Was not able to pick up my car this company has no office they work out of a parking lot . The parking attendant told me they are notorious of not showing up for their clients after waiting and walking around the parking lot and calling their number three times I gave up and went with a real company. It’s a shame that a big company like kayak would partner with a company out of parking lot / I’m very disappointed need my full refund and an apology keep in mind it was 40 degrees in Casablanca that morning got sick from standing in that cold
They did not have a car ready. There was one car with broken headlight and not safe. They did not have any other car available for the size we had booked. We cancelled but our money did not get any refund. There is no number to call and ask for refund. That was a very painful experience.
First, they have no office at the airport. It is in the boot of a car, when they do show up. Second, nobody was there to greet us even though we requested a late pick-up which was accepted. We had to stand in the middle of a parking lot, at midnight, for one hour until they came following multriple phone calls. Third, the car was not what we had ordered/reserved and we were told that's all they had. Finally, there was barely enough petrol to leave the airport parking lot, which we had to pay for!! We certainly will not rent from them again.
I absolutely don't recommend this company, worsr experience I ever had!
I don’t know where to start. First, they have no office at or near the airport. It’s a couple of guys in the back of a van and it took me half an hour walking around with my luggage to find them with no assistance from their side even after I called them twice. Also, I paid for an SUV car (Kia Sonic or similar) and they gave me a very small car (Dacia) and told me it’s the only car they have. They also made me pay for parking to get the car out of the airport parking lot. I wouldn’t rent from this company again.
The agent wasn't there and we didn't get a car after our arrival. There is no formal office. Apparently the car agent works out of his car in a parking lot. The phone number online for ADDCAR doesn't work. It is a number somewhere in Albania. I tried to get intouch with the ADDCAR many times before pick up but was not successful. I will contact visa to get a refund. I ended up renting a car from Budget.
