Smelly Car / Canadian Speedometer

Cons: The car reeked like cigarettes and and the speedometer only had km/h. I wasn't warned at all, and in fact I was told it's an upgrade.

Not happy

Pros: The cost was appealing, but not in retrospect It was clean, it just smelled

Cons: -The car smelled musty with a bad odor -We were not correctly informed about the toll receiver in the car for Canada and did not use it and the charges are pending (with all the fees for a) not using the receiver and b) having to track down the car by license plate) -We had to wait in a long line to get the receipt for the car after returning it - other rental companies just print it at the car when you return -It was advertised as a "intermediate SUV" - the 2 adults in the back were squished and we could not get all out luggage in

Terrible Experience

Cons: I didn't get to my destination because of the Nor'easter that battered the east coast on Friday March 2, 2018. I had called Budget direct to tell them that I wasn't going to make it up to Buffalo and that I would no longer be needing a rental car. The customer service representative said I needed to call the third party whom I booked the reservation through. So I called Hotwire and spoke to a representative who basically told me my transaction is non refundable and that I was past the point of being able to cancel my reservation. This was stated even after I stressed how the circumstances that prevented me from flying were beyond the scope of my control. So after waiting on the phone to speak with someone, and basically being told there was nothing that could be done I'm out $76.00 . I had to pay for a service that was never used the to an act of god. I will not be using this service to make travel arrangements ever again!

Didnt get your money's worth

Pros: I booked a car on line and i wanted a five seater. The car that came up was listed as holding five people. I was skeptical. I called Budget and they assured me 3 adult men could sit the back seat and two adults could sit in the front. In actuality two adults could sit in the front and two in the back. The third person had to sit on the laps of the other two people in the back seat. Also it was five degrees in Buffalo and the windows needed to be scraped every morning. No scraper was provided. We bought one. We rented the car for 38 hours 4:30 pm tuesday until 6:30 am in thursday. The cost was just under $300.00 thats outrageous. Price gouging during Christmas. We have rented cars at the Buffalo airport several times before for much less. So much for your Christmas spirit.

Cons: The kn,y oostive thing was the car was clean.