Reviews for Budget in Buffalo
- All reviews 100%
Based on 78 reviews
4 Jul 2017
Cons: Not very organized and understaffed
25 Jun 2017
Cons: I booked the car speciafically from the Washington airport destination. Once we arrived at budget at the airport a very rude lady directed us to a different location 15 minutes away from the airport, we ended up having to pay for a taxi although our reservation showed that we booked our budget rental car from the airport destination. We got no compensation from budget for our taxi bill. I'm definatley never going to book another car from budget. Very unreliable company
25 Jun 2017
Pros: no hassle
Cons: waited too long when getting a vehicle.
24 Jun 2017
Just good enough
Pros: Pretty simple and straight forward. Nothing to brag home about other than the check out counter was fairly quick. The car was brand new and matched what we were expecting.
Cons: Car wasn't cleaned very well and had trash inside it. I threw it away and moved on with life.
22 Jun 2017
A Week in Buffalo
Pros: Good car! Good price! Good service!
20 Jun 2017
Pros: The employee was prompt with the receipt
Cons: He didn't indicate where "park over there" actually was, so I took a guess.
19 Jun 2017
Cons: They did not have the car I reserved and attempted to give a dirty car that smelled of smoke. I was at the kiosk over 45 min trying to secure an acceptable car and be on my way. There was no customer service or attempt to make things right.
18 Jun 2017
Cons: Computer was down so no car. Staff should have helped customers find cars with competitors. Terrible customer service.
12 Jun 2017
Pros: Quick process.
Cons: Car smelled of vinegar
6 Jun 2017
Lost and found
Pros: Customer service at desk
Cons: Number to front desk seemed to be out of service. No one picks up phone. I had lost my personal item in one of the cars and there is no lost and found option. Spoke to several reps and no one knew how to reach the Buffalo Niagara location, I had to call enterprise and Avis next to them to leave them a message. Still no call back.
6 Jun 2017
Pros: Car was fine and good value. Bad part was checkout/checkin below.
Cons: 45+ minute wait in line at rental counter. Another 20 minute wait at pickup site. UNDERSTAFFED and OVERPROMISED! Same understaffing problem at return. 8+ cars returned at once and 1 helpful (overloaded) staff. Several VERY frustrated customers including myself.
31 May 2017
Very good experience
Pros: Very fast pick-up and drop-off. The staff in both Chicago and Buffalo office are very friendly. The car is in a very good condition. Definitely will choose Budget again!
30 May 2017
Pros: The car was great for the road trip for my family.
Cons: I was a bit taken back by the stained leather seats as well as the multiple body imperfections on the exterior of the car. I would assume with this type of car, these issues would be resolved before the vehicle is rented again.
23 May 2017
Pros: fast and courteous service
22 May 2017
Pros: The price and gas mileage
Cons: How uncomfortable the car was
12 May 2017
Pros: It had Sirius radio included. The car was fine except it stank.
Cons: I rented it in Buffalo where it was about 40 degrees. When I reached my destination the weather warmed up and as the interior solarized the car smelled like urine. So did my clothes. I ended up sitting on layers of newspaper. And before the odor was a problem, I had to clean something vile looking from the steering wheel. I would have exchanged the car but was in a remote area with no other options. To be fair, Budget gave me a slight reduction in price. But this car should NOT have been rented out.
1 Jan 2017
Car was not ready for pick up
Cons: I had to wait 45 minutes for a car... supposedly they were washing it. I was patient for about the first 25 minutes, then I said "I must have car right now as I will be late for appointment, I will take unwashed car." They fount a car at Avis, but I think they could have gotten me that same car about a half hour earlier.
21 Dec 2016
Lots of pain to finally get good car
Pros: Second car was clean, ran well, very comfortable and very good on gas. Check in at the return was painless.
Cons: Waited 45 min to reach counter. First car was dirty/ice covered on lower half making it impossible to check for lower body damage before leaving Budget. After leaving rental area discovered windshield washer was inoperative - frozen solid. Had to return to Budget to get 2nd car which took another hour.
12 Dec 2016
Helpful Counter Staffs
Pros: Counter staffs (both Frank & Michell) and their manager was extremely professional and helpful. I definitely recommending them.
22 Nov 2016
Pros: The rental was nice new car and the staff were friendly and fast
22 Oct 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
14 Oct 2016
Great Rental Outside The Airport.......
Pros: Great service, great customer service car rep.
Cons: Gave me what I expected, with 5 star customer service.
4 Oct 2016
Cons: The inside of the car was filthy. The inside of the windshield was so dirty that I had to stop and get it cleaned. I was driving at night so this was a real problem.
3 Oct 2016
Good customer service
Pros: The person on the counter was good and polite.She answered our questions about the nearest grocery store and gave us directions.
Cons: The car was not clean on the outside.
19 Aug 2016
Pros: Car got great mileage (Corolla).
Cons: Empty gas tank, seats were filthy and grimy, used napkins, wrappers, etc. in rear seat compartment. Buffalo airport location very dark, so it was difficult to see interior conditions until we were in the sunlight and by then it was too late. Fortunately I noticed the gas gauge was near empty and had enough time to get to a service area on the NY Thruway. This vehicle was obviously not checked prior to rental. All I received was a one day refund. At least I returned the car with a full gas tank. Never again with Budget! And never again with Kayak unless something is done. By the way we travel at least twice a year, most times using air and car rental services.
1 Aug 2016
Pros: Great Car! Good mileage per gallon. Good price for a one-way rental from Buffalo to Chicago
Cons: A little slow at pickup as had to retrieve the keys from the garage but no big deal.
22 Jul 2016
Great Car - Even though it wasn't ready for us.
Pros: Great car for value - comfortable, great on gas, good ride.
Cons: The vehicle wasn't ready for us - it wasn't where it was supposed to be. It was dirty on the outside and had been smoked in. It was late at night, so we decided to take it anyway. The automatic back latch froze in the closed position the day before we were to return it, so it was a non-issue to us, but it will need to be fixed before the next person uses it.
6 Jul 2016
Good car poor check-in service
Pros: Car was nice but small Return service
Cons: Budget check-in service was not great... communication was very poor, rude, and insisted i needed multiple up charges with no paper work or explanation.. will not use again unless i have no choice
6 Jun 2016
Not the best
Pros: Pick up and drop off at airport, convenient. Staff at drop off very polite, professional and efficient.
Cons: 9:00pm arrival, desk staff not in uniform, poorly dressed, not even a name tag? Polite but not professional. Had my reservation but somehow did not have the correct rate. No one in the pick up area, poorly lit as it is in a lower level parking garage. Car reeked of cigarettes!!! If it had not been so late I would have asked for a different car. I am not a smoker so it was particularly offensive.
3 Jun 2016
New Manager - Did a Terrific Job
Pros: Excellent customer service and very efficient. It was a pleasure to use this location and I look forward to doing it again.
31 May 2016
Pros: Glad to be able to rent on such short notice.
Cons: Car was too small but I waited til last minute to rent.
10 May 2016
Like a bad Seinfeld Episode
Cons: When I arrived at the rental counter and show them the reservation on my smartphone I was informed we have no cars. I said but I have a confirmed reservation, and was again told look at my board? I have no cars. There was no attempt to help at all. Not sure if the problem was Kayak or Budget but will not be making reservations in this way going forward.
28 Apr 2016
Pros: Car was almost brand new and in excellent condition.
Cons: The pick up took longer than it should have as my corporation is state tax exempt and the counter clerk was unfamiliar with how to enter that data. Drop off was complicated by the fact that they entered the wrong starting mileage which had to be corrected before I could receive a bill. Being a Fastbreak member was of no assistance.
25 Apr 2016
Pros: the staff was helpful in accommodating a change of location pickup
Cons: there was a little bit of leftover food in the shifter
17 Apr 2016
Cons: Car was dirty and customer service at pick up was terrible
11 Apr 2016
Cons: I didn't like that they changed the price once I got there & he couldn't even tell me why it was more.
9 Feb 2016
Budget cancelled my reservation
Cons: I booked through Kayak, with correct timing according to my flight arrival and departure times. I received multiple confirmations about my reservation from both Budget and Kayak. When I arrived at my destination, Budget had cancelled my reservation. Much to my frustration, the Budget employee "assisting" me did nothing to resolve this issue. Their suggestion was to rebook with them at a completely different rate (original rate $11.99 per day to almost $45 per day) or try another rental agency. I moved to Alamo and could not have made a better decision! I will do everything in my power to avoid using Budget in the future and share my experience with others to help them make an informed decision.
5 Jan 2016
Pros: Great service and great car from the budget team
3 Jan 2016
Not as advertised and unsafe.
Cons: Pick up is not onsite as advertised. Windshield wipers and tires were unsafe. Car had 45K miles, not a problem, but suspect wipers and tires hadn't been replaced. Created issues in snow and rain. Car smelled of strong air freshener for first two days then underlying smell of cigarettes appeared.
10 Dec 2015
Pros: the car was ready most of the staff were friendly. Drop off was very quick.
Cons: the inside of the car was not very clean
18 Nov 2015
Dont rent from Budget, horrible...
Cons: The place I scheduled my car at was closed, then the next closest place that was open wouldn't rent me the car unless I left the keys to my 650hp sports car just in case I needed to be "moved"...
18 Oct 2015
Free up grade to SE Camry
Pros: The sport version is super cool and comfortable.
Cons: The queuing line is too long. It took me for 2 hours to get the car that's why they free upgraded it from Corolla to Camry SE. But overall, I like it and would strongly recommended it. Staffs were super friendly and patient.