amarillo
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2.0 Mediocre
Dec. 2020
Pros:
its poor and imprecise service at work10.0 Excellent
Oct. 2020
Pros:
Staff was very courteous and helpfulCons:
No improvement or recommendation2.0 Mediocre
Sep. 2020
Pros:
The air outside was pleasantCons:
Staff at 45th and Western came across as unprofessional severely lacking customer service skills. If I was there boss they'd been looking for new jobs3.6 Mediocre
Apr. 2017
Cons:
I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.8.4 Excellent
Mar. 2017
Pros:
The car was clean and sufficient for our needsCons:
It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.10.0 Excellent
Mar. 2017
Pros:
The car was reasonable on fuelEasirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Amarillo
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Amarillo
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Amarillo
Most popular car type | Economy |
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