6.0
Car wasn't ready when we arrived and it took over 1/2 hour to find me a car to fit my reservation. Did they not know I was coming? I made the reservation a week ago.Reviewed 13 Oct. 2022
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10.0
Smooth reservations, car was ready at pickup, a great experience!Reviewed 27 Oct. 2021
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10.0
Pros:The staff was friendly and helpful and explained everything quite well. The car was great clean got it as expected easy to returnReviewed 18 Mar. 2021
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8.0
Overall very goodPros:Service at the store in Chesapeake, VA was very good. Friendly fast service. The return at Charlotte, NC airport was fast and hassle free.Cons:Car windows were fairly dirty that made some of my tired night driving difficult. Frankly I didn't notice until the sun went down but it did make visibility more difficult than it needed to be.Reviewed 5 Aug. 2017
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10.0
GreatPros:Low price. Nice car. Helpful folksReviewed 26 Jul. 2017
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4.8
Their computer system was down but they manually oPros:The customer service person was a new employee but got some assistance from another staff person.Cons:I'm still waiting for confirmation that all was good with the car upon return! Budget system was down again! My car was dirty and could've used a car washing! I took it to a car wash immediately after leaving the budget office.Reviewed 28 Feb. 2017
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4.4
Budget problemsPros:The kayak service was excellent!Cons:Budget car was comfortable, but had acceleration problems and idled rough. Also Budget charged far more than the advertised rate on the car. Unknown what charges were added. I added coverage for the car, but charges far in excess of that.Reviewed 15 Feb. 2017
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10.0
Pros:The car choice (VW Jetta) was excellent, in great condition and very comfortable to drive; compared to other economy and compact alternatives.Reviewed 30 Aug. 2016
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5.6
Pros:I was able to negociate for a more comfortable car.Cons:The vehicle I asked for in my reservation was not available (not delivered from the airport location). I picked up one vehicle (a Jeep) which did not have a full tank of gas and decided that vehicle was too uncomfortable for a long trip so I returned to ask for another vehicle and was able to obtain a Malibu (also no full tank). I did not like having to refuel two vehicles without having used them. The Malibu had no flat repair equipment. Instead I was told to call road side assistance if needed. Two other vehicles on the premises could not be rented; one had a "wrong mileage" issue and another had an expired registration. I am very unlikely to rent from Budget again.Reviewed 10 Mar. 2016
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10.0
Pros:Great service and professionalReviewed 8 Dec. 2015
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