Pros: The host at the desk was very nice and treated us respectively.
4 May 2017
Great experience. Would rent again without hesitation.
Pros: I would definitely rent again. The only reason I gave it a "Good" rating rather than an "Excellent" is explained in the comments of "what could have been better".
I had paid online in advance. The process of picking up the car was smooth and quick.
When I asked if there was a complementary map, I was provided with a simple map of Halifax - exactly what I needed.
When I returned the car and followed the signs into the parking garage, an attendant was immediately available outside to direct me into a parking space and examine the car for any damage.
Cons: Because it was foggy, and raining outside, and rather dark in the parking garage, I didn't see that there was some food debris in the centre area around the gear shift when I received the car.
It was the next day that I became aware of this, outside in bright daylight. The rest of the car was very clean, including the floor mats. I do not feel that this area was intentionally overlooked but rather missed for the same reasons I didn't see it until later. The people inspecting and preparing the car for the next rental would benefit from some good lighting to notice details.
And, renters should be more considerate in the care of their rented vehicle to prevent this kind of soiling - totally unnecessary.
8 May 2017
Pros: Return was quick and easy
Cons: Sales person attempts to upgrade service.
8 May 2017
Pros: Speedy pickup and drop off at airport, no confusion or excessive paperwork.
Pros: The car was as advertised and the staff at Halifax Airport were friendly and helpful
Cons: I got hit with a $20 Premium outlet charge that wasn't stated when I booked with Kayak
12 Sep 2016
Cons: Unfortunately the car was extremely hard on fuel despite asking for an economy. I drove only 60 km on the highway with no traffic and it cost over $20 to refuel. The car did not run well, you could feel it shifting every gear like there was something wrong with it and it was an automatic.
Other than that, it was okay. Their staff are very friendly.