Recent Reviews
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4.0
AVIS prices, third party car and renter.
Pros: Staff were pleasant.
Cons: Paid Avis main line prices for a car with 173,000Km on the clock and more crosses on the damage chart than I’ve ever seen (about 30!), they may as well have just put one cross on the whole car! AVIS describes the car as Cebu airport pick up but there is no AVIS airport office, rather it was about 5km away in a grubby little office that took some tracking down by a friendly local.
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3.2
BEWARE ON RENTING AT MANILA AIRPORT
Cons: AVIS SAYS THEY HAVE A AIRPORT PICKUP BUT ACTUALLY THEY DO NOT HAVE A COUNTER OR KIOSK. WE WALKED AROUND ASKING OTHER COMPANIES AND AIRPORT STAFF IF THEY KNEW WHERE AVIS WAS UNTIL WE WERE APPROACHED AFTER 30 MINUTES AFTER OUR PICK UP TIME BY A LADY WITH A CLIPBOARD AND AVIS NAME TAG. FROM THERE IT WAS SKETCH AND A HASSLE TO FINALLY GET INTO OUR CAR (HAD A HARD TIME PROCESSING OUR CREDIT CARD AND WAS DEMANDING CASH) AFTER ANOTHER 20 MINUTE HASSLE WE WERE IN OUR CAR. BEFORE WE LEFT WE VERIFIED THAT THIS SAME AVIS EMPLOYEE WOULD BE MEETING US AT DEPARTURES AND DOOR AT A VERY SPECIFIC TIME. WHEN THE DAY CAME TO DROP OFF OUR CAR SHE NOR ANY OTHER AVIS EMPLOYEE WAS ANYWHERE TO BE FOUND. MY HUSBAND AND I HAD TO LEAVE OUR CAR AND IN THE RAIN GO SEARCH FOR SOMEONE TO COLLECT OUR CAR AS WE CONVINCED AIRPORT SECURITY TO LET IT SIT IN THE PASSENGER UNLOADING LANE. WE LOOKED FOR 45 MINUTES UNTIL WE FOUND HER!!!!!!!!!!!!!!!!!!!!!!!!!! SHE LAUGHED SAYING SHE GOT THE TIME WRONG WTF! WE ALMOST MISSED OUR FLIGHT! THEN SHE DIDN'T HAVE ANY PAPER WORK TO GIVE US SAYING SHE FORGOT IT OR GUARANTEE THAT THE CAR WAS RETURNED WITH A FULL TAKE OF GAS AND IN GOOD CONDITION. SHE SIGNED OUR PAPERS SHE GAVE US ON THE FIRST DAY WE STILL HAVE NOT RECEIVED OUR DEPOSIT REFUND!!!!!! DONT TRUST THIS AIRPORTS AVIS!
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8.8
Very efficient
Pros: Very easy to deal with - hire in phillipines is generally more expensive than other countries
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5.2
Cons: Never told us where drop off is, changed addresses, no clear signs in term of where the drop off is and we nearly missed our flight No one picked up when we tried to call
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2.0
Do not rent from Cebu Avis
Pros: Nothing, I originally liked they were located on airport instead of others listed off site with shuttle services. But that was a lie
Cons: First off its listed as an airport location, well it's not. 2nd there are booths for car rental companies, but Avis doesn't have a booth, so there is "suppose" to be someone apparently walking around representing Avis. But she/he wasn't there either. Had to call the local office, when traveling abroad making a phone call can be challenging, then wait for them after already wasting time trying to locate them, bottom line, AVOID!!
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2.0
Deposit not returned
Pros: Car was left back ..as we got it ..and they have not returned my deposit
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8.0
Cebu City Rental
Pros: Car was as described and price was as quoted. Philippine roads arent exactly car friendly in a lot of urban areas and the Toyota 4 door got me where I needed to go and was good on gas.
Cons: Pickup and drop off lot is not at at airport. It is in Cargo area just up the street. Was able to connect with rental agency by asking one of the airport other car rental vendors located in front of airport for assistance.
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2.0
Pros: There was nobody at the Avis counter at Cebu Airport. I made reservation for 10am and I showed up at 11am. Nobody at the counter! I waited for halfhour then left the airport without a car. FEIEDUN VLADI
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6.0
Pros: The employees is very kind.
Cons: Kayak and that office is not good communicated.
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4.0
AVIS prices, third party car and renter.
Pros: Staff were pleasant.
Cons: Paid Avis main line prices for a car with 173,000Km on the clock and more crosses on the damage chart than I’ve ever seen (about 30!), they may as well have just put one cross on the whole car! AVIS describes the car as Cebu airport pick up but there is no AVIS airport office, rather it was about 5km away in a grubby little office that took some tracking down by a friendly local.
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3.2
BEWARE ON RENTING AT MANILA AIRPORT
Cons: AVIS SAYS THEY HAVE A AIRPORT PICKUP BUT ACTUALLY THEY DO NOT HAVE A COUNTER OR KIOSK. WE WALKED AROUND ASKING OTHER COMPANIES AND AIRPORT STAFF IF THEY KNEW WHERE AVIS WAS UNTIL WE WERE APPROACHED AFTER 30 MINUTES AFTER OUR PICK UP TIME BY A LADY WITH A CLIPBOARD AND AVIS NAME TAG. FROM THERE IT WAS SKETCH AND A HASSLE TO FINALLY GET INTO OUR CAR (HAD A HARD TIME PROCESSING OUR CREDIT CARD AND WAS DEMANDING CASH) AFTER ANOTHER 20 MINUTE HASSLE WE WERE IN OUR CAR. BEFORE WE LEFT WE VERIFIED THAT THIS SAME AVIS EMPLOYEE WOULD BE MEETING US AT DEPARTURES AND DOOR AT A VERY SPECIFIC TIME. WHEN THE DAY CAME TO DROP OFF OUR CAR SHE NOR ANY OTHER AVIS EMPLOYEE WAS ANYWHERE TO BE FOUND. MY HUSBAND AND I HAD TO LEAVE OUR CAR AND IN THE RAIN GO SEARCH FOR SOMEONE TO COLLECT OUR CAR AS WE CONVINCED AIRPORT SECURITY TO LET IT SIT IN THE PASSENGER UNLOADING LANE. WE LOOKED FOR 45 MINUTES UNTIL WE FOUND HER!!!!!!!!!!!!!!!!!!!!!!!!!! SHE LAUGHED SAYING SHE GOT THE TIME WRONG WTF! WE ALMOST MISSED OUR FLIGHT! THEN SHE DIDN'T HAVE ANY PAPER WORK TO GIVE US SAYING SHE FORGOT IT OR GUARANTEE THAT THE CAR WAS RETURNED WITH A FULL TAKE OF GAS AND IN GOOD CONDITION. SHE SIGNED OUR PAPERS SHE GAVE US ON THE FIRST DAY WE STILL HAVE NOT RECEIVED OUR DEPOSIT REFUND!!!!!! DONT TRUST THIS AIRPORTS AVIS!
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5.2
Cons: Never told us where drop off is, changed addresses, no clear signs in term of where the drop off is and we nearly missed our flight No one picked up when we tried to call
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2.0
Do not rent from Cebu Avis
Pros: Nothing, I originally liked they were located on airport instead of others listed off site with shuttle services. But that was a lie
Cons: First off its listed as an airport location, well it's not. 2nd there are booths for car rental companies, but Avis doesn't have a booth, so there is "suppose" to be someone apparently walking around representing Avis. But she/he wasn't there either. Had to call the local office, when traveling abroad making a phone call can be challenging, then wait for them after already wasting time trying to locate them, bottom line, AVOID!!
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2.0
Deposit not returned
Pros: Car was left back ..as we got it ..and they have not returned my deposit
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2.0
Pros: There was nobody at the Avis counter at Cebu Airport. I made reservation for 10am and I showed up at 11am. Nobody at the counter! I waited for halfhour then left the airport without a car. FEIEDUN VLADI
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6.0
Pros: The employees is very kind.
Cons: Kayak and that office is not good communicated.
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