Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
No options
Pros: Nothing
Cons: No great options for luxury cars.
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10.0
Very pleased with the service.
Pros: The lady that helped us was super nice and professional.
Cons: Nothing
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6.0
Inform your employees
Cons: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
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10.0
Great experience :)
Pros: The pick up point was easy to find and get to. The guy (Alex) at the pick up point was very friendly and helpful and told us we could drop off at another, for us, more convenient location (which was also easy to find) for a small fee which proved to be extremely valuable because we accumulated lots of luggage! He didn't press us to take out any of the "usual" car hire add-on's, he asked once and when we said no he didn't ask further. The car was new, clean and reliable, we drove over 5000 miles and there was no issue. We found the online booking very easy and would recommend to everyone.
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2.0
Pros: Cancellation was great and went smooth
Cons: I typed in Abbotsford, BC Canada for the car rental, and received a rental from Berllington USA!!!! This is not something we personally deam as acceptable. If we type in a specific location, we expect to get rental pricing only for that location.
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10.0
Pros: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
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9.6
Pros: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
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10.0
Pros: Fast easy
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2.0
Avoid kayak
Pros: We wanted a car at the airport, but kayak booked us a car in town. We will avoid kayak in the future.
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10.0
Awesome
Pros: Easy pick up easy delivery.
Cons: Nothing
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9.6
Great
Pros: Helpful, friendly, a good car with low miles, and inexpensive.
Cons: The only thing that would have made it better is if they were open 24 hours.
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8.8
Bellingham Airport Enterprise location
Pros: Very friendly and efficient staff checked me in quickly.
Cons: When you arrive at the Bellingham airport, there is a sign saying "RETURNS." After that, you're on your own, with no instructions or signage to do anything! Signs should tell the returning customer to lock the car, note the mileage, and proceed inside to the Enterprise desk. Other airport rental car returns have staff meet the returning drivers to check in and inspect the car.
review from
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10.0
Very pleased with the service.
Pros: The lady that helped us was super nice and professional.
Cons: Nothing
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10.0
Great experience :)
Pros: The pick up point was easy to find and get to. The guy (Alex) at the pick up point was very friendly and helpful and told us we could drop off at another, for us, more convenient location (which was also easy to find) for a small fee which proved to be extremely valuable because we accumulated lots of luggage! He didn't press us to take out any of the "usual" car hire add-on's, he asked once and when we said no he didn't ask further. The car was new, clean and reliable, we drove over 5000 miles and there was no issue. We found the online booking very easy and would recommend to everyone.
review from
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10.0
Pros: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
review from
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9.6
Pros: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
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10.0
Pros: Fast easy
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10.0
Awesome
Pros: Easy pick up easy delivery.
Cons: Nothing
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9.6
Great
Pros: Helpful, friendly, a good car with low miles, and inexpensive.
Cons: The only thing that would have made it better is if they were open 24 hours.
review from
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8.8
Bellingham Airport Enterprise location
Pros: Very friendly and efficient staff checked me in quickly.
Cons: When you arrive at the Bellingham airport, there is a sign saying "RETURNS." After that, you're on your own, with no instructions or signage to do anything! Signs should tell the returning customer to lock the car, note the mileage, and proceed inside to the Enterprise desk. Other airport rental car returns have staff meet the returning drivers to check in and inspect the car.
review from
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2.0
No options
Pros: Nothing
Cons: No great options for luxury cars.
review from
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6.0
Inform your employees
Cons: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
review from
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2.0
Pros: Cancellation was great and went smooth
Cons: I typed in Abbotsford, BC Canada for the car rental, and received a rental from Berllington USA!!!! This is not something we personally deam as acceptable. If we type in a specific location, we expect to get rental pricing only for that location.
review from
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2.0
Avoid kayak
Pros: We wanted a car at the airport, but kayak booked us a car in town. We will avoid kayak in the future.
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