Here is why travelers choose KAYAK
Save 35% or moreCompare multiple travel sites with one search.
Free to useThere are no hidden charges or fees.
Filter your dealsFilter by car type, brand and more. Instantly customize your results.
Book with flexibilityUse our "free cancellation" filter for maximum flexibility at no extra cost.
Pros:The staff was friendly and helpful and explained everything quite well. The car was great clean got it as expected easy to return
8.0 Very good
Pros:Service at the store in Chesapeake, VA was very good. Friendly fast service. The return at Charlotte, NC airport was fast and hassle free.
Cons:Car windows were fairly dirty that made some of my tired night driving difficult. Frankly I didn't notice until the sun went down but it did make visibility more difficult than it needed to be.
Pros:Low price. Nice car. Helpful folks
Pros:The customer service person was a new employee but got some assistance from another staff person.
Cons:I'm still waiting for confirmation that all was good with the car upon return! Budget system was down again! My car was dirty and could've used a car washing! I took it to a car wash immediately after leaving the budget office.
Pros:The kayak service was excellent!
Cons:Budget car was comfortable, but had acceleration problems and idled rough. Also Budget charged far more than the advertised rate on the car. Unknown what charges were added. I added coverage for the car, but charges far in excess of that.
Pros:The staff were just down right horrible. They told me they had no cars any where in the area. I was on hold with customer service for an hour and a half and the guy hung up on me. For all the hassle I went thru they didnt offer me any thing nor were they even nice. They made my whole trip a wreck.
Cons:Just dont uses them
Pros:Car was very nice. Able to to turn in car after hours.
Cons:They were completely unprepared with my vehicle. Took a long time to fuel the vehicle, clean it, process the paperwork. They didn't answer the phones when I called ahead of time to ensure they were getting it ready. I waited 45min-1 hour after my reservation time to get my vehicle. Not happy.
Pros:Vehicle was great for our trip.
Cons:Pick up included a very long wait and the customer service reps were unorganized.
Cons:Office space is very shabby and dirty. Car smelled strongly of air fresheners and the high touch surfaces didn't seem to have been cleaned well. I think I somehow lucked out with not too much trouble but I won't be trying my luck at this Hertz again.
Pros:Very nice staff people.
Cons:Rather it be cleaned more carefully ahead of time, but when we complained, the staff person was very courteous, and she cleaned it as best she could.
Pros:Pick up was a nightmare. I mistakenly rented the car from an off-site, not at the airport, and was told I could cancel it and WOULD get a refund. We canceled and rented the car FROM the Hertz kiosk at the Norfolk, VA airport. I HAVE NOT GOTTEN MY REFUND YET!!! I've called several times!!!
Cons:DO NOT RENT FROM HERTZ!! There are better, more honest, more helpful companies. This one will NOT give me my refund!!!
Pros:The radio was nice
Cons:The cleanliness of the car
Pros:He didn't take a ton of time. He could.see that I was a gold member and got me out the door.
Pros:Great location and staff. Friendly and knowledgeable. Quality cars.
Cons:The car was a bit dirty inside but not awful.