Pros: Great friendly service and nearly new truck.
25 Jul 2016
Poor customer service
Cons: Cancelled after calling twice for information and each time was given incomplete and differing answers.
14 Aug 2016
Pros: I got upgraded to a Mazda 5 which came in very handy as my daughter was moving that week. Staff was great during pick up and return. Overall a great experience.
15 Sep 2016
Pros: Everything was great. Upgraded us without us asking. Superfriendly. Very accommodating.
Thank you enterprise!
24 Sep 2016
Cons: We requested an Altima type full size car. The car we were given was a Scion. Although it seemed fairly good sized we thought is might have been all they had at the time and maybe a lesser grade. It was a funky looking car with almost 47,000. We have never had a rental car with that many miles. When we returned the car and inquired about the "grade" of car the agent said that he would do whatever it took to make us happy. We weren't upset just wondered if this was the grade of car we requested. He actually said it was a "special" and an upgrade. We didn't pursue the issue. The car worked fine and we definitely could pick it out in a parking lot!
4 Oct 2016
Pros: Clean car and first class service. Good value. What more could you ask?
8 Oct 2016
Pros: staff were pleasant and accommodating.
car was a very nice and smooth ride
Cons: The car had not been cleaned before pick up.
The High beam switch did not work.
16 Oct 2016
Pros: Smooth check out and in. Price was great and staff were friendly and kind.
Cons: There was no vehicle check after return the car. I returned it with no damage, but wanted to check while I was there.
Pros: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free.
Cons: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)
10 Oct 2016
Pros: The car was clean and in good condition; the counter help at pick up in Halifax was very friendly and very informative; the drop off at the airport was quick and easy.
Cons: Gave me a reservation to pick up after the downtown Halifax, Nova Scotia location was closed. Had to hire a cab to take me back to airport, to obtain car, Besides the extra $120.00 canadian for the two cab fares, the whole first day of our vacation lost. Would appreciate your consideration, of reimbursing me the $120.00, as reservation from Kayak the flawed cause.