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One location in Lakeland
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Reviews
6.0 Okay
May 2021
Cons:
Clean car10.0 Wonderful
Jun. 2019
Pros:
Rarest10.0 Wonderful
Jan. 2018
Pros:
The lady was very helpful to us. She was kind and friendly.10.0 Wonderful
Sep. 2017
Pros:
It was easy and fast to pick a car and everything was taken care of. No hassle. Great price. Good car.10.0 Wonderful
May 2017
Pros:
Booked on line so not much paperworkCons:
N/A9.2 Wonderful
Mar. 2017
Pros:
Compliments on my value!Cons:
The hours of the drop-off location made it very difficult to plan for returning the car and causes us to have to extend a day on the rental. Morning or later afternoon hours would have been appreciated.One location in Lakeland
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10.0 Wonderful
Apr. 2021
Pros:
Staff was friendly and efficient . The rental went smoothly both pic up and return.Cons:
Location was a bit small and not particularly attractive.10.0 Wonderful
Jan. 2021
Cons:
All god8.4 Very good
Sep. 2019
Pros:
The pick up was no problem , the car was great also the price.Cons:
Dropping off was hell. The receptionist did not pick up the phone. The call was routed out of State. And they also had no idea how to locate the drop off point. Yes they have the address, but no idea where in the mall . I wasted more than 1 hour in the mall trying to find the Avis office10.0 Wonderful
Feb. 2018
Pros:
My flight was late arriving. Once I got to the pick up location The team there was great. They knew I was coming and adjusted their schedule to accommodate me coming in late. The return was seamless. So efficient10.0 Wonderful
Apr. 2016
Pros:
Car was nearly brand new. Super clean. Good value. Super nice people. Can't beat Avis!9.6 Wonderful
Dec. 2015
Pros:
Car was clean and just what we neededCons:
We dropped the car of on a Sunday and their hours for that location where wrong online so we had to wait for almost an hour to return the car6 locations in Lakeland
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Reviews
6.0 Okay
Aug. 2020
Pros:
The car.Cons:
The staff were unorganized and unprofessional.2.0 Poor
Jun. 2020
Pros:
I didn't even get a car I called to confirm car rental when i was on my way to pick it up they said everything good pick it up. When i got there the guy working the counter was very Rud he said we dont have a car for you. he said yes i see your rental in my computer but we have no more cars. AND my card was was billed by allianz $22 I'm about to blow up the internet with this robbery!!Cons:
When you book a car for a customer and steel there money The customer should get a car!!! This is just the start im a gamer and we can sped this around like covid 1910.0 Wonderful
Apr. 2020
Pros:
The customer service rep. went beyond his duties to make sure I was safe and I had the vehicle that I needed for the emergency. He learned I was a new widow and he stopped what he was doing to make sure my personal car was parked in a safe location and that I was on my way in their rental.Cons:
Nothing...absolutely nothing, I only wished I could have hugged the young man, but do to isolation...we have to say 6 feet apart.2.8 Poor
Jun. 2019
Pros:
No. Employees interrupted each other while assisting customers. Female employee stopped assisting me to speak with someone else. Very rude and not helpful at all.Cons:
More well mannered courteous staff.8.0 Very good
Feb. 2019
Pros:
Staff was friendly and drop off was a little tricky.Cons:
Smaller fees.4.4 Mediocre
Jan. 2019
Pros:
Staff was okayCons:
The windshield wiper on the car! I almost crashed because they were really bad while on the highwayOne location in Lakeland
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6.0 Okay
Mar. 2017
Pros:
The car was clean when picked up. The staff was friendly.Cons:
There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.10.0 Wonderful
Mar. 2017
Pros:
Efficient, they were helpful, and they provided an additional discount for AAA!2.0 Poor
Feb. 2017
Pros:
NothingCons:
the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmare10.0 Wonderful
Feb. 2017
Pros:
Customer service and the car model7.6 Good
Dec. 2016
Pros:
Drop off was easy, car was in excellent condition...Cons:
Slow pickup process, but it was Christmas Eve, so understandable that one employee was working10.0 Wonderful
Nov. 2016
Pros:
Courteous and fastOne location in Lakeland
Most popular car type | Premium |
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