Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Excellent service?
Pros: The service was excellent. Would return the next time I'm in Bellingham.
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10.0
Great customer service.
Pros: Staff was friendly and helpful in getting us the car we needed.
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8.8
Pros: Nice person at the desk.
Cons: Drop off in Bellingham WA airport was awkward. Signage is fine until the last 1000 yds., then it becomes virtually invisible in the dark. I circled the airport 3 times. The nice woman at the Enterprise desk (the only person in the entire rental area at 7:15 am BTW) suggested that this invisibility is a common problem; (Fix it, Enterprise, make a new sign) Returning a car is a bit "loose" - park it wherever - but that was fine with me..unless there's a problem later that I don't know about
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8.0
Bellingham employees are superior
Pros: The type of car reserved was available, the car was clean and the employees were pleasant and helpful.
Cons: There were minor electrical problems with the car. The seatbelt alert was not working, I inadvertently drove off with my elderly aunt no seatbelts in.
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2.0
No options
Pros: Nothing
Cons: No great options for luxury cars.
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10.0
Very pleased with the service.
Pros: The lady that helped us was super nice and professional.
Cons: Nothing
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6.0
Inform your employees
Cons: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
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10.0
Great experience :)
Pros: The pick up point was easy to find and get to. The guy (Alex) at the pick up point was very friendly and helpful and told us we could drop off at another, for us, more convenient location (which was also easy to find) for a small fee which proved to be extremely valuable because we accumulated lots of luggage! He didn't press us to take out any of the "usual" car hire add-on's, he asked once and when we said no he didn't ask further. The car was new, clean and reliable, we drove over 5000 miles and there was no issue. We found the online booking very easy and would recommend to everyone.
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2.0
Pros: Cancellation was great and went smooth
Cons: I typed in Abbotsford, BC Canada for the car rental, and received a rental from Berllington USA!!!! This is not something we personally deam as acceptable. If we type in a specific location, we expect to get rental pricing only for that location.
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10.0
Pros: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
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9.6
Pros: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
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10.0
Pros: Fast easy
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10.0
Excellent service?
Pros: The service was excellent. Would return the next time I'm in Bellingham.
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10.0
Great customer service.
Pros: Staff was friendly and helpful in getting us the car we needed.
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8.8
Pros: Nice person at the desk.
Cons: Drop off in Bellingham WA airport was awkward. Signage is fine until the last 1000 yds., then it becomes virtually invisible in the dark. I circled the airport 3 times. The nice woman at the Enterprise desk (the only person in the entire rental area at 7:15 am BTW) suggested that this invisibility is a common problem; (Fix it, Enterprise, make a new sign) Returning a car is a bit "loose" - park it wherever - but that was fine with me..unless there's a problem later that I don't know about
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10.0
Very pleased with the service.
Pros: The lady that helped us was super nice and professional.
Cons: Nothing
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10.0
Great experience :)
Pros: The pick up point was easy to find and get to. The guy (Alex) at the pick up point was very friendly and helpful and told us we could drop off at another, for us, more convenient location (which was also easy to find) for a small fee which proved to be extremely valuable because we accumulated lots of luggage! He didn't press us to take out any of the "usual" car hire add-on's, he asked once and when we said no he didn't ask further. The car was new, clean and reliable, we drove over 5000 miles and there was no issue. We found the online booking very easy and would recommend to everyone.
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10.0
Pros: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
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9.6
Pros: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
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10.0
Pros: Fast easy
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2.0
No options
Pros: Nothing
Cons: No great options for luxury cars.
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6.0
Inform your employees
Cons: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
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2.0
Pros: Cancellation was great and went smooth
Cons: I typed in Abbotsford, BC Canada for the car rental, and received a rental from Berllington USA!!!! This is not something we personally deam as acceptable. If we type in a specific location, we expect to get rental pricing only for that location.
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